Communications Trainer Proposal Writer Healthcare

Amanda (Mandy) Bartlett 323-***-****

ad2f2u@r.postjobfree.com

Professional Experience:

Personal Chef:

MeetaChef com 2021

Bar Manager:

Elmer's Restaurant Springfield, OR Aug-Sept 2021

General Manager:

Wonder Wok Restaurant & Bar Eugene, OR June-Aug 2021 Head Chef:

Rain Bar & Grill Eugene, OR April-July 2021

Executive Chef:

PSI Chi Fraternity U of O Eugene, OR March-June 2021 Chef:

Mac's Bar & Nightclub Eugene, OR March-April 2021

Line Cook:

Wetland's Bar & Grill Eugene, OR March-April 2021

Pantry Chef:

Houndstooth Public House Eugene, OR Nov 2020-March 2021 Owner/Operations Manager:

Dew Drop Inn Eugene, OR Nov 2020- March 2021

Line & Prep Cook:

The Bier Stein Eugene, OR Nov 2019-March 2020

Trainer:

Mod Pizza Seattle, WA March 2019-Aug 2019

3/2019-PresentSelf-Employed Eugene,OR

Business Management Consultant

I provide expert business management guidance to a variety of clients. I have owned two businesses and my corporate career includes Lawrence Berkeley Lab, Chevron, HealthNet and AnthemBlueCross/ WellPoint.

-Managed Health Care, Human Resource, Restaurant Management expertise.

-Solid knowledge of legal, regulatory and compliance processes and procedures.

-Client Advocate: BOLI standards and unemployment administrative hearings.

-Current OLCC license, Oregon Lottery retailer certification, SHRM membership

-I create visually stunning proposal packages for clients and offer process documents, procedure manuals, employee on-boarding, training and recruiting plans and implementation.

-Optimized records management, strategies to coordinate and protect information.

-Develops team building strategies, employee communication techniques, grievance processes 2/2019-3/2019 Bgin Online Eugene, OR Sales Closer

Provides brand-focused advertising solutions for real estate businesses of every size using in-target marketing and personalized static image ads for clients that follow their market around the web. Responsible for closing each sale within 1 phone call with average sale $369 per client. 10/2018-1/2019 Venture Data Eugene, OR Interviewer Outbound phone calls at high volumes. Completed calls staying verbatim with provided script. Learned open-ended questions to probe clients for additional information. 8/2018-9/2018 Premier Staffing Eugene, OR Housekeeping Contract position for Bell Real Estate. Cleaned 6-10 student houses/dwellings daily. Routine and move-out/move-in ready cleanings. Kitchen, bathroom, floors, windows, living spaces. 2006-2014 WellPoint - Anthem Blue Cross Thousand Oaks, CA Senior Proposal Writer – Pharmacy Drives the overall content for employer group Pharmacy proposal development efforts for Anthem Blue Cross across all 50 states. Leads the process to create and submit content for requests for proposals (RFPs), requests for information (RFIs), requests for quotations (RFQs), and a wide variety of other bid requests. Collaborates with members of the marketing, sales, medical, dental and vision groups and legal teams to ensure content is complete and accurate. Provides guidance and status reports on proposal and production matters to senior management staff; enforces the editorial guidelines specified for the proposal; manages the virtual proposal development environment and PMAPS database. Reviews and facilitates review of final proposal and reviews all deliverable documents. Responsibility across multiple, concurrent projects with shifting priorities, stringent deadlines, last minute requirements to meet client deadlines. Executive Assistant, Innovations & Enterprise Quality Management

Senior Administrative Assistant, Business Development / Planning Administrative Assistant II, Product Services & Promotions Outstanding networking and relationship building skills; nurtures a strong team environment. Manages multiple priorities, deadlines, provides administrative support to several Marketing managers. Heavy calendar management, travel arrangements, expense reports, meeting and event coordination, manages marketing collateral. 2005 – 2006 HealthNet Managed Health Network, Inc. San Rafael, CA Executive Assistant to Vice President & Counsel, Legal & Regulatory Affairs

Assists VP in the coordination and organization of activities, collaborates with internal and external resources, senior management and staff, other departments, customers, vendors and regulatory agencies. Coordinates complex on/off site meetings and conferences, organizes meetings, and takes meeting minutes, tracks decisions, action items. Coordinates projects with various scope and scale, determines time frames and resources. Prepares and submits Annual Reports, check requests, administrative payments. Handles confidential legal and employee information, researches and resolves issues. Contract position through Kelly Services.

2004 – 2006 Paragon Salon & Day Spa Pinole, CA Licensed Esthetician & Make Up Artist Provided professional facials, aroma therapy, skin care consultations, body treatments, waxing services and professional make up artistry to individual clients. Licensed by the California State Board of Cosmetology. 2004 Lawrence Berkeley National Lab Berkeley, CA Administrative Assistant - Environmental Energy Technologies - Energy Analysis

