EDUCATION

Business Careers High School

August **01 – May 2003

Studied Business as well as the basic high school requirements. South San Antonio High School

August 2003 – May 2005

Studied basic Liberal Arts

(Receive a High School Diploma)

Palo Alto College

August 2005 – May 2006

Studied Liberal Arts as well as General Studies

San Antonio College

August 2006 – May 2008

General Studies and Psychology

VERONICA

MACAL

ROSALES

Customer Service Representative

SUMMARY

Hardworking and reliable individual

with strong ability to analyze and focus

on detailed information. Offering

proficient Verbal Communication

skills, Basic Word Processing with

Microsoft Word, expert in Data Entry

and Written Communication. Highly

organized, proactive and punctual

with team-oriented mentality.

CONTACT

210-***-****

EMAIL:

ad28y9@r.postjobfree.com

WORK EXPERIENCE

Labcorp

(Customer Service Representative)

May 2022 – December 2022

• Assisted patients with their Labcorp bills and answered questions that they had pertaining to their claims.

• Updated patient’s records and updated the coding that was provided by their physician.

• Processed card transactions.

• Followed HIPPA requirements and kept all patient information confidential.

Connexion Point

(Healthcare Communications Agent)

September 2020 – January 2022

• Assisted retirees in enrolling them telephonically into the Medicare Advantage plans that were being offered to them through their former employers.

• Discussed some of the benefits that were being offered to them under their plans.

• Explained to them the difference between an ESA PPO plan, a PPO plan, and an HMO plan.

• Made sure that customers were Medicare eligible and had their Original Medicare parts A & B

• Had an average QA score of 98%

Barbershop of 09’

(Licensed Cosmetologist/Owner)

April 2011 – April 2016

• Assisted Clients with haircuts.

• Accounted for all income throughout the day.

• Went to the bank every evening to deposit.

• Open and locked up the barbershop every day.

• Set up appointments for clients and customers.

• Made sure Barbershop met State Board Regulations Connextion Point

(Customer Service Representative)

September 2013 – December 2013

• Answered calls at the call center

• Provided accurate information

• Enrolled customers telephonically into our Medicare Advantage Plans

• Had the Highest conversion rate in my department Harvey’s Barbershop

(Licensed Cosmetologist/Manager)

October 2005 – April 2011

• Cashier

• Assisted Customers with haircuts.

• Made appointments.

• Made sure barbershop met State Board Regulations

• Closed at the end of the day

SKILLS

• Business Communication

• Business Computers Information System

• Written Communications

• Organizational Skills

• Analyzing Skills

• Proficient in Microsoft Word

• Expert in Data Entry

• Management & Leadership Skills

Contact this candidate