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Sales Manager Customer Service

Location:
Tulsa, OK
Posted:
January 02, 2024

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Resume:

Vicki Konkle

**** * **** **

Tulsa, Oklahoma ****6

Cell 918-***-****

Objective: A results-driven and focused professional in search of a position that allows for the application of accounting, organizational, planning, recordkeeping, problem- solving, customer service and administrative skills to support, manage data and achieve goals. Attention to detail, timely correspondence and support including scheduling, event planning and distribution of information. EMPLOYMENT HISTORY:

3/9/22 – Current Sales Manager, Renaissance Tulsa Hotel and Convention Center Analyze market base and target organizations and business to solicit. Determine monthly action plans to achieve revenue goals. Respond to requests for proposals obtained from various sources. Present comprehensive proposals and execute contracts. Negotiate room rates, food and beverage minimums, and concessions. Represent hotel by participating in industry organizations to generate potential leads. Conduct site visits and entertain clients. 8/9/21 – 3/7/22 Sales Manager, Cox Business Center Handled sporting, multicultural, and tradeshow events. Solicited organizations to generate sales and maximize revenue for future dates. Represented hotel at Chamber and trade events to establish viable sales leads through proactive networking. Monitored and reported monthly sales action plans. Maintained relationship with former clients to actively pursue future bookings. 10/30/20 –8/7/21 Companion/Housekeeper for Private Citizen 3/21/20 – 10/29/20 Covid Lay Off

5/29/2019 – 3/20/20 Director of Sales and Marketing, Embassy Suites by Hilton, Tulsa Lead sales team by developing marketing and solicitation strategies. Focused on achieving revenue targets for all business segments. Established monthly sales forecasts. Responsible for forecasting and projecting annual group room and catering budget. Ensure follow up on all sales leads in a timely manner. Establish the recommendation and development of rate strategies. Maintain historical trend analysis for the property. Identify and analyze competition. Prepare and generate sales action plans on a quarterly basis. Manage relationships with decision makers at top accounts. Review and analyze Smith Travel Research

(STR) reports.

10/06 – 5/28/19 Senior Sales Manager, DoubleTree by Hilton Tulsa Downtown Qualified all leads to distribute to appropriate manager. Research new, and solicit repeat business, generate proposals, negotiate rates, perform site visits and execute contracts. Assisted DOS with establishing and monitoring group budgets and team goals. Consulted on generating marketing plan and monthly adjustments to the revenue forecast. Designed market specific ads, slogans, and sales incentives. Prepared and delivered annual team reviews. Experienced in the use of Delphi sales system as well as all forms of Windows programs.

PROFESSIONAL REFERENCES:

Rachell LeLeux

Director of Sales and Events Renaissance Tulsa Hotel & Convention Center

6808 South 107th E. Ave 918-***-**** (cell)

Tulsa, OK 74133

Kecia Holloway

Director of Sales & Marketing Osage Casino

951 West 36th ST North 918-***-**** (cell)

Tulsa, OK 74127

Carolyn Williams

Director of Sales and Marketing Renaissance Oklahoma City 100 E Sheridan Ave 405-***-**** (cell)

Oklahoma City, OK 73104



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