ERIC N. WARNER

**** **** *** *****

Louisville, KY 40214

Wireless: 502-***-****

E-Mail: ad2baw@r.postjobfree.com

CAREER OBJECTIVE

A Career or Supervisory Level Position as an Electronic/Computer Technician, Network Administrator, Microsoft Exchange Server 2000 Administrator, AIX/UNIX System Administrator, Hardware/Software Technical Support, or related field with an opportunity for advancement.

CAREER SUMMARY

Over Twenty-Five Years Repair and Installation of Hardware and Software, Personal Computers, Apple Computers, and peripherals.

Experienced with Novell Netware 6.x, and lower, Microsoft, Ethernet, Token Ring, and Lantastic Networks.

Experienced with MSDOS/PCDOS Versions 6.22 and older, OS/2 Versions 3.0 and older, Windows 3.11 and older, Windows XP/2000, Windows 95, Windows 98, Windows NT, Windows ME, Windows 10, Lotus Notes, Basic, AS/400, TRSDOS, XENIX, AIX, UNIX, and some MAC OS.

Experienced with the System Administration of the Novell, NT, 2000/2003/2008/2012/2016 Server, and AIX Environments, including batch files and AIX scripting.

Experienced in AIX LPAR environment. Shutdown, Bring Back Up, Cabling, minor configuration changes.

Experienced with the Microsoft Office Suite Products (Word, Excel, Access, Outlook, and PowerPoint) and some experience with Corel Office Suite (WordPerfect, some Quattro Pro, Presentations, and Paradox).

Experienced in use of all types of Volt/Amp/Capacitance/Ohms Meters, Oscilloscopes, Soldering Tools, and other electronic related test instruments and devices, ghost, and other imaging programs, and many diagnostic programs.

Experienced with Arcserve, Backup Exec, and Tivoli Storage Manager Backup Software.

A+ Certified, Network+ Certified, Server+ Certified. I was Dell Certified for Ford Motor Company.

Commercial Driver License, Class B, with Passenger Endorsement, no restrictions, Twenty Years’ Experience

Experienced with TCP/IP, DNS, DHCP, SMTP, POP3, FTP, SFTP, Cisco Routers, Network Switches, some experience with firewalls.

Microsoft Exchange Administration and some Lotus Notes and Novell Groupwise Administration Experience.

Experienced with VMWare and Cisco UCS Configurations.

Designed and continue to Maintain Beechland Baptist Church network, Windows 2008 Server, WIFI, and phone/security systems.

PROFESSIONAL EXPERIENCE

NuLease Medical Solutions

IT Generalist June 2021 to April 2023

Network Administration for locations in Louisville and Campbellsville.

Setup and configure Telephone systems using Intermedia and AT&T Office@hand.

Setup and maintain Atlas Security System for Door Access Alarm System and maintain the Camera Security system.

Maintain Office 365 licenses for Entire Corporation as well as their Azure Active Directory.

Desktop Support for MAC and Windows Environment

Maintain printers and all components connected to network, including Cisco switches, Sonic Wall Firewalls, etc.

Miller Transportation

Motorcoach Dispatch/Coach/School Bus Operator February 2006 to Present

Drive Motor Coach and School Bus on various trips as requested by company.

In March 2019 started as Motorcoach Dispatcher.

In December 2019 decided to get back into IT work and drive part-time.

March 2020, due to COVID19, started doing the Memphis to Louisville/Louisville to Memphis HoosierRide (Greyhound Scheduled Run) Ended this run in June 2021 to go back to work full-time in IT. Full-Time since Laid off from NuLease..

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Humana, Inc.

Network Operations Engineer II June 2008 to March 2019

Monitor Humana network using BSM, Stealthwatch, HP Openview, Sitescope, Orion, Netflow Analyzer, and HP Network Node Manager.

Perform AIX and Linux upgrades to latest OS versions, service packs, or technology levels.

Work in AIX LPAR environment with shutting down, bringing up, and minor configuration.

