JOANNA MARQUEZ

***** ***** ***** **, ****** Spring, MD 20905 202-***-**** ad2ez8@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated and results-driven professional with over a decade of industry experience in customer service. Adept at excelling in diverse roles, both in collaborative team environments and self-directed settings. Demonstrated adaptability and multitasking abilities, complemented by strong technical, verbal, and written communication skills. Proven expertise in strategic planning, analytical decision-making, and continuous commitment to process improvement. Recognized for outstanding critical thinking abilities, an unwavering commitment to delivering exceptional customer satisfaction, an unparalleled eye for detail, and impeccable organizational prowess. Proficient in leveraging new tools and technologies to enhance productivity.

EDUCATION

Bachelor of Nursing (BSN)

Unciano Paramedical College, Philippines

September 2004 – June 2008

WORK EXPERIENCE

Bethesda Dental Specialties, Administrative Assistant, Bethesda, MD

October 2023 – Present

Meticulously gather comprehensive and precise patient information to guarantee the smooth flow of healthcare services.

Demonstrate outstanding customer service by promptly and effectively addressing inquiries and requests, while possessing a keen aptitude for swiftly escalating emergencies.

Skillfully orchestrate the seamless scheduling and coordination of appointments, significantly elevating team efficiency.

Diligently oversee insurance coverage and facilitate payments for patients' procedures with meticulous attention and precision.

Exercise unwavering discretion and uphold the highest levels of confidentiality, consistently earning trust and respect.

Evenly Technologies, Administrative Assistant, Washington, DC

July 2021 – April 2023

Provided valuable guidance to onsite medical staff and patients, fostering a positive and supportive healthcare environment.

Skillfully managed day-to-day operations, expertly managing emails and phone calls to optimize office productivity.

Spearheaded the procurement of essential office supplies and equipment to optimize resource allocation.

Expertly managed expense reports, processed invoices, and tracked shipments to ensure financial transparency.

Proficiently troubleshooted basic technical issues, maintaining office technology reliability.

Offered transparent and concise explanations of the patient's treatment plan, including details on monthly payments.

Led daily meetings to comprehensively review and prepare patient charts for efficient weekly workflow.

Abigail Orthodontics, Site Receptionist, Bethesda, Maryland

May 2019 – July 2021

Served as a vital bridge between patients, doctors, and healthcare providers by facilitating the translation of health records.

Meticulously coordinated appointments and scheduled essential follow-ups, improving patient care management.

Skillfully confirmed patient eligibility, benefits, and reimbursement from insurance companies, streamlining financial operations.

Collaborated with vendors for site maintenance and services, ensuring a smooth and professional environment.

Managed the procurement of office supplies and created accurate and organized expense reports, contributing to financial efficiency.

Jordan Embassy, Executive Assistant, Washington, DC

September 2011 – December 2018

Efficiently managed appointments for the ambassador, optimizing schedule and productivity.

Coordinated complex travel arrangements, including flights, accommodations, and transportation, ensuring seamless diplomatic missions.

Prepared materials and resources for corporate meetings, contributing to well-informed decision-making.

Maintained meticulous records of expense reports and facilitated efficient reimbursements, ensuring financial accountability.