Customer Service Data Entry

Sandrea D. Mathews

*** *** ****** *****,

Anderson, Indiana 46016

Phone: 765-***-****

Email: ad2eha@r.postjobfree.com

Summary of Qualifications

Executive administrative and customer service professional, experienced working in accelerated environments that require strong organizational, technical, and communication skills. Highly motivated, goal-oriented, adaptable, and dedicated to employing my accomplished background in producing quality work. Tactful with interpersonal skills at high levels, detail-oriented, and committed to completing projects with the ability to prioritize effectively. Capabilities include:

** Customer Service & Relations ** Cashier & Sales

** Computer Operations ** Office Equipment Operation

** Word Processing & Data Entry ** Telephone Reception

** Problem Solving ** Bookkeeping

** Filing and Data Archiving ** Telemarketing

** Sorting/Warehouse ** Assembly/Industrial

** Long Term Care Insurance Administration ** Real Estate Practices

** Supervisory/Management ** Caregiving

Professional Experience

Passion 2 Care

Caregiver, Indianapolis, Indiana Augst 2023 - Present

Basic caregiver duties could include:

●Assist client with toileting, bathing, grooming, and dressing

●Light housekeeping duties and meal preparation

●Take client grocery shopping, to doctor’s appointments and provide transportation

●Manage medications and reminders

●Mobility assistance

●Provide Companionship and emotional support

Long Term Care Group

Claims Credentialing Coordinator, Carmel, IN August 2016 - September 2023

* Maintained the Unified Provider Database to assure accurate and complete information on all LTC providers, services and products.

* Obtained required information via outbound or inbound phone calls with provider to complete certification or re-certification. This includes provider profile, licensure, professional liability, information, applicable tax forms, cost of care data, and any other documentation.

* Assured all data entered correctly into system by following workflow procedures and completed work in a timely manner.

* Created and maintained certification files in compliance with policies and procedures.

* Tracked & submitted licensure renewal requests, and ensured that all licenses current.

* Maintained confidentiality and discretion in handling PHI and other customer information.

* Responsible for maintaining services database, specifically for pricing updates and new agency/facility information.

* Informed manager of potential certification, credentialing or contracting issues as soon as discovered.

* Completed other duties as assigned.

Kelly Services January 2021-April 2021

Sorter, Indianapolis IN

* Responsible for warehouse duties including: the physical loading, unloading and/or sorting of packages of varying sizes and weights by hand.

* Organized packages by lifting, pushing, pulling, carrying, and placing packages on a belt to be scanned while physicallly bending, twisting, ans kneeling in a safe and efficient manner.

Dicks Sporting Goods

Cashier, Carmel, IN September 2018 to March 2020

* Operated POS Cash Register Computer System

* Processed merchandise returns/exchanges, issued store credits/refunds, and processed transactions efficiently as possible

* Resolved customer service issues/complaints at customer service level

* Cash office functions: Handled monies, balanced drawers, made bank deposits/drops, and data entry

* Provided customer service to store patrons (Greeted/assisted customers)

* Maintained store cleanliness, safety operations, stocked and replenished merchandise

* Issued fishing, gun, and hunting licenses for customers

* Store etiquette/set up (priced, tagged merchandise, created displays, and store event set-up)

Star Realty

Executive Assistant and Administrative Support, Anderson IN February 2011 - December 2015

* Conducted complete reviews of the REO file to ensure all time frames have been met

* Diligently followed up on outstanding requests

* Audited all REO accounts for payment compliance and ensured proper application

* Data entry, document preparation and report generation utilizing programs such as Excel

* Managed multiple transaction files

* Property management including concise reporting to clients, bids from contractors, overseen some maintenance and marketing

* Assisted agents with making executive decisions and professional office support for the management of properties and communication with major banks.

* Assisted with the sale and property preservation of 30 to 50 foreclosed and private seller homes and periodically acted as office manager of 10 employees. Processed payments to multiple financial platforms for reimbursement of monies increasing turn-around time more effectively and efficiently.

David Morse & Associates May 2005 - June 2007

Customer Service Representative, Battle Creek, MI

* Handled multiple phone lines.

* Directed and routed calls to proper destination

* Collected essential information pertaining to total loss insurance claims

* Performed general office duties i.e. typing, faxing, copying, bulk mailing.

* Conducted office meetings and discussions.

* Sent out total loss packages to insurance claims customers.

Indiana BMV

Customer Service Representative, Indianapolis, IN March 2003 - May 2005

* Addressed and satisfied customer needs and requests.

* Gained and utilized knowledge of all BMV policies and procedures

* Worked in fast-paced environment where completing transactions in an accurate, precise, and timely fashion was closely analyzed and detrimental to securing position.

*Promoted quickly from customer service representative to a bookkeeper to implement general accounting functions by maintaining ledgers and journals. Provided office support and service and trained new employees.

W.J. Schroer Research Company March 1995 - June 2002

Telemarketer/Office Assistant, Battle Creek, MI

*Conducted surveys via telephone and door-to-door, mystery shopped, transcribed, and organized round table discussion group meetings.

*Performed administrative and clerical support functions for the Chief Executive Officer of a well-established non-profit organization and conducted a variety of priorities and tasks.

Education & Training

Battle Creek Central High School, Battle Creek, Michigan August 1995 - May 1998

Diploma

Ferris State University, Big Rapids, Michigan August 1998 - 2001

Major: Computer Information Systems

Minor: Business Management

Ivy Tech Community College, Anderson, IN September 2015 - May 2016

Major: Nursing LPN

References and other information furnished upon request

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