Install Operating Systems and various applications on servers, Windows 2003-Windows 2008 Server, Windows Server 2012, Windows Server 2016, VMWare, SQL Clients, etc.

Work with EMC San Systems in various capacities.

Receive calls from company helpdesk; server owners, application specialists, troubleshoot problem cause, either repair problem by going to server or remotely. Problems could be hardware or software using Windows Server 2000, 2003, 2008, 2012, or 2016.

Diagnose and repair Network issues for a Novell/Windows Networking Environment.

Perform and troubleshoot scripts that run on Cisco switches and routers.

Position started out as Contract in January 2008 working for TIG (Contracting to Humana), hired June 2008

Perform Web Turns to Web and Application Servers to update many of the company’s web-based applications.

Retired from Humana March 2019

Daymar College

Instructor (Part-Time) April 2010 to April 2014

April 2007 to September 2007

Plan and Instruct Computer Classes in A+, Net+, Server+, Security, and several Windows Certification.

Adecco Technical (Contracted to Dupont Elastomers)

IT Specialist November 2006 to May 2008

Receive calls from company users; troubleshoot problem cause, either repair problem by going to person's desk or remotely. Problems could be hardware or software using Windows XP or Windows 2000.

Setup and Install patches and updates to various servers on network.

Maintain and Administer Microsoft Windows 2003 Servers and their backups.

Diagnose and repair Network issues for a Windows Networking Environment.

Prepare the Plant Networking Systems and PCs for Shutdown.

Fetter Printing Company

Computer Analyst November 2005 to December 2006

August 1997 to February 2001

Receive calls from company users, troubleshoot problem cause, either repair problem or refer to hardware repair vendor.

Maintain and Configure 10BaseT/100BaseT/Gigabit Ethernet Local Area Network.

Maintain and Configure IBM RISC/6000 System on AIX v4.3.3.

Receive Calls and assist corporate personnel with problems with Windows XP, Windows 95/98, Windows NT, Windows 3.1, Microsoft Office, and Corel Office Professional.

System Administrator for Novell 6.2 Server, Windows 2003 Server, and IBM RS/6000 AIX 4.3.3.

Backup Administrator for Arcserve and Tivoli Storage Manager.

Configure Cisco and Install Routing Equipment and Network Switches.

Configured and Purchased Computers, Servers, Networking Equipment, and Peripherals from vendors.

Contracted in From November 2005 to December 2006 to help with same job duties with additional Direct Mail Processing. Still contracting to them part-time as needed during evening hours to assist in any way necessary.

Jefferson County Public Schools

Instructor January 2002 to September 2008

Plan and Instruct Computer Classes in Computer Repair and A+ Certification.

Kforce (Contracted to Kindred Healthcare)

IS Implementation Specialist March 2006 to September 2006

Receive calls from technicians in the field doing installations of computers and Cisco Switches at various sites, troubleshoot problem cause, either repair problem, assist technician through repair, or refer to hardware repair vendor.

Configured Computers to go out into the field as well as installed computers and Cisco networking equipment as needed by the company.

Basic Windows Server Administration such as add computers into domain and password resets.

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Qquest Corporation (Contracted to Ford Motor Company at the Louisville Assembly Plant)

Technical Support January 2005 to September 2005

Receive calls from company users; troubleshoot problem cause, either repair problem by going to person’s desk or remotely. Problems could be hardware or software using Windows XP, Windows 2000, or Windows 98.

Setup and Install PC’s and basic Network Administration on a Microsoft Network.

Diagnose and repair Network issues for a Windows Networking Environment.

Setup and Install PC’s and basic Network Administration on a Microsoft Network.

Diagnose and repair Network issues for a Windows Networking Environment.

Last Five weeks of this assignment worked in Buffalo, New York at the Ford Buffalo Stamping Plant working on Rhapsody (EZSpooler), Unix System, SDS, and many Network Administration Functions.

