shannon hicks

SUMMARY

Strategic, and innovative professional with a hands-on approach. Skilled in both public service and corporate business settings with 29 years of experience. 22 year veteran (Retired Lt Col, USAF) with a track record of successful performance in dynamic environments, building lasting and productive professional relationships by leveraging effective communication and interpersonal skills. Experienced with senior military command teams, senior corporate executives, and local/state/federal government officials.

Masters Degree in Public Administration and Human Resources. Active Certified Contracting Workforce Professional (CCWP) for managing Contracts & Professional Services, through SIA. Senior Professional Human Resources (SPHR) class through SHRM. A genuine champion for enabling continuous improvement.

SKILLS

Skills: Human Resources (HR) *Talent Management * Leadership *Organizational Development * Building recruiting programs and teams from the ground up * Sourcing * Developing Contingent Workforce Programs * Developing global recruitment strategy * Conference & Event Planning * Facilitation * Global Recruiting * RTI * Recruitment Technology * Talent Assessment * Talent Planning * Change Management * Hiring Solutions * Process improvement *Driving productivity *Building relationships *Developing visibility into pipelines *Management of vendor relationships and contract negotiation. *Software implementations *Training *Employee relations * Strategic Planning *Recruiting *Improved Onboarding * All-Star problem-solver *Team Management * Contract Management * Global Fair Market Value and Compensation Studies * Developing Employee Value Proposition (EVP)* Screening Resumes * Applicant Tracking System (ATS) *Campus Recruiting *Analytics, Metrics and Reporting *Developing and cultivating high performing teams * Best-in-class recruitment practices *Budget Management * Teamwork * TA Consulting * HR Consulting * HRIS Systems *Improving Branding and Marketing * Improving Performance Assessment Tools and Process * Developing teams * Employee Experience * Candidate Experience

Professional Experience and Accolades (29 Years)

Developed position control system eliminating overstaffing and master scheduling of staff. Saved over $1M per year.

Planned and implemented HR functions for over 20 startup locations globally.

Saved $7M in contract analysis and re-negotiations

Decreased the onboarding process by 34% improving candidate satisfaction survey rates by 28%

Achieved 17% cost per hire reduction by optimizing training for managers and recruiters

Awarded Top Recruiting Manager of the Year

Implemented profile tools and spearheaded mentoring program to reduce retention by 23%

Reduced team turnover rate of 132% to 5% creating team trust and cohesiveness

Successfully managed audits, compliance, complaints and investigations with AICPA (SOC 2), US Dept of Army, US Dept of Air Force, EEOC, OFCCP, DOL, OPM, NGB, AMC, ACC, OPM, DARPA, DCMA, DCSA, DISA, DIA, NSA, SPBR, SERB, Civil Service, civil courts.

Global Pro

VP Human Resources

July 2022 - Present

Shannon set the direction for corporate communications, human resources, and talent acquisition and management functions. Built and transformed the organizational structure, created an Manager’s HR Playbook, developed the Employee Value Proposition, improved marketing and branding, re-designed the company’s website, improved analytics through the HRIS and ATS platforms, reduced turnover trend by 80% and decreased Time to Fill (TTF). Oversaw the integration of several acquisitions, building upon culture while updating the organization’s overall benefits, compensation, employee relations, and HR systems into a more sustainable model positioned for growth. Managing a team of 44 human capital and communications professionals, focused on being “out front” with employees to understand employee perceptions and workforce needs. Coached senior leaders to engage and inspire employees, implemented culture building programs that promote learning and growth opportunities and encouraging a sense of community to ensure employees felt personally tied to their company, and professionally committed to mission success.

Rimini street

Senior Director, Human Resources and Talent Acquisition

July 2015 – July 2022

Focused on building a brand as a destination employer of choice and built a unique culture around technical innovation, promoting the annual Innovation Award competition that resulted in more than 60 creative, employee developed new ideas, several of which became incorporated into customer mission solutions. Implemented a high-touch redeployment program for at-risk employees, supporting a culture built around technology, learning, and employee growth. Developed Employee Value Proposition (EVP) and recruiter "elevator pitch". Led talent acquisition efforts and recruiting strategy to effectively achieve aggressive hiring goals and reduced time to fill by 50%. Created internal Vendor Management System (VMS), Created the enterprise Professional Services Contingent Workforce Program from the ground up, without any pre-packaged software and after analyzing scalable software, implemented VNDLY. Led implementation, design solutioning and project management for 11 integrations. Implemented Workday. Provided weekly learning and development, leadership coaching, organizational development, consulting and change management consulting to the company, as well as KPIs to measure level of improvement and success through valuable analytics.

MARSTEL DAY

Director, Human Resources and Talent Acquisition

July 2014 – July 2015

Planned, organized and managed human resources (HR) and workforce strategy activities for the Company. Ensured company staffing requirements were met in accordance with government contracts. Provided consultation for creation of contracts and purchasing agreements. Identified and maintained contract compliance with Federal and state statutes and regulations. In house business owner and expert for all HR systems, data and processes. Annually reviewed and improved benefits, created employee handbook and developed all company policies and procedures. Developed EO/Affirmative Action plans and diversity outreach. Created process to collect employee questions and feedback, which resulted in a more welcoming and supportive company culture. Created internal training and recommended external training for personnel when necessary. Managed worker compensation issues and claims. Rolled out Mentoring Program and Veteran Hiring initiatives. Managed budget and payroll.

United States Air Force

Human Resources Officer

November 1993 – April 2022

Retired at Rank of Lt Col – Served in Assignments as Human Resources Officer, Contracting Officer and Top Secret Investigations Officer as Inspector General

For both active duty personnel, as well as civilian personnel: Defined manpower and organizational requirements, shaping and balancing the workforce (responsible for organizational development and developing and tracking the workforce), managed HR, HR strategy and developed largescale HR programs, and operations to include recruiting/talent acquisition (improved talent marketing and branding, onboarding both new employees and new recruits, retention, benefits, assignments, performance, learning and development (training), labor relations and employment laws for civilian employees, created and improved HR daily workflows, succession planning, developed and managed largescale budgets for HR (HR budget management), analyzed and developed guides for compensation and benefits that included job title changes and pay banding development and improvement, developed mentor programs, improved accountability guidance and protocol, developed HR policy (including training guides and SOPs), developed and improved promotion policy, created and managed award programs, disciplined and terminated employees, managed active duty discharges, feeding, lodging, fitness, and casualty/mortuary affairs. employee relations, organizational development, HR technology, to include HRIS training and implementations and was responsible for all of the above and employee communications regarding such, from the Pentagon level.

Attended Human Resources (both Enlisted and Officer Schooling at Keesler AFB, Biloxi) and served career in HR, managed human resources functions at the Pentagon level on a global basis. Recruiting School Honor Graduate.

Responsible for overseeing the planning, development, implementation and administration of the USAF's human resources strategies and programs, including succession planning, compensation and benefits, talent acquisition and Air Force marketing and branding programs, manpower planning systems and directly providing guidance to the Secretary of the Air Force on Air Force staffing/recruiting/retention and promotion functions all over the world.

oReceived awards for saving several million dollars for the government

oLast couple of assignments as an officer included, Contracting Officer (trained and certified by both the Army and the Air Force) and Inspector General (trained and certified by both the Army and the Air Force) - Top Secret Clearance for Top Secret Army and Air Force Investigations conducted during assignment, one of which was aired on “60 Minutes.”

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