High School Diploma
John F Kennedy High School
Chicago, IL
Baker High School
Mobile, AL
Zimmerman's
Physically fit General Laborer effective at completing projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in team setting to complete all job related duties, maintain safe working conditions and adhere to OSHA regulations. Hardworking Package Handler comfortable moving heavy loads manually or with forklifts and overhead cranes. Punctual, reliable and dedicated to teamwork. Great maintenance and repair skills. Attentive Package Handler offers background assembling, sealing, scanning and loading parcels. Hardworking team player ready to stand for long periods, follow safety standards and maintain security. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled BERNICIA ”
ROCKER
CONTACT
ad27ql@r.postjobfree.com
Louisville, KY 40203
EDUCATION AND
TRAINING
CERTIFICATIONS
• Firewater certified
• OSHA 10 certified
SUMMARY
Able to communicate with team members at all levels, provide direction, and remain open to feedback
•
Customer service associate with years of experience providing friendly and efficient service to customers while maintaining an organized and efficient office environment
•
Self-motivated and results-oriented cashier/sales with years of experience providing customer service in a relaxed, friendly environment while demonstrating strong customer care skills
•
Hardworking and reliable paraprofessional with years of experience offering exceptional customer service
•
Highly motivated with an ability to adapt on the fly and provide exceptional customer service
•
• Proven track record of efficiency, dependability, and customer service. Exceptional and hardworking employee with years of experience maintaining a high level of cleanliness and organization in a safe and efficient warehouse environment
•
• Proven track record of customer service and efficiency. in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Productive Package Handler experienced in transporting materials in warehouse settings. Recognized for accuracy in documentation and shipping coordination. Versed in using hand-held scanners for tracking and preparing high volume of packages for speedy delivery.
Package Handler
SKILLS
• Customer service
• Restaurant experience
• Time management
• Microsoft word
• Leadership
• Food service
• Communication skills
• English
Warehouse Distribution
Experience
•
• Shipping & Receiving
• Heavy Lifting
• Assembly Experience
• Time Management
• Teamwork
• Load & Unload
• Computer Skills
• Construction Experience
• Serving Experience
• Customer Service
• Restaurant Experience
• Retail Sales
• Phone Etiquette
• Cleaning Experience
• Pallet Jack Experience
• Cash Handling
• Food Preparation Experience
• Loading and Unloading
• Package Scanning
• Shipping and Receiving
• Packing Boxes
• Computer Competency
• Package Loading
• Package Preparation
• Packaging
• Pallet Jack Operation
• Warehouse Safety
• Order Picking
EXPERIENCE
10/2023 - 01/2024
FedEx Ground Theodore, AL
Worked closely with the network team to ensure
the infrastructure was configured properly for all services offered
•
Responsible for loading and scanning packages
onto the truck in a timely manner & in sequence to the driver's route
•
Accustomed to working in fast-paced environments
that consist of standing, heavy lifting, & teamwork.
•
Monitored package deliveries to ensure timely
arrivals at destinations.
•
Tagged and wrote identifying information on
containers, boxes and cargo.
•
Utilized computer systems for tracking orders,
printing labels, and preparing reports.
•
• Stacked boxes onto pallets in an efficient manner. Collaborated with team members on tasks such as
sorting mail into designated bins.
•
Assisted in training new employees on package
handling processes.
•
Labeled parcels accurately according to company
guidelines.
•
Tracked parcel movement using hand-held scanners
and daily production sheets to keep records
accurate.
•
Counted number of boxes or units in loading docks
to confirm proper completion of work orders.
•
Placed bracing, straps and other protective devices onto items in transit to prevent damage.
•
• Picked products using RF scanner to fill orders. Palletized boxes to increase movement and
shipment efficiency.
•
Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
•
Assisted in loading delivery trucks with prepared
packages.
•
Cleaned empty storage areas to achieve proper
sanitation regulations and make area fit for future use.
•
Carried necessary tools and supplies to
transportation vehicles and returned to proper
storage areas after use.
•
Logged packaging activities and filed reports in
company databases.
•
Scanned and sorted packages according to
destinations and service type using handheld
scanner.
•
Placed bins, carts and containers in convenient
locations to assist with loading efficiency.
•
Disposed of debris and hazardous materials
properly to avoid contamination.
