Parmender Singh
*** **** ****** ****** ****** Pennsylvania 19312 610-***-**** ad2a2y@r.postjobfree.com www.linkedin.com/in/parsingh1977
SUMMARY
Experienced professional with 2 decades of diverse experience across Banking, Analytics, Process Management and Operations. Currently pursuing an MBA from the University of Delaware with a Major in Business Analytics. Passionate about consumer businesses that leverage data and insights to serve their customers. I am actively looking for a role in the Business Analytics field.
MBA COURSES
Fundamentals of Analytics, Data Mining for Business Analytics, Database Design and Implementation Operations Management, Financial Reporting, Financial Management, Marketing Management
TECHNICAL SKILLS
SQL, Python, Business Objects, MS Access, MS Excel, Lucid, and Visio
Trained in Green-Belt Methodology
Lean proficient and successfully implemented the tools and techniques in a business project.
WORK EXPERIENCE
Assistant General Manager State Bank of India, India 2011– 2022
State Bank of India is the largest bank in India with headquarters in Mumbai, India. I was recruited in their highly selective (0.1% acceptance rate) general management rotation program and served across various functions
Gained a comprehensive understanding of banking through rotations across Credit, Sales, Finance, and Operations
Led the highest-producing consumer loan sales across India during 2019
Developed a new process for auditing, significantly reducing the processing time of loans from a month to 7 days
Led territory staff during COVID-19, developed and implemented new processes that delivered adequate customer service levels while balancing employee safety
Proactively identified early warning signals of stress in the loan book and achieved 100% NPA-free loan portfolio
Faculty and Content Developer TIME, India 2009–2011
TIME is a leading Ed-Tech company in India conducting test preparation for the GRE, GMAT, and TOEFL
Analyzed digital training landscape and recommended strategy for self-paced learning modules to complement in-person training
Developed training curriculum for Verbal Ability, including Reading Comprehension and Vocabulary
Collaborated with other content developers to continuously improve content and delivery strategy
Business Analyst GENPACT, India 2003–2009
Genpact is a leading business process outsourcing company spun off from GE
Leverage analytics to effect process improvement in logistics and supply chain outsourcing
Developed and Automated performance scorecard for Merck resulting in real-time operational metric tracking
Created training program including standard operating procedure (SOP) for lean process capability development
Created dashboards for the stakeholders on a daily, and weekly basis and Ad hoc reports as requested
Managed a team of 8 associates. Improved Accuracy from 4.05 sigma (540 DPMO) to 4.20 sigma (345 DPMO), while maintaining productivity through coaching and performance management
EDUCATION
MBA, Analytics
University of Delaware, USA
Expected graduation May 2024
Bachelor of Arts
Hotel Management
English Literature, New Delhi, India
IHMCT&AN, Hyderabad, India
2001
1999
AWARDS
2nd Runner-up Carol A Ammon Case Competition (2023) – UDEL’s internal competition on How to scale up for an athleisure start-up