Kentucky Housing Corporation

Network Support Specialist II September 2003 to August 2004

Receive calls from company users; troubleshoot problem cause, either repair problem by going to person’s desk or remotely. Problems could be hardware or software using Windows 2000 Operating System.

Setup and Install PC’s and basic Network Administration on a Novell/Microsoft Network.

Diagnose and repair Network issues for a Novell/Windows Networking Environment.

Contact Vendors about pricing and purchase computer related equipment.

Adecco Technical (Contracted to United Parcel Service Supply Chain Management)

Help Desk Analyst October 2002 to September 2003

Receive calls from company users, troubleshoot problem cause, either repair problem or refer to hardware repair vendor. Resolve issues from anything from Network Problems to AS/400 Issues. Also do the monitoring checks on AS/400, SNAServer, Network, LAN, and WAN, UNIX Servers, Citrix, and many other systems.

Clark Memorial Hospital

Senior Help Desk Analyst April 2001 to September 2002

Receive calls from company users, assist corporate personnel troubleshoot problem cause, with problems with Windows 2000, Windows 95/98, Windows NT, Windows 3.1, Microsoft Office Professional, other software packages, hardware, either repair problem or refer to hardware repair vendor. Help Desk Team Leader functions, but never given the title.

Setup and Install PC’s and basic Network Administration on a Microsoft Network.

Microsoft Exchange 2000 Administrator

Louisville Technical Institute

Computer Instructor January 2000 to June 2001

Plan and Instruct Computer Classes in Computer Repair and A+ Certification.

Rally’s Hamburgers Corporate Headquarters

Help Desk Analyst April 1996 to August 1997

Receive calls from company stores, troubleshoot problem cause, either repair problem or refer to hardware repair vendor.

Work with a team of other Help Desk Analysts and Programmers to resolve troublesome problems in the field.

Setup, Maintain, and Configure Lantastic Ethernet Local Area Network for new and existing stores.

Travel to site to install or troubleshoot and resolve problems with Network, hardware, software, and etcetera.

Receive Calls and assist corporate personnel with problems with Windows 95, Windows 3.1, Microsoft Office 95 and Microsoft Office 4.3, Word 7.0 and Excel 7.0.

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Providian Corporation (formally known as Capital Holding Corporation, a Fortune 500 Company)

PC Maintenance Technician November 1994 to December 1995

Repaired and Installed IBM Personal System 2, IBM Valuepoint, Compaq, Futura, Gateway 2000, and various brands of laptop computers, software, and other peripherals, troubleshooting many problems over the phone..

Setup and Configured Personal Computers and laptops to work in the LAN Environment.

Ordered Parts and Maintained an inventory to best service customer needs and keep costs down.

Provided Consultation on purchase of Hardware and Software to End Users.

PNCBANK, Kentucky (formally known as Citizens Fidelity Bank)

Electronic Technician June 1990 to November 1994

Serviced all Kentucky and Indiana Branches for entire time of employment, troubleshooting many problems over the phone.

On-Site and In-Shop Repair and Installation of IBM PC/AT/Personal System 2, IBM Valuepoint, Compaq, and IBM Compatible Computers, IBM, Hewlett Packard, Epson, and Okidata Printers.

Installation and Repair of phones and terminals.

Repaired and Installed Token Ring Networks, IBM Teller Machines, NCR 279 Teller Machines, IBM, IDEA, and Telex Terminals, facsimiles, calculators, money counters, time and vault Clocks, and some video cassette recorders and copiers.

Involved with a “Quality Circle” group to help improve efficiency within the department until group was dissolved due to departmental restructuring.

Installed and Repaired many problems with the Branch Teller and Loan Software and IBM 4702 and IBM 3274 Controllers.

Great Lakes Dealer Services, Incorporated (Dealer of warranty programs and software/hardware packages for car financing. Client base extended to car dealerships in regional area of Southern Indiana, Ohio, Kentucky and Tennessee --e.g. Neil Huffman Network, Montgomery Chevrolet, Bill Collins Network).

