Ryan C. Cole, CRP, GMS, CSM 703-***-****

Reston, VA ad2beb@r.postjobfree.com

Linkedin - Ryan Cole

Senior Relocation Consultant - Exceptional Customer Focus

Government & Corporate Relocation / Domestic & International Relocation Policy

Relocation Budget Management / Homesale Programs / Temporary & Permanent Housing

Household Goods Transportation / Vendor Management

Sage ACT!, Orion Mobility, Ineo MoveTrak, TMSS, MS Office Suite, Edge/Chrome/Firefox; 10-key/60 wpm

Career History

ARC Relocation; Fairfax, VA 2012 - 2023

Senior Relocation Consultant (2014 – 2023)

oSingle point of contact for relocating employees for all aspects of government and corporate relocation programs:

formalized (BVO/GBO) and non-formalized homesale programs

transportation of household goods (HHE/HHG, UAB, POV, SIT, NTS)

temporary housing support

securing permanent housing in the new location (renters and buyers)

oCounseled and audited internal and external relocation costs/expenses, processed reimbursements, and managed budgets for corporate budget driven clients/policies and government per diems per the FTR and GSA rates

oCoordinated with internal and external contacts, meeting or exceeding quality service expectations

oIncreased efficiencies and created enhanced experience for internal and external customers by proactively reviewing, updating and recommending improvements to client policies and internal processes

oAdvised relocating employees on Federal Travel Regulations and relocation policies for CONUS/OCONUS relocations

oProvided budget estimates to corporate and government clients for anticipated services and benefits extensions

oSuccessfully mitigated client stress inherent with the relocation process

oCreated and managed vendor and client profiles

oMeticulously maintained multiple client databases, demonstrating strong attention to detail

oCaptured leads by upselling services to contract and non-contract clients (corporate and government)

Relocation Assistant (2012 – 2014)

oSuccessfully marketed services to non-contract clients

oResponsible for file maintenance, supporting counselors (i.e. sending/following up on referral agreements, referral fees, updating transferees with necessary information/documents)

oSupported Director of Operations with various initiatives

oBackup for duties of office manager

oAssisted with accounts receivable and accounts payable

oManaged aspects of vendor network, including quality control

oTrained and mentored new hires

Certifications & Education

CRP – Certified Relocation Professional (passed on 1st attempt)

GMS – Global Mobility Specialist (passed on 1st attempt)

CSM – Certified Scrum Master (passed on 1st attempt)

Coastal Carolina University – Resort/Tourism Management

Northern Virginia Community College

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