IT Operations Engineer

Steve Monthony

(***) *** - **** • ad2gcz@r.postjobfree.com

SUMMARY

Experienced IT Operations Engineer with Full Stack Development background and a passion for helping people meet their business objectives and goals through technology, innovation, and problem solving.

PROFESSIONAL HIGHLIGHTS

Certified DevOps Professional, Scrum Master, Scrum Product Owner 2023

Over 10 + years in IT Operations and Software Development

Extensive experience in providing leadership and direction to teams and collaborating to obtain quick results.

Develop and manage processes to meet emerging business needs.

Performing and automating Preventative Maintenance and problem isolation and resolution.

Experience in applying effective analytical methods to existing and new applications.

Communication Skills

Communicated daily with team members and customers using email, Teams, and phone.

Experienced with complex issue and problem solving communications and conflict resolution.

Technical Knowledge

Worked daily with hosted and in-house server & VM environments, troubleshooting basic network issues, and software code deployments and troubleshooting.

Worked daily in a highly technical enterprise environment utilizing understanding of IT concepts, topologies, protocols, standards, and management tools.

Used technical knowledge to improve, document, and automate deployments and processes.

Regularly had to collaborate with DBAs & developers to troubleshoot database and application issues and perform SQL and code deployments.

Knowledge of scripting and coding practices including PowerShell and Javascript.

Project Management

Planned and completed projects to transform manual code deployment process into a fully automated pipeline using PowerShell scripting and Jenkins scheduling.

Planned & developed an automated billing application.

Problem-Solving Skills

Solved IT application problems when they encountered recurring issues and caused irregular slowness by collaborating with internal and external teams to find configuration discrepancies and propose design improvements.

Documentation Skills

Created & maintained knowledgebase articles about projects and services. Helped create support playbooks and organize design and workflow artifacts.

Created clear and concise technical documentation that accurately represented the current state of deployments, back-ups, and disaster recovery processes in various IT applications, systems and procedures.

Served as subject matter expert in Confluence and JIRA administration which included adding certain automation features as well as recommending enhancements and plug-in purchases.

Teamwork

Effectively worked collaboratively with others on multiple projects. Experience in facilitating team-wide work planning sessions, seeking input from all team members, and helping to complete deliverables on time.

Consistently helped others accomplish tasks and improve solutions.

Time Management

Able to effectively juggle numerous tasks and projects at once, prioritizing them based on their urgency and importance, and completing them within the set deadlines.

Able to prioritize backlog items to ensure that Work In Progress (WIP) between team members are evenly distributed and remove impediments that cause delays.

EMPLOYMENT HISTORY

Sr IT Operations Engineer

Toppan Merrill, Inc

St. Paul, MN

2015-2023

Sr Software Developer

Thrifty White Pharmacy

Maple Grove, MN

2010-2015

Solution Engineer II

FICO™

Shoreview, MN

8 years

Software Developer

The Sportsman’s Guide

St. Paul, MN

4 years

EDUCATION AND CERTIFICATIONS

Bachelor’s Degree in Education / Computer Science from Northland College, Ashland, WI (USA)

Certified DevOps Professional

Fall 2023

Certified Scrum Master

Fall 2023

Certified Scrum Product Owner

Fall 2023

OTHER KNOWLEDGE AREAS

Legacy Applications, Hosted and In-House Server Administration, Knowledge of Enterprise Storage solutions, Experience w/ Load balancers (F5), deploying software, PowerShell, Infrastructure As Code, CI/CD concepts, SDLC, Git, Bitbucket, JavaScript, ColdFusion, Splunk, SQL, HTML, Automation concepts, DevOps concepts, Requirements management, User story creation, Windows & Linux Administration, Process improvement, Critical-thinking, Problem-solving, Jenkins, Octopus Deploy, JIRA / Confluence administration, MS Office applications, Systems Management Tools, Performance Optimization, Terraform, YAML, JSON, XML.

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