•
Used digital database to keep records of units and stock moved.
•
Collaborated with other movers when loading large
equipment to prevent potential accidents.
•
Provided assistance to customers with special
shipping needs such as oversized items or fragile
cargo.
•
Ensured compliance with postal regulations
regarding hazardous materials handling.
•
Checked all outgoing shipments to ensure accuracy
of contents.
•
Coordinated cargo unloading with other workers to
achieve efficient and safe transportation.
•
Reviewed work orders before starting work to
determine necessary materials and meet deadlines.
•
Followed organizational procedures to stack and
store cargo in transit sheds, ship holds and
warehouses.
•
Maintained a clean work environment by removing
debris from the loading dock area.
•
Organized packages according to type, size,
destination, and other specifications.
•
Assembled containers or crates for large shipments using hand tools and power tools.
•
Braced, padded and supported items in packages to
prevent shifting and damages.
•
Secured items in truck by strapping over protective padding.
•
Reported any lost or damaged items to supervisors
immediately upon discovery.
•
Responded promptly to customer inquiries about
shipment status updates.
•
• Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Loaded cargo onto transportation devices and
attached affixing tools to achieve safe
transportation.
•
Protected company inventory by maintaining and
organizing storage areas.
•
Examined and inspected containers, materials, and
products to meet packing specifications.
•
Delivered parcels to homes and businesses within
specified time frames.
•
Loaded and unloaded shipments from trucks and
picked up and moved heavy packages and items
using forklifts.
•
Checked cargo before transportation and
determined if items adhered to proper regulation
standards.
•
Inspected packages for damages or defects and
recorded any issues found.
•
Directed items according to established routing
schemes using computer-controlled keyboards and
scanning equipment to assist mail-sorting
processes.
•
Protected items by wrapping in cling film, padded
moving blankets and tape.
•
Loaded and unloaded packages from delivery
vehicles with manual and powered equipment.
•
Recorded numbers of units handled or moved on
daily production sheets or work tickets.
•
Sorted packages to appropriate slide, line or belt for final distribution.
•
Used scanners to track parcel information,
condition or receipt.
•
Loaded completed orders on pallets according to
delivery numbers.
•
Managed inventory levels by tracking incoming and
outgoing packages.
•
Packed boxes and stock using organizational
guidelines.
•
Resolved conveyor system issues by clearing jams
and blockages.
•
Planned and completed group projects, working
smoothly with others.
•
01/2023 - 09/2023
Warehouse Specialist
Ace Hardware Loxley, AL
Completed day-to-day duties accurately and
efficiently.
•
Collaborated with others to discuss new
opportunities.
•
Exceeded customer satisfaction by finding creative solutions to problems.
•
Worked as part of a small team of people, including supervisor and Associates, to effectively manage a million annual warehouse operation
•
Maintained a clean and orderly environment and
earned a [x]% employee satisfaction rating
•
Proficiently managed order picking, fulfillment,
inventory, and asset tracking processes, resulting in an annual increase in revenue.
•
Received and verified invoices for accuracy of stock items.
•
Maintained accurate records of received and
shipped items.
•
Ensured compliance with safety regulations while
working in the warehouse.
•
Collaborated with other departments regarding
supply chain operations issues.
•
Resolved problems related to receiving, storing,
picking, packing, shipping, or delivering
merchandise.
•
Reviewed work orders before starting work to
determine necessary materials and meet deadlines.
•
Reported damaged products or discrepancies
between actual count versus expected count.
•
Placed bins, carts and containers in convenient
locations to assist with loading efficiency.
•
Counted number of boxes or units in loading docks
to confirm proper completion of work orders.
•
Loaded cargo onto transportation devices and
attached affixing tools to achieve safe
transportation.
•
Protected items by wrapping in cling film, padded
moving blankets and tape.
•
• Applied barcodes to cargo and used digital scanners to track and locate materials during transportation. Checked cargo before transportation and
determined if items adhered to proper regulation
standards.
•
Managed returns process including inspection of
returned goods and restocking shelves accordingly.
•
Conducted daily cycle counts to verify inventory
accuracy.
•
Processed customer orders for shipment or
delivery.
•
Participated in physical inventories as required by management.
•
Prepared shipping documents such as bills of
lading, packing lists.
