Customer Service Risk Management
Resume:
• Loss Prevention
• Investigations
• Threat Assessments
• Surveillance & Security
• Customer Service
• Conflict Resolution
• Cash Reconciliation
• Risk Management
• Relationship
Management
Areas of Expertise
Transportation Security Officer. October 2021 - Present Highly efficient and driven looking to leverage experience of 1 year in a fast-paced industry. Adept in threat assessments and risk management. Well-versed in search protocols, and Protection of travelers across all transportation sectors in a professional and courteous manner. Screening and searches utilizing equipment and by physical interactions.
Areas of Expertise
Career Experience
Store Detective- Marshals March 2021-October 2021
Developed, implemented, and maintained monitoring processes to reduce property and financial loss, which included reviewing closed-circuit television (CCTV) throughout areas in-store. Surveilled criminal activity, performed covert surveillance, conducted research, and observed reoccurring heavy theft. Oversaw meat department, vendors, incoming goods, and surveyed store for any suspicious behavior. Supervised cashiers through their daily activities, investigated incidents, compiled police reports, and conducted regular patrols to observe law violations. Review cashier voids, cash shortage, bag gives. Do live and vide surveillance’s on all associates. Attended to incoming calls, addressed complaints relating to customer service, and compliance to procedures and security protocols.
● Successfully recovered Marshals large amount of money through rigorous and vigilant asset protection and apprehension of numerous suspects. Additional
Experience
Albertsons 2005-2011
Bakersfield, California
Locksmith, 2005
Los Angeles County, Los Angeles, CA
Locksmith & Owner, 1989
LockXsperts, California
Chemical Operator 1983
U.S. Civil Service Denver, Colorado
Military, 1973
US Navy, USA
Education
Bachelor of Science in Business Management, 2002
University of Phoenix, Bakersfield, CA
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