Brenda R. Thurston

Centreville, VA *****

Cell:540-***-****

ad2el0@r.postjobfree.com

Value Statement

Strive to exceed customer and employer expectations by delivering exemplary customer service while maintaining a focus on each customer’s requirement. Skills:

• Demonstrates exceptional customer service skills

• Team player and ability to work with multiple departments within an organization

• Strong organizational and communication skills

• Proficient in diffusing emergency situations from escalating to dangerous levels

• Fully trained and certified in CPR and AED

• Cover’s on an average of 25 flights per week both domestic and international

• Basic skills in Microsoft Excel & Word Document

Professional Experience

Flight Attendant 2012 - Present

Trans States Airlines, St. Louis, MO,

• Ensure’s the safety of all passengers and flight crew while maintaining the highest level of customer service

• Assist passengers stow carry- on luggage to increase available space in overhead bins

• Conduct pre- flight aircraft procedure overview for passengers

• Ensure adherence to company regulations with exceptional training for emergency situations

• Trained to plan evacuation protocols, aircraft security and counter- terrorism measures

• Served meals and refreshments and provide exceptional service to passengers during flights

• Averaged 25 flights per week both domestic and international

• Operated all mechanical and safety equipment with industry regulations and standards Fitness Instructor 2005 - 2012

Gold's Gym, Fredericksburg, VA,

• Taught and led multiple fitness classes per week with specialization in water aerobics

• Provided experienced knowledge and understanding of fitness training to clients to assist with overall weight loss goals

• Created a high energy and motivational training environment to engage with clients of all fitness levels

• Assisted with diet and training regimen instruction Manager Specialist, Aquatics Department 1999 - 2009 YMCA, Fredericksburg, VA

• Responsible for preparing Lifeguards’ schedule

• Maintained pool as per the safety regulations

• Preparation of employees’ evaluation

Food Service Specialist 1994 - 1999

Chesapeake Public Schools, Chesapeake, VA,

• Managed food preparation and service to students and staff

• Engaged with school staff to provide a safe environment for students

• Oversaw cashier and payments for meals and refreshments Pinellas County Food Service Specialist 1992 - 1994

Schools, Palm Harbor, FL,

• Managed food preparation and service to students and staff

• Engaged with school staff to provide a safe environment for students

• Oversaw cashier and payments for meals and refreshments Sales Clerk 1986 - 1992

Boscov's Department Store, Binghamton, NY

• Assisted customers with merchandise, knowledge to increase sales

• Managed inventory, displays in store and noted price changes

• Managed cash register to ensure daily profits were counted correctly Crew Trainer 1982 - 1986

McDonald's, Binghamton, NY, Crew Trainer

• Oversaw food production and service to customers

• Trained staff on restaurant policies and procedures

• Managed cashier to ensure daily profits were counted correctly Education

• Trans States Flight Training Certification, St. Louis, MO, 2012

• Broome County Community College, Criminal Justice, Awards and Certifications

• Flight Attendant /Check Air Person

• CPR Certified

• AED Certified

• Advanced Life Saving Red Cross Certified Lifeguard

• US Personal Trainer Certification

• US Fitness Instructor Certification

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