•
Carried necessary tools and supplies to
transportation vehicles and returned to proper
storage areas after use.
•
Developed processes to improve overall efficiency
in the warehouse.
•
Inspected incoming and outgoing shipments to
ensure accuracy of orders.
•
Followed organizational procedures to stack and
store cargo in transit sheds, ship holds and
warehouses.
•
Identified and moved empty and broken pallets to
proper areas.
•
Coordinated cargo unloading with other workers to
achieve efficient and safe transportation.
•
Assisted with loading and unloading trucks using
appropriate equipment.
•
Kept up to date on safety procedures and correct
lifting techniques to prevent injuries.
•
Cleaned empty storage areas to achieve proper
sanitation regulations and make area fit for future use.
•
Responded quickly to customer inquiries regarding
availability of stock items.
•
Secured items in truck by strapping over protective padding.
•
Tagged and wrote identifying information on
containers, boxes and cargo.
•
• Packed boxes and stock using organizational
10/2022 - 12/2022
Insulator/Contract
Day & Zimmermann Surry, VA
guidelines.
Adhered to quality control procedures and
documented quality checks.
•
Used scanners to track parcel information,
condition or receipt.
•
Coordinated with outside vendors concerning
deliveries and pickups.
•
Utilized RF scanners for tracking product movement through the warehouse.
•
Monitored stock levels in order to maintain
minimum inventory levels.
•
Loaded and unloaded shipments from trucks and
picked up and moved heavy packages and items
using forklifts.
•
Collaborated with other movers when loading large
equipment to prevent potential accidents.
•
Placed bracing, straps and other protective devices onto items in transit to prevent damage.
•
Organized warehouse inventory shelves, racks, and
containers.
•
Provided training to new employees on safe
operation of material handling equipment.
•
Displayed strong telephone etiquette, effectively
handling difficult calls.
•
Completed day-to-day duties accurately and
efficiently.
•
Achieved cost-savings by developing functional
solutions to problems.
•
Collaborated with others to discuss new
opportunities.
•
Provided excellent service and attention to
customers when face-to-face or through phone
conversations.
•
Understood and followed oral and written
directions.
•
Temporary/contract position consisted of installing and removing insulation throughout the Nuclear
Power Plant
•
• Other duties included replacing FME material or
(Safety Material) by sewing, cutting, & taking
measurements with the necessary fabric to ensure
workers' safety in compliance with Safety
Regulations
Main duties often included the use of hand tools,
tape measurements, body harness, PPE, & safety
precautions to ensure assignment accuracy &
worker safety procedures
•
Hardworking experience in harsh environments
whether outside/inside.
•
Used hand tools and wires to fit, wrap or staple
insulating materials to structures or surfaces.
•
Utilized fabricating equipment to cut, bend and
straighten sheet metal for insulation projects.
•
Adhered to company policies regarding safety
procedures when working onsite.
•
Inspected existing insulation systems for damage
or deterioration.
•
Ensured that all work was completed according to
safety regulations and standards.
•
Communicated effectively with coworkers to ensure
efficient completion of tasks.
•
Demonstrated thorough understanding of and skill
for insulation preparation and installations.
•
Moved controls, buttons or levers to start blowers and regulate flow of materials through nozzles.
•
Sealed air leaks with caulk or spray foam
insulation.
•
Performed routine maintenance checks on tools and
equipment used during installation process.
•
Conducted post-installation inspections to ensure
quality control measures were met.
•
Utilized ladders, scaffolding, lifts, hoists, and other specialized equipment as needed.
•
Identified insulation requirements based on climate zones or building codes.
•
Cleaned up worksites upon completion of projects
to maintain safe working environment.
•
Repaired, removed or applied insulation on
industrial and mechanical equipment including heat exchangers, tanks and pumps.
•
• Sealed and finished insulated surfaces or access 06/2022 - 09/2022
Assembler/Engineering Helper
Strom Engineering Oklahoma City, OK
holes with plastic covers or sealants.
Maintained records of installation activities and
material used for each job.
•
Maintained equipment, making repairs and
modifications to extend life of such tools.
•
Used blueprint knowledge to translate project
requirements into shop drawings or written
instructions.
•
Applied adhesives and other compounds to ready
surfaces for insulation.
•
Installed loose or foam insulation in tight spaces to meet building code requirements.
