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Customer Service Sales Consultant

Location:
Brenham, TX
Posted:
January 01, 2024

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Resume:

Multi-faceted and adaptable. My life keeps changing and I have to keep changing with it.

Over the past 13 years I have learned 2 new careers and am eager to continue on the path of learning. I excel in customer service, communication and company branding. Over the past 2 years I have been working with a new Pipeline Management Company tracking their project costs and creating new company processes. Prior I was a Lead Sales Consultant for a respected builder, selling homes in the prestigious Cinco Ranch Area. From 2008 – 2015 I was a Project Controls and Cost Analyst for BP Pipelines Subsea Operations working on projects ranging from $300k to millions. Project Controls and Project Services Administrator with excellent management and supervisory experience. Development and implementation of processes, data visualization and analysis in the application of business systems. Exceptional communication management skills with the ability to manage multiple tasks. Directly managed the forecasting and Work in Place for 175 projects annually onshore and offshore; including projects ranging from $100k to $14M, including the Thunder Hawk Jumper Installation at SP89E. Provides the means for customers to create efficiency, transparency and auditability while maintaining budgets to ensure cohesion, process compliance and overall communication. Life long learner with the drive to maintain momentum towards any target. I look forward to the next chapter

PROFESSIONAL EXPERIENCE:

IMG Services – Camelback Midstream Project & Document Control Specialist 2020 - 2022

Project/Documents Controls Specialist – Process Development & Implementation

·Working with the Project team on Expense & Capital Onshore Pipeline Asset

·Forecasting and daily cost tracking

·Reporting Preparing the weekly, monthly and annual financial reports

·Created Company Processes in line with current company policy, streamlined activities involving Management approvals, funding of projects and developed templates and criteria for project cost tracking and other project related activities.

·Interface with Project Managers, Finance, and Leadership Team

·SAFETY - Tracking Man Hours worked for all contractors per project for TRIR and safety purposes

·Maintained the detailed inventory listing of surplus materials for use in other projects as well as asset depreciation and capitalization or sale, valued at over $1 million

·Creating and tracking of ALL PO’s & WO’s for Projects and Operations

·Assisted the management team in identifying any outliers or non-compliance

·Extensive work on Corporate Projects, including the VDR, ISN Value Comparison & other AD HOC projects as requested

·Vendor interaction: developing report by educating and assisting them in compliance with policies

·Great Plains & Kwik Tag experience creating requisitions and assisting the vendors and the team in reconciling receipts and invoices and expediting payments when needed.

SDI MARKETING – Outside Sales 2019 to 2020

Outside for SDI Marketing.

Cold calling customers face to face for Kroger family of stores

David Weekley Homes – Lead Sales Consultant 2016 – 2018

New Home Sales

·New homes sales and mentor new sales consultants:

oTrained in Fulbrook on Fulshear Creek, closed this community – homes starting at $475k

oOpened the Community of Jordan Ranch – homes starting at $425k

oSold in Cinco Ranch NW – homes starting at $575k

oTrained new sales consultants in our project and was promoted to Lead Sales Consultant for sales over $6 Million on 12 months.

oExtensive TRUST Training sales classes

oDeveloped, implemented and executed different marketing strategies based on customer base and community location.

oUnderstand helping customer discover what they need vs what that want and assist them in purchasing the “right” home.

oFirst Class Customer Delight

BP Pipelines NA – Gulf of Mexico Consultant 2008–2015

Cost Analyst/Project Services – Process Development & Implementation

·Working with the Project team on approximately 175 projects annually offshore and onshore:

oSubSea, Corrosion, In-line inspection, Integrity Maintenance and Inspections.

oInterface with the logistics team to co-ordinate transportation to the rigs (boats, choppers, fuel and Shorebase charge allocations from Upstream).

·Created Company Processes in line with current company policy, streamlined activities involving Joint Ventures & Management approvals, funding of projects and developed templates and criteria for project cost tracking and other project related activities.

