Christine Alderete

*** * ****** **** #*

Colorado Springs, CO 80916

325-***-****

ad2g7m@r.postjobfree.com

Experience:

Spectrum

September 2019 - March 2023

Job Title: Customer service

Actively and consistently support all efforts to simplify and enhance the customer experience

Effectively present and discuss products and services

Manage customer interactions professionally and efficiently

Address customers questions, complaints, and concerns

Recovery Management Group Feburary 13, 2019 - September 13, 2020

Job Title: Collector

Manage a portfolio of defaulted loans..

Locate individuals via telephone assessing their financial ability to pay account.

Negotiate terms and follow through to completion of repayment.

Perform other incidental and related duties as required and assigned

Worked on a wide range of Client portfolios

Review accounts for possible legal ramifications

Account Control Technologies Sept 8,2017 - November 6,2018

Job Title: Collector

Manage a portfolio of defaulted student loan or tax accounts.

Locate individuals via telephone assessing their financial ability to pay account.

May qualify debtor/borrower for appropriate repayment program.

Negotiate terms and follow through to completion of repayment.

Perform other incidental and related duties as required and assigned

Worked on a wide range of Client portfolios

Review accounts for possible legal ramifications

Performant Recovery Inc February 13, 2012 - Sept 8,2017

Job Title: Account Recovery Specialist

Manage a portfolio of defaulted student loan or tax accounts.

Locate individuals via telephone assessing their financial ability to pay account.

May qualify debtor/borrower for appropriate repayment program.

Negotiate terms and follow through to completion of repayment.

Perform other incidental and related duties as required and assigned

Department of Education Clearance

Worked on a wide range of Client portfolios

Commercial Kitchen Parts & Service December 2006 - August 2011

Accounts Receivable/Billing Clerk/Warranty

Handle Credit inquiries for other vendors for mutual clients

Collect on accounts current thorough write off on customer trade accounts

Collect on accounts current thorough write off on manufacture warranty accounts

Process Payments

Assist in setting up service calls for COD service calls

Set up new customer accounts

Set up new manufacture accounts for warranty service calls

Retrieve Purchase orders and other necessary signature to complete the service calls

Put accounts on hold that are delinquent

Pull analytical report to focus on areas of delinquency

Skip trace on customer trade accounts

Collect on all returned checks

Verification of parts returned

Verification of all parts shipped

Send W-9’s as needed

Assisted in addressing areas of opportunity that resulted in policy and procedure changes

Develop peers/new hires

Offer coaching and feedback

Work with managers on all customer disputes

Send all monthly customer statements and invoices

File all incoming paperwork from manufactures

Update Customer accounts ie:address, taxable, non-taxable, etc

Process Bankruptcy info and verify all accounts are coded as such and pull any info needed for the courts

Bill customer invoices

Bill manufacture invoices

Negotiate with manufacture when rejection invoices and info received

Referred accounts for filing suit in small claims court

Initiated policy ad procedure changes for billing and collections on Warranty service calls with the manufactures

Initiated policy and procedure changes for filing suit for delinquent customers

JP Morgan Chase Bank January 2002 - February 2006

Team Lead

Collect on accounts current through charge off

Initiating skip tracing and credit bureau checks

Negotiate settlements with clients, 3rd party agencies, and attorneys

Work with attorneys and agencies to resolve delinquencies

Peer Mediator

Maintenance of employee time-sheet

Served as a mentor consultant to other collectors to include assisting in evaluation of collectors performance

Promotion to team lead in 2004

Train all new hires in nearby training, developing talk offs, skip tracing, and navigating the system

Conduct side by side evaluations

NCO Financial April 2001 - January 2002

Senior Collector

Collected on third party medical billing

Negotiated settlements

Worked on a high and very sensitive portfolio of MD Anderson accounts (cancer patients)

Peer train new hires

Assisted with side by sides

Assisted with second talk offs

Billed insurance companies

Served as mentor consultant to other collectors to include assisting in evaluation of collections performance

Education:

Mc Collum High School August 1997 - May 2000

San Antonio Tx

Achievements and Awards: Judson Youth Sports Foundation Board of Directors, JYSF board member for football, cheer, baseball, softball. Minority Alliance Council of San Angelo board member, President of the Rockabilly Mafia Dolls San Angelo Chapter. San Antonio Rotary, Junior Achievements Program, Battered Women’s Shelter volunteer, San Antonio Rape crisis center volunteer, Participant in Global Days of service, JP Morgan Chase Bank Lead Program, CPR/First Aid certified, Licensed Foster Parent, Certified Cheer coach thorough National Cheer Association, University city of San Angelo Participant. CPI training, Psychotropic Medication Training, Safety transportation training, Trauma informed care training, emergency preparedness for Children training (tamu.edu), early childhood safety an injury prevention training, Helping Children cope with violence and disaster training, Cultural Diversity training, positive behavior support for children training, trauma and stress related disorders in child/adolescents training

Skills:

Inept customer service relationship along with thorough knowledge of banking products and services, excellent oral and written communication skills, excellent PC skills, Word, Excel, Power Point, FDR, ACE, Lexis Nexis, Melita dialer system, Mosaix dialer system, automated accounts, MAS200 system, Outlook, TYSS, First support, debt manager, fast data, warranty central, service bench, automated service, self motivated, problem prevention and solving skills, self-starter, able to deal with difficult situations, able to work with a diverse work group, excellent listening skills, analyze analytic reports, ability to coach,develop and lead a team, ability to multi task and manage change in a performance driven environment, business decision making capabilities, conflict resolution, good time management and organizational skills, proven and demonstrated coaching and counseling, ability to interact with all levels of staff, knowledge of FDCPA laws and regulations, knowledge of individual state laws, bank regulations, policies, and guidelines.

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