Some College (No Degree):

Eastfield Community College,

North

** ****** ***** *********

Some College (No Degree):

Central Texas College

Killeen, TX

ad2bux@r.postjobfree.com

469-***-****

Forney, TX 75126

Skills

• Proficient in

Microsoft Office Suite and first

level PC troubleshooting

•

High level of organizational and

multi-tasking skills

•

Very fast learner, able to retain

new information and training

quickly

•

Able to work independently or

under supervision

•

Exceptional communication and

people skills

•

Able to complete tasks quickly,

as well as change directions as

needed to benefit the team

•

Education And Training

I am an organized, customer service centric professional with a wide variety of skills. I am looking for a company that I can grow with while bringing my excellent work ethic and diverse skillset.

Carriage Services - Client Support Coordinator

02/2019 - Current

Express Litigation - Director Of Process

08/2016 - 02/2019

Whitman Eye Center - Ophthalmic Assistant

11/2014 - 08/2016

Whitman Eye Center - Patient Services Representative 01/2013 - 11/2014

Vanessa Harris

Summary

Experience

Communicating directly with families of recently passed for all guidance with all matters related to preparing for the final disposition of their loved one.

•

Preparing all contractual and regulated documents required for completion of services.

•

• Daily reports for continuous updates for internal and external entities.

• Handled customer complaints promptly and effectively. Researched, identified and responded to client inquiries expeditiously, providing reactive and proactive customer support.

•

• Service, Express Litigation services

Coordinate with process servers across the US to have legal documents served per Texas rules of civil procedure

•

• Organize all incoming email and calls to assign data entry work to employees

• Company liaison for High profile clients liaison

• Accounts payable and receivable

Completing exams of patients for a variety of exams including cataract, glaucoma, general and laser vision correction

•

Work directly with doctors to communicate with patients and complete chart notes

•

• Complete requests for prescription refills for patients

• Provide full medical workup

Answer patient calls and inquiries regarding appointments, insurance and other general matters

•

Responsible for text and email messaging system for appointment reminders and training of staff for system

•

Customer Service & Quality Assurance Manager

11/2006 - 11/2012

• The Veracity group

• Managed 9 QA Reps for call center of 75 sales reps

• Managed 40 person customer service department

• Various reporting of compliance results

• Create and institute training and compliance guidelines

• Interact with client liaisons regarding contractual compliance agreements

Contact this candidate