OBELLE MILIEN PLUVIOSE

786-***-**** ad2aak@r.postjobfree.com

Location : Aubrey, TX

Professional Summary

With over 10 years of diverse experience spanning office administration, leadership, and customer service, I bring a versatile skill set tailored for success in project management and Scrum roles. My expertise extends to both office management and clinical settings, making me a well-rounded professional capable of excelling in various project environments. I have honed my project management skills, particularly in Agile methodologies such as Scrum, dedicating over 5 years to optimizing processes and ensuring successful project deliveries. This experience, coupled with a background in healthcare administration, enhances my ability to provide strategic, compassionate, and effective support to project teams and stakeholders alike. Skills & Tools

Technical Troubleshooting & Issue Resolution Multitasking Abilities Multilingual Conflict Resolution & Problem Solving Remote Support Tools (e.g., TeamViewer, Zoom) Continuous Learning & Adaptation Time Management

& Prioritization Documentation & Knowledge Base Management Evidence based Resource Requirements & Management Analytical and Critical Thinking Team Leadership & Cross-Functional Team Collaboration Able to manage constantly evolving environment Organized and focused nature Superb people-interaction skills Excellent Oral and Written Communication Skills Milestone Development & Deliverables Jira Trello Atlassian suite Confluence Microsoft 365 (Microsoft Project, Word, Excel, PowerPoint, Access) Professional Experience

November 2023 - Current

(DFPS)Texas Department of Family And Protective Services, Denton, TX - Scrum Master/ Project Coordinator.

● Led cross-functional teams in the implementation of Agile methodologies, ensuring timely and successful project deliveries.

● Coordinate project activities, including planning, execution, and monitoring, to meet DFPS objectives and stakeholder expectations.

● Facilitate daily stand-ups, sprint planning, and retrospective meetings to foster effective communication and collaboration among team members.

● Manage project timelines, budgets, and resources, ensuring alignment with organizational goals and client requirements.

● Utilize Scrum framework to enhance team productivity and adaptability, resulting in a 20% improvement in project delivery efficiency.

● Collaborate with product owners and stakeholders to define project scope, priorities, and acceptance criteria.

● Implements risk management strategies, identifying and mitigating potential project risks to ensure successful project outcomes.

● Maintains comprehensive project documentation, including user stories, sprint backlogs, and release plans.

MARCH 2018 - CURRENT

SaveSouls Inc, Remote - Scrum Master

● Serves two teams to produce valuable software .

● Facilitate Agile ceremonies such as daily stand-ups, sprint planning, reviews, and retrospectives for a team of healthcare professionals.

● Coaches and mentors team members on Agile principles and Scrum framework to improve team performance and service delivery efficiency.

● Support a team of software developers and healthcare professionals in delivering an online directory and telehealth platform for mental health services using Scrum framework.

● Tracks project risks and dependencies to ensure successful delivery.

● Serves as mediator between product and the team during deployment.

● Uses Jira and Confluence to manage sprint boards, burndown charts, and project documentation. JANUARY 2022 - November 2023

Psymed Solutions, Fort Worth - Project Coordinator

● Answering high Influx of phone calls

● Scheduling follow up patients and new patient for appointments

● Verifying patients Insurance benefits and eligibility

● Coordinate and manage the day-to-day administrative functions of the office.

● Greet and assist patients, and respond to inquiries promptly and professionally.

● Maintain office supplies inventory, anticipate needs, and reorder supplies as necessary to ensure seamless office operations.

● Schedule and coordinate meetings, conferences, and appointments for senior staff members.

● Prepare and distribute meeting agendas, minutes, and reports.

● Manage incoming and outgoing correspondence, including emails, faxes, and mail.

● Organize and maintain paper and electronic files and records for easy retrieval MARCH 2019 - AUGUST 2021

John Peter Smith Hospital, Fort Worth - Certified Behavioral Health Preceptor

● Train orienteers learn how to properly navigate through our unit system

● Helped new employees reach goals and increase independenceWorked new employees to ensure comprehensive success

● Evaluate Orienteers learning process

JANUARY 2018 - AUGUST 2021

John Peter Smith Hospital, Fort Worth - Team Lead Behavioral Health Technician

● Serves as Lead Technician on the floor by assigning positions to colleagues, also helping the unit run smoothly

● Led patients in individual, family, group and marital therapy sessions

● Tracked client movement on and off unit by documenting times and destinations of clients

● Developed and deepened relationships with fellow staff members to enhance team collaboration

● Documented behavioral incidents thoroughly to keep accurate records

● Monitored patient behaviors and activities and chart every 15 minutes

● Effectively managed daily charting for each patient

● Maintained all client and employee areas in good working order and with adequate supplies

● Quickly responded to crisis situations when severe mental health and behavioral issues arose

NOVEMBER 2014 - JULY 20217

Laroche Law firm, miami - Paralegal, Attorneys Assistant

● Wrote agendas and notes and sent out automatic notifications for upcoming meetings

● Delivered an exceptional level of service to each customer by listening to concerns and answering questions

● Wrote scopes, requirements

● Prepared routine legal correspondence and memoranda for attorney partners

● Effectively controlled the release of proprietary and confidential information for general client lists

● Inputted information from customer calls and onsite service visits into the company's system using Excel/workforce and more

● Provided onsite training

● Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings

● Prepared departmental contracts for attorney approval Education

2023

Western Governors University - Salt Lake City, UT Bachelor of Science: Business Administration And Management 2017

Azure University - Miami, FL Associate of Science: Nursing Certifications

● Certified Scrum Master (CSM)

● Basic Life Support (BLS)

● Mental Health First Aid (MHFA)

Languages

● English ( Fluent)

● French ( Fluent)

● Spanish ( intermediate)

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