Customer Service Team Members

CA

CARLOS ALFREDO

ANDRADE-CANTILLO

ad2arj@r.postjobfree.com • 956-***-****

OBJECTIVE

EXPERIENCE

Energetic person with 1 year of experience in leading team members with diverse backgrounds. I enjoy every day challenges where I am able to leverage my creativity and communication skills.

COMMERCIAL CLEANER • FINISHING TOUCH • JUNE 2023- AUG 2023

-Dusting, cleaning, and polishing furniture, fixtures, and fittings

-Applying necessary chemicals and solvents to surfaces in order to easily

and effectively remove stain and dirt

-Complying with all safety policies and procedures that are related to

carrying out cleaning tasks

-Carrying out cleaning duties with the aid of necessary equipment

-Taking and handling special requests for clients or customers as

required appropriately

-Carrying out seasonal activities, including snow removal leaves raking,

and fixing Christmas lights, placing the Christmas tree, and so on

-Executing general labor activities for special projects such as painting,

furniture movement, and other assignments as required

-Carefully handling and operating all cleaning machinery

-Ensuring the efficient operation of building freight elevators while also

complying and adhering strictly to weight regulations

-Identifying and reporting all safety equipment maintenance issues to the

supervisor or management.

TEAM LEADER • WHATABURGER • FEB 2023 - APRIL 2023

-Lead a team of employees to ensure that all customer orders are prepared and served quickly, accurately, and with the highest quality standards

-Train new hires on proper food preparation techniques, safety protocols, and customer service expectations

-Monitor employee performance and provide feedback and coaching as needed

-Ensure compliance with company policies and procedures, including health and safety regulations

-Maintain cleanliness and organization in the restaurant

-Assist in scheduling staff shifts and managing labor costs

-Handle customer complaints and inquiries in a professional manner

-Manage inventory levels and order supplies as needed

-Track sales data and analyze trends to identify opportunities for improvement

-Develop promotional strategies to increase customer traffic and revenue

-Participate in weekly meetings with management to discuss operational issues and goals

SKILLS

EDUCATION

Leadership

Organizational

Team Work

Communication

Mentoring

MARTIN HIGH SCHOOL •LAREDO, TX • FEB 2022 – OCT 2023

GPA 95.1

Awarded Perfect Attendance

A member of National Honor Society

Cadet in JROTC and member of Honor Guard, Color Guard, Raider

LEADERSHIP EXPERIENCE

Demonstrated leadership by making improvements to work processes and helping to train and mentor others. Improved operations by working with team members and customers to find workable solutions. Collaborated with others to discuss new training opportunities.

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