Customer Service Call Center
Resume:
TINA MITCHENER
***** ** **** *** * Amarillo Tx. *9119
ad2cnr@r.postjobfree.com
Over 10 successful years of combined experience in Administrative Activities, Special Assignments, Client Relations, Customer Service and Communication
DATES FROM – DECEMBER 2021 TO NOVEMBER 2023
800-***-****, ERIN MCCLAIN, TEAM LEAD
CALL CENTER REPRESENATIVE, XCEL ENERGY
I managed large amounts of inbound and outbound calls in a timely manner, I followed
call center “scripts” when handling different topics, identifying customers’ needs, clarified information, and research every issue and provided solutions to my customers’. I have an excellent attitude toward my work and empathy for my customers’ needs. I have excellent listening and problem-solving skills to provide the information or solutions to my customers.
DATES FROM – APRIL 2019 TO FEBUARY 2021
806-***-****, SONJA GLASGO, ADMINISTRATER
DIRECT CARE STAFF, Catholic chariteis of the texas panhandle
I possess a high moral and ethical standards with a strong Christian background. I supervised and ensured safety for youth at an emergency youth shelter, and monitored their activities of daily living, and maintained group harmony through being a good example.
DATES FROM – AUGUST TO APRIL 2019
806-***-****, KIM MARTIN, ADMINISTRATER
ADMINISTRTIVE ASSISTANT, mitchener trucking
Opened the office each business day. Maintain and manage the cleanliness of office space and kitchen area. Provide clerical and general office support, to include answering phones, assisting and/or directing customers to the appropriate internal contact person, and checking and responding to voicemail and email messages. Secure and process mail and refill tickets as needed. Organize the office and maintain the filing system, coordinate freight receiving and shipment schedules with customer, drivers, and trucking.
DATES FROM – JULY 2012 TO APRIL 2015
806-***-****, KANDA VAZQUEZ, DISTRICT MANAGER
STORE MANAGER/LEAD STORES ASSOCIATE, DOLLAR GENERAL
Generated repeat business through exceptional customer service& responded to customer concerns with friendly & knowledgeable service. Oversaw inventory management to minimize waste. Coordinated sales reports, reconciled accounts & made bank deposits. Created & delivered weekly schedule assignments to staff members in a timely manner. Minimize financial discrepancies by accurately controlling monthly operations budget.
DATES FROM – JULY 2008 TO AUGUST 2009
806-***-****, CARISSA PURCELL, SUPERVISER
CHECK CASHING CLERK, MR. PAYROLL
I assisted customers with services including:
Check cashing
Utility payments
Loading pre-paid debit cards
Money transfer services
As well as variety of other financial services.
This position required a high degree of responsibility to manage a number of customer service.
DATES FROM – FEBUARY2002 TO FEBUARY 2008
806-***-****, DR. JOE HILLHOUSE, OWNER
RECEPTIONEST/VET TECH, HIGH PLAINS ANIMAL HOSPITAL
Greeting and welcoming patients with sincerity.
Answering telephone calls and returning e-mails.
Scheduling appointments using designated software.
Informing the veterinarian on a call of any emergencies that require urgent attention.
Issuing invoices for treatment and prescribed medication after each consultation.
Receiving and verifying payments after each consultation.
Monitoring the inventory of items for sale by the practice and restocking these, as needed.
Overseeing the sale of items stocked by the practice
Providing general nursing care
Examining animals and checking vitals in preparation for the Veterinarian
Taking X-rays of animals
Administering first aid for emergencies
Administering medication and treatments
Drawing blood samples for testing
Monitoring animals under anesthesia
EDUCATION
1994,1995
EMT-BASIC, CNA, clarendon college
Certification
1993
PHLEBOTOMY, amarillo college
Certification
1993
GENERAL, white deer high school
Diploma
SKILLS
Great Customer Service
Computer Skills
Microsoft Word
Avaya phone system
Microsoft Excel
Microsoft Windows
Schedule Vu
Outlook
REFERANCES
Kelly Shelton
Amarillo, Texas
Friend
Summer Meister
Amarillo, Texas
Friend
Misty Spear
Pampa, Texas
Friend/Co-Worker
Kim Martin
Amarillo, Texas
Friend/Supervisor
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