Laurie Kie

**** ** ****** *********

Port Saint Lucie, 34953, Florida

772-***-****

ad28wp@r.postjobfree.com

Objective: Management position where I can effectively utilize my expertise in human relations, project management, staff recruitment, and retention. In addition, I maintain a strong desire to learn in a constantly changing environment.

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Internet Director / Owner Loyalty Manager

January 2019 - present Nissan / 32901 Melbourne, FL

• 15% Close ratio YOY, with chronic volume/gross YOY

• Developed a step-by-step follow-up program with internet and sales staff, from hiring to training;

* Department started with three and built up to 10 with a 35% jump in results.

* Revisited and set up the website with CRM integration

* Organized a sales, service, and upstart program.

• Overcame a 6% close ratio to 15% through daily productive meetings and teamwork

• Planned and designed email, social, text, and website campaigns

• Handled Social reviews/Google reviews.

• Increased social views, reach, likes, and engagement by 120% within three years

● 92% increase in activity, comments, and shares with increased content

• Worked hand in hand with vendors, commercial vendors, and third-party clients to assist in the transition from processes but with client retention with increasing ROI, which went up 108% MOM and 135% YOY.

• Created a dedicated employee and manager with a "family first" thought process. With the full belief that you are only as strong as your weakest link. I truly put my team first. Director of Client Relations

January 2017 - January 2020 Di Lemme Development Group / 33409 West Palm Beach, FL

* Focused on Changing Lives through Extreme Customer Service and Accountability

* Performs welcome calls daily for new member online purchases

* Recruit, qualify and secure long-term clients for a high-end coaching opportunity

* Identify and research High-End Speaking engagement opportunities for John Di Lemme

* Plan and organize monthly Live Events throughout South Florida

* Coordinate and participate in the set-up and shutdown of each live event

* Responsible for photography, social media, and checklists for events

* Inform and encourage past and present customers on the importance of Attending Live Events

* Edit, produce, and maintain websites and monthly blog posts Laurie Kie

4402 SW Savona Boulevard

Port Saint Lucie, 34953, Florida

772-***-****

ad28wp@r.postjobfree.com

Independent Insurance Agent

June 2016- January 2017 Great Florida Insurance / 34957 Jensen Beach, FL

* Managed the Life and Health Department at Jensen Beach & Tequesta Location

* Secured leads for Life, Health, and Medicare Beneficiaries Policies

* Obtained my 4-40 Property & Casualty License

* Educated Seniors about Medicare and their options

* Composed emails educating members on the importance of obtaining insurance policies

* Partnered with Networking groups along Treasure Coast

* Taught the Property and Casualty agents on Life and Health Principles

* Finalized Life and Health Policies with Independent Companies for acceptance Independent Insurance Agent

April 2016- June 2016 Assurance Group / 34986 Port St Lucie, FL

* Called on policyholders to deliver and explain policy

*Analyzed insurance program and suggested additions or changes, or to change. beneficiaries

* Calculated premiums and established payment method.

* Customized insurance programs to suit individual customers

* Interviewed clients to obtain data about their financial resources, needs, and physical condition.

* Explained features, advantages, and disadvantages of various policies to promote sales

* Performed administrative tasks

* Monitored claims to ensure they were settled equitably for the client and insurer.

* Developed marketing strategies to compete with other individuals or companies Insurance Agent

December 2015- April 2016 Bankers Life / 33401, West Palm Beach, FL

* Obtained Series 215 license from the State of Florida

* Provided financial security solutions for middle-income retirement market

* Sold life, health, and other personal lines of insurance

* Retrieved follow-up sales leads and referrals

* Presented features, advantages, and disadvantages of policies and coverage to clients

* Surpassed performance goals set forth by the contractor Laurie Kie

4402 SW Savona Boulevard

Port Saint Lucie, 34953, Florida

772-***-****

ad28wp@r.postjobfree.com

Prescription Benefit Specialist

March 2011- August 2015 Medco Health Solutions /34952, Port Saint Lucie, FL

* Assisted patients in understanding and maximizing their financial benefits

* Maintained a professional demeanor in a high-call volume environment

* Demonstrated superior verbal communication skills by telephone

* Consistently achieved defined performance levels

* Effectively dealt with and overcame patient objections, concerns, issues, and rejection of the offer

Dispatcher/ Customer Service Supervisor

August 2007- February 2011 NuCO2 Inc. / 34997, Stuart, FL

* Demonstrated excellent interpersonal skills

* Analyzed quickly and made sound decisions

* Multi-tasked dispatching, scheduling, and customer service calls

* Learned and retained concepts, procedures and methods quickly

* Analyzed and retrieved computer data quickly

* Managed emergency decisions

Mortgage Telemarketer

July 2006 - August 2007 Mortgage U.S. 34997, Stuart, FL

* Researched the mortgage industry

* Cold-called potential clients and interested borrowers

* Arranged appointments

* Generated qualified leads

Certified Photo Technician

October 2004 – September 2006 Walgreens / 34990, Palm City, FL

* Processed and restored film

* Calculated sales on the cash register

* Addressed customer needs

Installation Manager / Sales

February 2001- January 2004 Satellite Home Theater 34905, Palm Bay, FL

* Monitored installation performance statistics

Laurie Kie

4402 SW Savona Boulevard

Port Saint Lucie, 34953, Florida

772-***-****

ad28wp@r.postjobfree.com

* Recommended suggestions to accommodate unexpected changes

* Communicated effectively to ensure high-quality customer satisfaction

* Monitored and maintained daily schedules of technicians and employees

* Supervised and trained internal work processes, policies, and procedures

* Contributed ideas on ways to resolve problems to improve customer service Education:

Keiser University, Port Saint Lucie, FL Bachelor of Business Administration GPA 3.64

Martin County High School, Stuart, FL

Graduated 2007

Department of Financial Services, Florida Life, Health and Medicare 215 licensed. Department of Financial Services, Florida Property and Casualty 4-40 licensed. Computer Skills:

Proficient in Word, Excel, Microsoft Office, Outlook, PowerPoint, Lawson Insight, Internet Explorer, Enterprise Esd, Eservice ESD, ZoHo, Salesforce, Eleads, Vin Solutions, NNANET, Google office, Dealertrack

Skills:

15+ years of Sales Experience, Qualification Questioning, Organizational and time-management skills, Excellent Communication Skills, Rapport Building on the Call, Active Listening Office; knowledge of CRM software, Cold Calling, Data Entry, Receptionist, Sales, Account Management, Business Development, Business to Business Sales, CRM, Inventory Management, Time Management, Sales Experience, Recruiting, Project Management, Help Desk, Outside sales (10+ years), Inside sales (10+ years), Direct sales (10+ years), Documentation review, Management, Leadership, Communication skills, Customer service, Dealership experience, Sales Management, Upselling, Forecasting, Sales Support, LANGUAGE: English

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