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Customer Service Quality Assurance

Location:
Ridgeland, MS
Salary:
42000-50000
Posted:
January 04, 2024

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Resume:

Tu’Derius Ervin

Jackson, MS ***** 662-***-**** ad2fx5@r.postjobfree.com

OBJECTIVE

Hardworking and highly motivated recent graduate with a degree in Computer Engineering. Physical and solution-oriented with experience in general labor and technical troubleshooting. Adept at end-user service and resolving hardware, software, and system issues. Skilled in providing exceptional customer service and quality assurance support.

EDUCATION

Jackson State University, Jackson, MS

Bachelors of Science in Computer Engineering

December 2022

Mississippi Delta Community College, Moorhead, MS

Associates of General Education

August 2016- May 2018

SKILLS

Field Servicing and Inspection Computer Architecture Microsoft Office Machinery Operation Hardware Configuration Problem Solving Repairing/Electronics Preventive Maintenance Oral/Verbal Communication Software Installation Attention to Detail Customer Service EXPERIENCE

Techead — Depot Bench Technician

March 2023- Present

· Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) on approximately 15+ Dell Chromebooks per day

· Document work progress, repairs, and parts used to restore the units

· Recognize defective material and report issues to management to facilitate prompt resolution

· Image, deploy, upgrade and refresh PCs and manage assets

· Install and configure appropriate software and functions according to specifications Jackson State University — Student Researcher

August 2022- December 2022

· Research focused on creating a functional robotic arm programmed to move items from one location to another using Arduino UNO, numeric LEDs, and various circuit components

· Built the robotic arm module using the Adeept 5-DOF Robotic Arm Kit

· Created a PowerPoint presentation that consist of a specific timeline thoroughly explaining the build from start to completion

· Used C++ programming to develop various codes for system design and tested each’s ability to function together with all components

· Tested various movements of the robotic arm by running a set of codes consisting of different angles

· Successfully presented an half hour presentation which included an explanation of the research and a video demonstration of the final product

911 Restoration, Madison, MS- Equipment Technician Manager March 2021- August 2021

Directed and supervised associates with various tasks and projects

Utilized problem solving techniques and mechanical aptitude to keep self and subordinates safe while accomplishing work objectives

Maintained logs and efficiently completed necessary paperwork

Performed services on properties including water damage restoration and mold removal

Communicated with clients and completed jobs to their satisfaction Family Readiness, Osan Air Base, Korea- Student Intern June 2019-July 2019

Installation of computer various software and scanners for the base’s operation in the Osan Family Readiness Center

Pursued the base’s policies to ensure that protocol was followed efficiently

*References Available Upon Request

Tu’Derius Ervin

Jackson, MS 39211 662-***-**** ad2fx5@r.postjobfree.com

Organized loan lockers located on the base that ensured all employees were allowed to do their jobs adequately

Observed the daily operations of the entire air base

Assisted in supplying incoming soldiers with the proper essentials for living on campus

Served as a team player and completed secretarial tasks which included sorting and filing documents

Documented and created copies of important information and delivered them to different areas throughout the base

*References Available Upon Request



Contact this candidate