Technical Support Call Center

James Cole

San Antonio, Texas, United States

ad2d13@r.postjobfree.com

linkedin.com/in/jcole1

Summary

I am accomplished through commercial electrical work, providing technical support through an internal and external customer base, and in leadership roles.

Experience

Electrician

Facilities Solutions Group, LLC

Feb 2023 - Present (7 months)

Training Specialist

HARLAND CLARKE CORP

Jan 2022 - Feb 2022 (2 months)

• Conducted in classroom training for existing employees to support new and existing clients in the digital banking, and other marketing services programs.

• Displayed dynamic presentation skills with little or no supervision Supervisor

Charter Communications

Mar 2009 - Jul 2019 (10 years 5 months)

• Primary point of contact for Senior Executive Escalations, process, handling, training, and development.

• Provided noticeable, enterprise wide, trending information and coaching opportunities to improve processes and reduce customer escalations.

Call Center Effectiveness Coach

Travelocity.com

May 2005 - Jan 2009 (3 years 9 months)

• Designed, created, and delivered training materials, online learning modules, and continuing education courses.

Commercial Electrician

International Brotherhood of Electrical Workers (IBEW) Feb 1993 - Feb 2004 (11 years 1 month)

• Installed, maintained, and repaired electrical systems (low and high voltage)

• Commercial, Industrial, and Residential

Education

James Cole - page 1

San Antonio College

1 YEAR, DATA BASE MANAGEMENT

2014 - 2015

University of Phoenix

1 YEAR, Management Information Systems and Services 2013 - 2014

Online Education

Holmes High School

High School Diploma

1989 - 1992

Skills

Training • Leadership • Electrical Wiring • Electrical Conduits • Power Tools • Aerial Lifts • Working at Height • Hand Tools

James Cole - page 2

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