Provide a comprehensive range of specialized administrative services to the assigned research groups, Publications coordinator, PowerPoint preparations, correspondence, database maintenance, web site updates, Arranges domestic and international travel; provides logistical and technical support for meetings, reviews, conferences, and workshops. Contract position through Kelly Services. 2002 ChevronTexaco Corporation San Ramon, CA Training Logistics Coordinator – eFoundation Project Created end-user deployment strategy document detailing all deliverables in the training process. Led peer review for end-user deployment strategy. Formulated the training outline and developed instructional process, created training presentations. Scheduled training sessions specific to position, hardware, software and security protocols. Determined country-wide training locations to maximize attendance and reduce travel cost. Created test to measure trainee’s progress, evaluate trainers and track training effectiveness. Created and maintained electronic database of training manuals, training schedule, training location, equipment inventory and evaluation process survey results. Developed employee received specific training for their job functions. Managed development of new forms, procedures, protocols, policy changes and training web page, hard copy training manuals and reference materials. Tracked nationwide attendance; rescheduled no-shows to ensure each detailed new products, processes and service changes. Developed trainer kit, incorporating all possible items needed for traveling trainers in the event of missing/lost luggage, training materials shipping delays, etc. to minimize training delays and rescheduling. .

2001- 2002 ChevronTexaco Corporation San Ramon, CA Communications Specialist - Global Lubricants Global Lubricants Merger Integration Management Team Member. Self-starter: takes initiative and provides Management recommendations. Demonstrated team player; supports and fosters a team environment. Manages contract staff and vendors, including contracts and cost negotiations. High performer, consistently meeting deadlines with accurate and detailed results in a fast-paced environment. Excellent written and oral communication skills for effective interaction with all levels of company personnel, management and external business partners.

Leadership Team Meeting Facilitator. Identified web opportunities, system problems and data inconsistencies, provided solutions. Created 200+ organization charts, mapping ‘as is-to be’ positions worldwide, published on web. Interprets business/customer needs and problems, proposed solutions; created complex PowerPoint presentations, graphic illustrations, visual aids. Project Management, organizational and time management skills, managed multiple projects simultaneously, prioritizing and balancing long-term and short-term initiatives. 3

Demonstrated fluency with computer software, including Microsoft Office, QuickPlace, Lotus Notes, FrontPage, Illustrator, PhotoShop, PowerPoint power user/trainer. 2000- 2001 Chevron Products Corporation San Ramon, CA Silicon Valley Oil Company Project - Advertising/Media Specialist

Experience in bringing new products from concept to commercialization. Web development: strategy, creative design, hardware/software, content, and execution. Manages all aspects of the SVOC advertising program including tradeshows and marketing events. Manages staff, contract resources, outside agencies and vendors. Drives brand and creative vision for national marketing programs through print, internet advertising, trade show material and collateral. Enhances and refines brand through collateral, media, advertising opportunities, marketing and promotional planning. Develops and maintains strategic advertising and media partnerships nationwide: positioning, strategic plan and tactics; launch strategy, plan, and execution. Leadership role in communications, creative input, content for direct mail media, print ads, internet banner ads, website content. Monitors programs for profitability using metrics and research to drive results. Nurtures a strong team environment between the marketing team and other teams supporting the business.

1999- 2000 Chevron Products Corporation San Ramon, CA Retail Planning Assistant – Planning, Analysis & Reporting

Creates internal Marketing web sites for Hispanic Initiative, Market Share, Competitor Analysis, and Retail Marketing Scorecards. Manages Delegation of Authorities and Compliance process for all Retail Marketing Business units during Retail Marketing reorganization; created web-based process. Develops capital and operating expense budgets and forecasts, measures OPEX budget, monthly Mogas Margin Report. Publishes assumptions and guidelines for Retail Marketing business planning process, data consolidation and integrity. 1999 Chevron Products Corporation San Ramon, CA Management Assistant – Convenience Store Retailing

Manages all aspects of Convenience Store Retailing (CSR) Vice Pretsiden’s travel schedule, calendar, expense reporting. Supervises contract staff, Timekeeper for CSR, coordinates salary and performance evaluation data. Manages analytical projects for Manager, creates presentation materials, event and meeting planning. Provides administrative leadership and support within CSR. Interfaces with stakeholders, vendors, outside contacts on behalf of Manager.

1997- 1999 Chevron Corporation San Ramon, CA Accountant, Vendor Analyst – Financial Services Center

Creates and maintains vendors in SAP. Analyzes payment options for US and International vendors; EFT banking info, verification, routing instructions. Supervises contract staff. Creates Service Level Agreements and provides supporting statistical reports. Maintains 1099 and 1042 tax reporting status, analysis for non-resident and Federal backup withholding. Developed and created Autoload process (a web based program interface with SAP) with team. Created automated process to extract SAP data for metric reporting. 1996- 1997 Chevron Production Co. Concord, CA Accountant, Joint Interest Miscellaneous Receivables

Contract position. Manages third party invoicing, account reconciliation, receivable balances. Analyzes customer inquiries, payment tracing, past due notices. Maintains customer database in ACCESS. Created electronic invoicing process for Casitas Pier billing.

1990-1994 PACO Pumps Oakland, CA Manufacturing Operations Supervisor Implements PACO’s computer system, procedures and training of Texas personnel. Establishes new shipping, receiving, stockroom, labor-tracking processes for merger transition. Manages incoming freight via truck and rail. Heavily involved with ISO 9000 certification process post-merger. Traffic Coordination Supervisor

Supervises shipping staff, manages scheduling, traffic coordination, receiving and inventory control stockroom, manages job costing analysis, labor tracking and timekeeping for assembly operations. 4

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