Customer Service Data Entry
Resume:
Kelsey McCreless
Covington, GA *****
ad28fh@r.postjobfree.com
Objective:
Seeking a remote customer service position where my excellent communication skills, work ethic, attention to detail, and commitment to customer satisfaction can contribute to the success of the team.
Professional Experience:
1.Office Manager / Innovation Handyman Landscaping Service, Remote / August 2018 – December 2023
Responded to customer inquiries via phone, email, and chat, achieving a 95% customer satisfaction rate.
Resolved product or service issues promptly, demonstrating effective problem-solving skills.
Helped grow company clientele by 45% via social media marketing and management.
Daily data entry, scheduling, inventory, and accounting.
2.Lead Receptionist / Treehouse Animal Clinic, Atlanta, GA / August 2015 – July 2018
Provided exceptional phone and email support, consistently meeting or exceeding monthly performance targets.
Collaborated with cross-functional teams to address client concerns and scheduling issues, and enhance service quality.
Oversee the success of the front desk as well as 3 other employees.
Maintain accurate customer records and update databases.
3.Pharmacy Technician / Geraldine Drugs, Geraldine, AL / May 2009- July 2013
Locate, label, and fill drug prescriptions while abiding by all state confidentiality laws and codes.
Resolved product or service issues promptly, while maintaining excellent customer service.
Daily data entry, POS system, inventory, organizing, and accounting.
Skills:
Excellent written and verbal communication
Proficient in using customer service software and CRM tools
Strong problem-solving and decision-making abilities
Ability to work independently and collaboratively in a remote environment
Time management and organizational skills for efficient task completion
Education:
Cosmetology Certificate / Paul Mitchell the School, Huntsville, AL / 2013-2015
High School Diploma / Valedictorian / Geraldine High School, Geraldine, AL / 2010
References:
Available upon request
Contact this candidate