Sakthi Vinodhini Ramachandran

ad2g92@r.postjobfree.com

SalesForce Administrator

864-***-****

PROFESSIONAL SUMMARY

Have over 3+ years of working experience in Salesforce.com CRM design, development, salesforce admin.

Expert in Salesforce.com administrative tasks and activities – Creating Profiles, Roles, Users, Permission Sets, Permission Set Groups, Record Types, Page Layout assignment, Search Layouts, Process Builder, Reports and Dashboards.

Strong knowledge in Salesforce Customization, Integration, Security Access, Data Validation, Data Utilities, Customer service and Support Administration.

Experienced in SFDC customization of reports and dashboards.

Administered overall setup, configuration and maintenance of the Salesforce.com platform for the various divisions.

Expertise in working with the clients, understanding the requirements, and proposing solutions.

Strong administration experience in designing Data Security using Sharing Model (OWD, sharing rules), Role Hierarchy, etc.

Experienced in creating Field-Level Security, Custom Tabs, Validation rules, Formula Fields, Lightning console pages, etc.

Experienced in automating Case Management, Queue and Workflows, Approval Processes, Workflow Alerts and Actions, etc.

Well versed in SFDC data model, designing, and building custom objects, junction objects and relationships.

Experienced in using the Data migration tools like Data loader, Data Import Wizard.

Designed and configured workflow rules and assisted with the draft user interface design with the process flow development for the team.

Worked in all stages of Software Development Life Cycle (SDLC) i.e., Systems Analysis, Design, Development, Testing and Implementation.

Has high impact communication, strong focus on leadership skills, excellent time management and interpersonal skills with strong understanding of the client needs and possess ability to prioritize business needs and issues.

Active Trailblazer and passionate about SalesForce Technologies.

Possess industry domain knowledge including Pharmaceutical, Healthcare and Drugs.

TECHNICAL SKILL SET

SF Technologies:

Salesforce CRM, Lightning UI, Classic UI, Workflow & Approvals, Reports, Dashboards, Case Management Automation, Custom Objects,

Databases:

MS SQL Server 2000/2005/2012, Oracle 9, Business Systems Analysis

Operating System:

MS Windows

Office Tools:

MS Office Suite – MS Excel, MS Powerpoint, MS Word, MS Outlook, MS Visio, MS Teams

Reporting Tools:

MS PowerBI

Defect Tracking:

HP ALM, Service Now, JIRA

WORK EXPERIENCE

Employer: Comspark International

Duration: Aug 2021 – Present

Role: Junior Salesforce Administrator

Key Responsibilities:

Involved in creating objects, fields, field-level security, permission sets, validation rules, views, page layouts, triggers, SOQL queries, etc.

Performed system administration functions such as user management (profiles and roles), field and validation rule configuration, record types, picklists, page layout management, mobile setup, data management (uploads), email templates, folder management, and public groups, as well as other configuration items.

Customized page layouts for Opportunity, Contacts, and Accounts depending upon user profiles and created permission sets where necessary.

Involved in creating/ customizing salesforce Objects, Workflows, Record Types, Page layouts, Workflow Rules, Case Assignment Rules, and Escalation rules, Validation rules, Profiles, Roles, Reports and Dashboards etc.

Implemented the Object Model Custom/Standard Objects, Record Types, Relationships (Many-to-Many using Junction Objects), Formula Fields, Rollup Summary Fields, Security (Sharing Rules, Organization Wide Defaults), Page Layouts, Custom Tabs and Reports.

Worked on Record types to fine-tune picklist values and also display different page layouts, Mini page layouts, field dependencies, list views to display only the necessary fields and queues.

Wrote functional specifications based on the business requirements and technical specifications for the development team.

Created various custom reports (summary reports, matrix reports, pie charts and dashboards), report types, dashboards and Report folders to assist the business, managers and other stakeholders in making decisions.

Conducted QA Tests on changes to Salesforce.com deployment including managing multiple sandbox instances.

Created Workflows and Process Builder Rules, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the business automation requirements. Developed workflow rules for various tasks and Email alerts as per the requirements.

Worked on component and application events to exchange the data from parent to child and component to component.

Worked on Data Migration to SFDC using Data Loader and Data Import Wizard. Worked with Data Integrity and Duplicate Management Team to help clean and dedupe lead, contact and account data. Implemented Data Loader to load data from Marketing Cloud to Service Cloud.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects, to read, extract, and load data from comma separated values (CSV) files.

Created and managed the setup of new and existing Users, Profiles for different teams and implemented organizational role hierarchies, sharing rules, etc. and implemented Record-Level and Field-Level security.

Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the business requirements.

Developed, updated and organized database to handle customer and data.

Set up and controlled user profile and access levels for each database segments to protect important data.

Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.

Performed smoke testing in Sandbox environment and migrated the code to the deployment instance after testing.

Provided the training to the internal business users to use the application and develop their own custom report.

Created fields, field dependencies, object relationships, etc.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among multiple custom objects.

Responsible for enabling network-based security and organization-wide list of trusted IP address.

Created Workflow rules, Page Layouts, Approval Process, etc.

Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.

Responsible for creating Sharing rules among all the users in different roles and worked on setting up login access policies as per the organization’s needs.

Worked on organizational security settings, role hierarchies, sharing rules, permissions sets, permission set groups, etc.

Responsible for creation of Salesforce cases for issue resolution and ensuring prompt follow-up.

Employer: KMCH INDIA (Hospital and Health Services)

Duration: Aug 2011 – Sep 2013

Role: HR Account Executive

Key Responsibilities:

Worked in Day to day payroll processing for 850 employees, including review of timesheets and computing pay.

Performed calculations in overtime, vacation and to provide accurate data to payroll processing database.

Applied knowledge of regulations, employments to keep operations in compliance with applicable standards.

Worked on the Process Flow documents based on the design approach as per business needs using tools such as MS Visio®.

Performed Business Acceptance Testing (BAT) in the new HR system.

Collaborated with HR managers to understand the reporting requirements and provided the High-Level Impacts based on the requirements in the new HR system.

Involved in preparing the Design document and Mapping document based on the Business needs.

Understanding the reporting requirements and providing the High-Level Impacts based on the requirement.

Prepared BAT (Business User Acceptance) Test plan. Possess excellent experience with logging issues and testing processes using standard quality management software such as HPQC.

Worked on the Process Flow documents based on the design approach as per business needs.

EDUCATION

Master of Business Administration in Human Resources & Finance, 2011, Bharathiyar University

Bachelor of Computer Science, 2009, Bharathiyar University

CERTIFICATION

SalesForce Certified Administrator

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