Jasmine Frazier

To obtain a position that will allow me to use my strong communication,

customer support skills while helping people.

**** ******* *****

Montgomery, AL, 36117

334-***-****

ad28c1@r.postjobfree.com

EXPERIENCE

Dialog Direct, Remote — Job Title

October 2021 - PRESENT

Answer incoming calls, assist customers, research information in a multi systems to reach a resolution for members. Maintain composure to help de-escalate problems. Operate accurately and efficiently in a fast paced environment. Handle multiple responsibilities at once. Meet monthly and weekly goals

CdI/ Montgomery Community Action Location —Early

Education Teacher

January 2019 - October 2023

Perform tasks related to classroom activities under the supervision of a certified teacher. Work with a small group of students to reinforce and re-teach when necessary material initially introduced by the teacher. Assist teachers with drill work, reading and storytelling as appropriate. Sprint Call Center, Montgomery Alabama — Customer

Service representative

September 2017 - January 2019

Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints. Resolve customers; service or billing complaints . Assist callers in a professional manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements.

EDUCATION

Ashworth College, Norcross Georgia — Bachelor of Science of Psychology

April 2022 - Current

SKILLS

2 plus years customer support

Typing 40 WPM

Excellent communication,

problem solving and phone

skills

Familiar with Google

workspace, Zendesk, Slack

Empathic, patient

De-escalating Skills

Organizational skills

Fast learner

Fast paced environments

Tech Savvy

Team Player

George Washington Carver High School, Montgomery

Alabama — High School Diploma

October 2007 - May 2010

.

References upon request

● Customer Service Experience

● Flexible work hours required including limited nights and weekends

● Tech savvy: excellent computer and technical problem solving skills

● Experience working in a software support, call center, training or inside sales environment is a plus

● Experience with multichannel customer support / help desk software is a plus

● Excellent verbal and written communication skills

● Effectively exchange information via telephone, email, and instant messaging platforms

● Strong competence and comfort listening and responding to customer needs and concerns

● Ability to exercise composure when operating under stressful situations

● Excellent time management skills

● Team player that carries their weight, has a willingness to grow and strives for excellence

● Interest in working in an entrepreneurial, small to mid-sized business environment

You have a bachelor’s degree from an accredited college or university

Contact this candidate