PRAJWAL B N
BPO PROCESS LEAD
SUMMARY / OBJECTIVES / PROFILE
Enthusiastic and self-motivated, I have successfully self-studied and acquired comprehensive skills in digital marketing, including [ SEO, content marketing, google Ads etc.]. Eager to apply this newly acquired knowledge, alongside my extensive experience in high-level professional environments within the BPO industry, I am well- equipped to contribute to the success of your team and organization. Proficient in HTML5, CSS3, MS Office, and MS-Excel, As a charismatic and confident public speaker, I am ready to make a positive impact and further develop my skills in a dynamic and collaborative work environment.
WORK EXPERIENCE
BPO PROCESS LEAD
VSS IT COMPANY – FROM 2018 - 2023
Responsibilities:
Allocating jobs and workloads to individual staff members based on their ability.
Implementing new initiatives and making sure all staff understand them.
Giving prompt and accurate information on individual staff member performance.
Ensuring a clean, safe and friendly working environment for all team members.
Managing any staff sickness levels and organizing the necessary cover.
Providing accurate information to senior managers on key issues. Accomplishments:
Central Government HRMS Project: Data Entry Transition Leadership
- Led a team through a critical phase of the Central Government HRMS project, overseeing the seamless transition from manual to online data entry. Street Vendors ID Project: Streamlined Implementation
- Orchestrated the successful implementation of a comprehensive Street Vendors ID project, enhancing regulation and recognition of street vendors. CERTIFICATES:
GREAT LEARNING INTRODUCTORY DIGITAL MARKETING CERTIFICATE EDUCATION
BACHELOR OF COMMERCE
Jnanadeepa First Grade Degree College (Mysuru University) — 2015 Grade : 64.84%
MASTER OF COMMERCE
Basudeva Somani College — 2017
Grade : 6.32
PERSONAL DETAILS
# BILIKERE V&P,
HUNSUR TK, MYSURU.
Mobile No: 636-***-**** /
Email : ad2g7z@r.postjobfree.com
PROFESSIONAL SKILLS
Proficient with: MSOFFICE, MS -
EXCEL,SEO, BASIC
PHOTOSHOP,DIGITAL
MARKETING,BASIC HTML AND
CSS.
LANGUAGES
Kannada
Native Language
English
Advanced: writing, reading
Intermediate: speaking
Hindi
Intermediate: speaking