Senior Electronic Technician September 1988 to June 1990

On-Site and In-Shop Repair and Installation of IBM Compatible Computers, Brother Printers, and other Peripherals.

Setup and Installed Lantastic Networks and some Novell Networks.

Attended Class to Become Certified Brother Printer Technician.

Programmed some in Turbo Pascal Versions 3.0, 4.0, and 5.0.

D.R. Rice Broadcasting, Incorporated (WMPI Radio)

Engineer/Disc Jockey October 1987 to June 1990

Position began as Personal Interest while employed by Tandy Corporation as an Engineer in which I was responsible for repair and maintenance of transmitters, audio mixing console, microphones, microphone cords, stereo jacks, electric outlets, receiver units, and some industrial wiring.

Substituted as Disc Jockey, running the soundboard as on air personality.

Tandy Corporation (Radio Shack Division)

Computer Field Service Technician November 1985 to November 1987

Responsibilities basically the same all three locations worked which were: Fort Worth, Texas from November 1985 to September 1986, Cincinnati, Ohio from September 1986 to October 1987, and Louisville, Kentucky from October 1987 to November 1987, part of which was Field Service work, which required frequent travel to surrounding businesses.

Repaired to Component Level all Tandy and Radio Shack Computers, including several IBM compatible systems Tandy utilized, Computer Peripherals such as modems and printers, Floppy and Hard Disk Drive Alignments and repairs.

While Located in Cincinnati, I assisted the Louisville Office as backup when too many units were in the office for the staff to repair quickly and efficiently.

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EDUCATION

Associate in Applied Science Degree In Electronic Technology January 1985

National Education Center, The Kentucky College Of Technology Campus, Louisville, Kentucky

Diploma June 1982

Pleasure Ridge Park High School, Louisville, Kentucky

CONTINUING EDUCATION

Microsoft Exchange Server 2000 Administration Class while employed at Clark Memorial Hospital

Windows Registry Class by CompuMaster while employed at Fetter Printing Company (2 Day Training on Registries of Windows 2000, Windows NT 4.0, Windows 98, and Windows 95)

AIX Training for System Administration (3 Classes) was taken at various IBM Classroom sites while employed at Fetter Printing Company.

ADSM/TSM Backup Software Training was taken at IBM Classroom while employed at Fetter Printing Company.

IBM RS/6000 Hardware Maintenance Class was taken at an IBM Classroom in Atlanta, Georgia while employed at Fetter Printing Company.

Project Management, Individual Development, Diversity Awareness, Achieving Extraordinary Customer Service, Performance Management, Lotus Notes Basic & Technical User Classes were all taken while employed with Providian..

Certified Brother Technician was taken at a Brother Printer School in Memphis, Tennessee, while I was employed with Great Lakes Dealer Services, Incorporated.

SPECIAL ACHIEVEMENTS

CompTia Server+ Certification May 2007

CompTia Network+ Certification May 2007

CompTia A+ Certification September 2000

DISTINGUISHED CADET AWARD May 1979

(Highest Award Presented to Cadet in Junior Naval Reserve Officer Training Corp)

APTITUDE AWARD May 1979

(Given for Leadership Abilities in Junior Naval Reserve Officer Training Corp)

ADDITIONAL

Beechland Baptist Church Audio Visual Aids Committee October 1976 to May 2007

Beechland Baptist Church Audio Visual Aids Committee Chairman/Coordinator October 1997 to May 2007

Beechland Baptist Church Deacon October 1988 to Present

Beechland Baptist Church Recreation Committee Chairman March 2002 to September 2003

Beechland Baptist Church House and Grounds Committee December 2001 to September 2003

Beechland Baptist Church Chairman of Deacons October 1994 to September 1995

Beechland Baptist Church Bus Committee October 1984 to September 1999

Beechland Baptist Church Bus Committee Chairman October 1992 to September 1999

Beechland Baptist Church Five Year Old Sunday School Teacher July 1992 to June 1993

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