Diana Craven

281-***-****

ad28z4@r.postjobfree.com

QUALIFICATIONS

Multifamily career encompassing 30+ years of onsite management experience. Expertise focused on leadership of stabilized and repositioning assets including exterior renovations and Lease up, interior value add programs, and rebranding. Strengths include team development, increasing rent growth lease over lease, resident retention, and increasing NOI and ROI. CAM certified.

B & M Management

Community Director, CAM 2020-2021

• Supervise onsite operations for 7 Square Apartments 402 unit mid-rise property in Houston Tx. with a staff of twelve.

• Oversaw all rent collections as well as late notices. Made sure all evictions notices went out in a timely manner.

• Made sure all evictions were filed within appropriate time frame.

• Completed file audits on an ongoing basis.

• Approved all maintenance and office supply orders prior to ordering.

• Approved all contractors work prior to scheduling.

• Completed weekly, monthly and annual reports. Created annual budget. Worked with budgeted parameters at all times.

• Increased occupancy 21%, maintained 96% occupancy, maintained 96% occupancy thereafter.

ZRS Management 2018-2019 Property Manager, CAM

• Supervise onsite operations for Laurelwoode Apartments 324 units in Magnolia and Sanctuary At Jacobs Reserve Apartments 384 units in Conroe

• Prepare and execute interior and exterior renovation planning including bid process, provider recommendations, and coordination of projects

• Achieved In-place Rent growth of 4.5% since acquisition in 10/2018 and 7.1% YOY

• Achieved New Lease Rent change of 13.1% YOY and overall Lease Trade Out of 7.3% YTD for 2019

• Achieved New Lease pricing at average $1,031 or $1.24/SF, prior to renovations, and in line with comp set new construction pricing, and above stabilized pricing of $1.14/SF

• Prepare weekly and monthly reporting to include capital improvement tracking, lease trade out, and routine operational and financial reporting

Capstone Property Management 2009-2018 Property Manager, CAM

• Supervised onsite operations for Pine Creek Ranch, Cypress Parc, and Hollow Tree Parc.

• Oversee all aspects for daily operations leasing, physical maintenance, advertising, leasing, pricing,

And budgeting.

• Maintained stabilized occupancies between 93-96% occupancy.

• Prepare various weekly, monthly, quarterly, and annual reports regarding income and expense report, variance report, and budgets.

• Take necessary steps to ensure guest satisfaction or resolution. • Effectively create marketing and management programs to maintain optimum occupancy levels, income and value of property.

• Achievements include:

• Received Achievement Of Excellence Award 9 years

• Successfully positioned 2 assets for disposition

• Maintained delinquency of 1.5% or less Increased NOI by 12-18%

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Riverstone-Inland American Group 2003-2009 Property Manager, CAM

• Supervised onsite operations for Grogan’s Mill and Village Square.

• Oversee all aspects for daily operations leasing, physical maintenance, advertising, leasing, pricing, and budgeting.

• Maintained stabilized occupancies between 95-96% occupancy.

• Prepare various weekly, monthly, quarterly, and annual reports regarding income and expense report, variance report, and budgets.

• Take necessary steps to ensure guest satisfaction or resolution.

• Monitor manpower production and payroll expenses.

• Effectively create marketing and management programs to maintain optimum occupancy levels, income and value of property.

Achievements include:

Increased NOI by 10%

Reduced turnover by 15%

Personal

I have an extremely diversified work experience and history that can be brought to any employer. My work ethic is of the highest importance and I believe in taking pride in one’s work. I have excellent communicational and problems solving skills. I’m certain that I will be an invaluable asset to whomever I work for or with.

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