Ndeye maty seck
Columbus OH ****2
ad2fxh@r.postjobfree.com
Objective
Seeking for a full time position in both the warehouse and customer service area. Results-oriented warehouse associate with over 4 year experience in all warehouse area. Proficient in heavy equipment operation, schedule and inventory maintenance. Obtain a customer service position at any institute where I can maximize my people oriented experience, communication skills and my problem analysis and solving abilities.
Highlights
●Shipping and receiving
●Package preparation
●Reliable and motivated
●Health and safety monitoring
●Strong interpersonal communication skills
●Problem analysis and problem solving
●Customer service orientation
●Ability to work under pressure
Experience
August 2015- January 2017
Eddie Bauer
●Resolve customer complaints via phone, email, mail, or social media.
●Use telephones to reach out to customers and verify account information.
●Greet customers warmly and ascertain problem or reason for calling.
●Canceled or upgrade accounts.
●Assist with placement of orders, refunds, or exchanges.
●February 2014-July 2015
Gap Inc.
Merchandise processor
Loaded and unloaded shipments and prepare items for shipments
April 2014- October 2015
Cardinal Health
Customer service -part time
Handle product recalls.
• Attempt to persuade customer to reconsider cancellation.
• Inform customer of deals and promotions.
• Sell products and services.
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Read from scripts.
• Handle changes in policies or renewals.
Ascena
Packing - full time May 2018 - December 2018
Kroger
Loading and unloading trucks Jan 2018 - May 2018
Education
The University of Akron
Bachelor Degree Intenational business: Expected Graduation date spring 2018
Languages-Fluent in English, French and intermediate knowledge in Spanish.