Customer Service Night Auditor

Career Summary

Ambitious, competent and reliable administrative professional with diverse knowledge of accounting and financial operating procedures, exceptional customer service skills, and in-depth experience with Excel and other core applications. After gaining experience in a variety of administrative offices, I am committed to expanding on that experience and developing a long-term career within an innovative company.

Core Competencies

oAdministrative Experience

oMS Office Proficiency

oCustomer Service

oFinancial/Accounting Procedures

oAccounting Software

oTrilingual (English, French, Arabic)

oFiling & Organizing

oMarketing/Creating Flyers/Newsletters

oEvent Planning & Fundraising

oNetworking Abilities

Education/Certificates

Berkeley College, Woodland Park, NJ

Bachelor of Science Administration; Concentration in Management March 2011

oPresident’s List (one semester), Dean’s List (two semesters)

Associate of Applied Science in Information Systems Management June 2009

oDean’s List

Certificates: MS Excel, Networking, & Accounting

Technical Competencies

Microsoft Suite Peachtree QuickBooks MAC Applications Publisher Web Design Windows OS (7, 8 & 10)

Professional Experience

Night Auditor/Front Desk Clerk 04/2016 – 05/2020

Hampton Inn Portsmouth Central Portsmouth, NH

oManaged customer check-ins/check outs while providing exceptional customer service to guests

oIndependently performed audit and accounting tasks to complete nightly closing process

oAssisted with preparing breakfast buffet

Night Auditor 11/2016 – 08/2017

Residence Inn Waterfront Portsmouth, NH

oMonitored lobby and performed all check-in/out procedures

oMaintained internal database (Fosse) & various spreadsheets

Night Auditor 10/2015 – 11/2016

Microtel Inn & Suites Dover, NH

oMaintained lobby and performed closing process; counting cash drawer/safe

Volunteer Work

Administrative/Clerical, Johns Hopkins Bayview Medical Center Baltimore, MD

oPerformed clerical duties; created and assembled admission folders; filed/organized binders and policies

oWorked on claims as well as processing insurance details

Secretary, St. George Maronite Catholic Church Dover, NH

oMaintained accurate electronic records, wrote newsletters, updated social media, and created flyers for events

Historian for Student Government Association (SGA), Berkeley College Woodland Park, NJ

oCoordinated events, maintained accurate records, and created flyers

Event Planner for Resident Hall Association (RHA), Berkeley College Woodland Park, NJ

oAssisted in community fundraising events, including the Aids Walk in New York, blood drives and food drives

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