·Single Point of Contact for the external audit teams from the various Joint Venture Companies, internal audits and regulatory audits.

·Interface with finance, Global Business Services, fixed asset, and asset managers

·Assisted the management team in identifying any outliers or non-compliance,

·Forecasting and daily cost tracking

·Reporting Preparing the monthly financial reports

·Emergency projects and one offs/ADHOC

·Vendor interaction: developing report by educating and assisting them in compliance with BP policies

·P2P/Ariba experience creating requisitions and assisting the vendors and the Accenture team in reconciling receipts and invoices and expediting payments when needed.

Mendoza Berger & Company, LLP, Irvine, CA (CPA Company) 2000 – 2008

Office Manager and Executive Administrator

For 8 years I worked in this start-up firm of Auditors where we expanded from 5 to 50 people

·Managed all administrative staff for 2 offices, including 5 Partners.

·Manage the day to day needs of the office on all levels - purchasing, inventory, records management, staff

·Organize and implement new quality control methods for the AICPA and PCAOB Peer Review Programs in order to meet all requirements.

·Prepare or review all technical, client and compliance correspondence generated by the office, including engagement letters, financial statements, proposals, and any other technical and editorial items required.

·Liaison to all vendors, including IT, Insurance Brokers, Security, Office Suppliers, etc, not handled by HR/Accounting.

·Customer care - solving problems, answering questions, liaison between Partners and Clients when needed.

Daylight Transport Corporation, Anaheim, CA 1994- 2000

Extensive experience in Microsoft Office: Word, Excel. Access, PowerPoint, Visio, Outlook, SAP, FileNet, Click/P2P, P2P Ariba, Fuego, Project Prism, and SharePoint. FERC certified. CPR Certified. Certified Safety Coordinator, Certified Forklift Trainer

Safety & Compliance Administrator, Daywest Logistics

·Managed all aspects of DOT, CHP, CAL-OSHA, and Worker’s Comp compliance for three terminals.

·Responsible for creating and maintaining records keeping methods, including databases, spreadsheets, forms, and files to maintain and track compliance integrity on the federal, state, and local level.

·Organize and implement terminal safety & compliance training, including forklift, DOT, dock, and driver training programs.

·Develop and distribute monthly safety topics for all clerical, dock, and driver personnel.

·Provide administrative support to the Director of Terminal Operations.

Administrative Assistant, Daywest Logistics, Orange County Terminal

·Responsible for all administrative and personnel related issues, including HR liaison, coordination of employee related functions and special events, purchasing of terminal supplies and systems support for all office equipment as directed by the I. T. Dept.

·Assisted VP of Operations and Sales in creating customized service programs for assembly & distribution customers.

·Proof-read and edited company correspondence for internal and external customers.

·Provided administrative, organizational, and creative support and assistance to the Safety Manager, including the creation of the Orange County Terminal Hazardous Materials Emergency Response Policy. Promoted to Safety & Compliance Admn.

Recruiter/Office Manager/Dispatcher, Clipper Highway Services, Anaheim, CA

·Successfully recruited and positioned owner operators coast to coast and increased the Interstate Fleet by 50%.

·Responsible for all licensing and registration for more than 70 Interstate Commerce Transportation Vehicles.

·Negotiated, secured and dispatched interstate truckloads for all east & westbound units. Supervised clerical staff of three.

·Maintained all aspects of customer related issues, including billing corrections, late deliveries, tracing, rates, special handling requests and inspections.

·Responsible for all administrative and personnel requirements for 130 drivers.

·Maintained an 8 million dollar accounts receivable and reduced the aging by 10 days.

·Provided corporate support at the local level to all employees, creating a pro-active work environment.

M. ANASTASIA KAZYAK

714-***-****

ad2ddv@r.postjobfree.com

www.linkedin.com/in/anastasiakazyak



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