KEYONA GLENN

ad2af0@r.postjobfree.com

ad2af0@r.postjobfree.com

1-614-***-****

SUMMARY OF QUALIFICATIONS

Executive Administrative Professional with a Secret Security Clearance offering twelve years of experience in the United States Army seeking a career with an organization that allows room for professional growth. Accomplished top results in a fast paced, challenging work environment. Possess a comprehensive background in administration, clerical, human resources, and office management. Career is supported by Diverse Military Schooling and Civilian Education and Training.

Leadership / Mentorship

Risk Management

Training / Development

Strategic Planning

Office Management

Financial Planning

Course Administration

Public Speaking/

Briefing/Commentator

Finance

Microsoft Office Suite

Public Speaking

Human Resources

Education Specialist/Research

and Development

Customer Relations

Administrative / Clerical

Conflict Resolution

Microsoft Office Software

Photography/Electronic

Digitalography

PROFESSIONAL EXPERIENCE

CX Loyalty (Chase Bank Travel Center) July 2023- August 2023

Customer Service Center

Process and refund Escalated Travel Claims to clients

Book and Schedule/ Coordinate Travel Business Correspondence

Purchase and Bill Cooperate Business and Leisure Travel Packages

Refund and purchase Travel reservations for Hotel/Car/ Flight/ Cruise/ Medical Travel

Loomis, Columbus Ohio June 2022-January 2023

Cash Management Teller

Deposit Monetary Values into Bank Institutions

Process Deposit Slips and Checks into account for Banks and Private Clients

Validate Bank Orders and verify accounts of the Bank Institutions

Vault Manager

Prepare Spring Tickets and Service Order with Withdrawal Amount that the Banks Request

Open and close the Money Vault

Ensure Every Bank Institutions Accounts Balances at the beginning and closing of each day

Ensure at all bank vaults are secured and accounted for at the end of each day

Prepare Federal Reserve Shipment Orders/ Transactions of the Bank Institutions

Coin Vault Teller

Prepare Coin Orders for Various Bank Institutions

Balance and Audit the various bags, boxes and rolled coins at the beginning and end of each day

UNITED STATES ARMY, Various June 2013-May 2013

Course Administrator

Currently serving as a Course Administrator developing instructional material, coordinating educational content, and incorporating current technology in specialized fields that provide guidelines to educators and instructors for developing curricula and briefing up to 80 participants.

Research, evaluate, and prepare recommendations on curricula, instructional methods, and materials for school systems

Conduct or participate in workshops, committees, and conferences designed to promote the intellectual, social, and physical welfare of students

Advise more than 50 students on the proper use of materials and equipment and the implementation of school programs and procedures

Recommend, order, or authorize use of instructional materials, supplies, equipment, and visual aids designed to meet student educational needs and class standards

Interpret and enforce class education rules and regulations of the schoolhouse

Human Resource Clerk

Performed activities in the human resource area such as screening and recruiting for the United States Army, transporting classified documents to other departments, processed paperwork for over 350 incoming personnel and maintained up to date records.

Addressed up to 900 soldiers’ paperwork issues and helped resolve any discrepancies

Prepared and reviewed the necessary employment termination paperwork to ensure accurate completion

Conducted reference or background checks on all security clearance applications

Coordinated with management to develop and implement standard operating procedures to successfully cross-train all soldiers on various jobs within the department

Processed incoming personnel and manning report paperwork on open and closed positions within the department

Informed over 10 personnel of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities within the brigade

Interpreted and explained human resources policies, procedures, standards, and regulations to soldiers with questions or concerns

Customer Service Secretary

Answered inquiries and provided information to the customers, visitors, and other interested parties regarding activities conducted on base, the location offices, and employees within the organization.

Operated telephones to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments

Greeted persons entering establishment and determined nature and purpose of visit

Transmitted information or documents to customers, using computer, mail, or facsimile machines

Successfully resolved any complaints from customers and secured a resolution

Performed administrative support tasks, such as proofreading, transcribing handwritten information, or operated computers to work with pay records, invoices, balance sheets, or other documents

Processed and prepared memos, correspondence, travel vouchers, or other documents

Postal Clerk

Performed combinations of tasks in the mail room office, such as received letters and parcels; mailed postal cards, and stamped envelopes; placed mail in pigeon holes of mail racks or in bags; and examined mail for correct postage stateside and in support of Operation Iraqi Freedom.

Obtained signatures from recipients of registered or special delivery mail

Registered, certified, and insured letters and parcels

Checked mail in order to ensure correct postage and that packages and letters are in proper condition for mailing

Completed forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail

Loaded vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods

Delivered messages and items, such as newspapers, documents, and packages, between establishment departments, and to other establishment

EDUCATION / TRAINING

Herzing University, Bachelor of Science in Accounting Graduated August 2021

Central Texas College, Personal Finance Course

American Banker’s Association- Various Certificates

Defense Finance and Accounting Services- Accounting Certifications

University of Maryland College, English, Accounting General Education Courses

Human Resource Certificate, Pending 2025

Primary Leadership Development Course, 2003

Minneapolis Community Technical College: Payroll Course, Income Tax Course, Excel, QuickBooks & Accounting Classes

Culinary Arts Course, Serve Safe Course

College Of Southern Nevada, Accounting and Bookkeeping Course, Travel Software and Development Course

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