•
Cut openings for outlets and other fixtures while
installing insulation.
•
Repaired damaged insulation systems using
appropriate techniques.
•
Assisted in loading and unloading supplies from
trucks or vans at job sites.
•
Measured and cut insulation materials to fit in
designated areas.
•
Measured and marked dimensions of work
materials and surfaces using various tools.
•
Worked with a variety of materials including
fiberglass, mineral wool, cellulose, foam board, and reflective foil.
•
Protected insulated pipes from damage or decay by
installing and securing sheet metal.
•
Determined appropriate amounts and types of
insulation needed and installation methods required to satisfy project demands.
•
Contract position main duties involved assembly
work in building car batteries for electric cars
•
This position allowed me to cross-train in various areas around the warehouse to ensure meeting
weekly goal requirements
•
Worked with numerous teams to build, test, &
secure car batteries to meet the company's
satisfaction
•
• All duties required MCD testing & computer skills that I efficiently & accurately carried out with little supervision.
Position parts in jigs or fixtures for fastening with bolts, screws, rivets, or other fasteners.
•
Sorted and placed materials or items on racks,
shelves or in bins according to predetermined
sequence.
•
Completed accurate assembly work by positioning
and aligning components.
•
Inspect finished products for defects and
conformance to customer requirements.
•
Promoted worksite safety by explaining and
enforcing OSHA requirements.
•
Performed visual and mechanical quality
verifications to meet customer specifications.
•
Inspected finished parts and components to enforce QA standards and uncover defects prior to
packaging.
•
Read and interpreted schematics and drawings for
accurate results.
•
Record production data such as number of units
produced, rejected items.
•
Powered up, calibrated and shut down fabricating
machinery according to company regulations.
•
Adhere strictly to health and safety regulations
while carrying out daily tasks.
•
Read and interpret blueprints, schematics,
drawings, and work orders to determine the
specific assembly instructions.
•
Performed tests on completed products to assess
durability and functionality.
•
Operate machines such as drill presses and saws to cut or shape parts during assembly.
•
Maintain a clean work area by sweeping up debris
from assembly operations.
•
Assist in training new employees on proper safety
procedures while operating machinery.
•
Used templates and drawings to complete product
according to specifications.
•
Fabricated machine parts using lathes, mills and
various other powered equipment.
•
• Adhered to work safety standards, wore protective equipment and removed workplace hazards from
job sites.
Operated precision tools and equipment to perform
dimensions without error.
•
Recorded and reported product damages and
malfunctions for supervisor review.
•
Utilized templates and read measurements to
position parts and subassemblies.
•
Removed physical refuse and debris and organized
tools to maintain safe work environment.
•
Created components via Computer Aided Design
(CAD) for use in 3D printing and milling
applications.
•
Monitor stock levels of raw materials needed for
upcoming production runs.
•
Retrieved correct materials from product inventory to perform various fabrication duties.
•
Perform minor repairs on defective parts or
products during the assembly process.
•
Collaborate with team members to optimize
workflow processes within the department.
•
Monitored processes, reporting abnormalities to
management team.
•
Reviewed blueprints and schematics to fabricate
products according to necessary specifications.
•
Maintain accurate inventory records of all materials used in the manufacturing process.
•
Installed heat trace tape to tubing and controls and bent large tubing with power bender.
•
Identify problems that may affect product quality
and take corrective action when required.
•
Assessed work for errors or compliance issues and
made corrections or modifications.
•
Test assembled products for accuracy and
functionality prior to final packaging.
•
Set up and performed hand and automatic
assembly operations on components,
sub-assemblies and assemblies.
•
Assembled machinery from component parts,
following prescribed instructions to support correct configurations.
•
• Completed preventative maintenance tasks for
04/2021 - 05/2022
Manager
Boost Mobile Authorized Retailer Baton Rouge, LA machinery and scheduled large-scale repairs.
Notify supervisors of any potential issues that may cause delays in production schedules.
•
Align components for proper fit and adjust as
necessary during the assembly process.
•
Tracked material inventories and ordered new parts to prevent shortages.
•
Measured and marked cutting lines on materials
and products.
•
Assemble components according to specifications
using hand tools, power tools, and other
equipment.
•
Approached customers and engaged in
conversation through use of effective interpersonal and people skills.
•
Understood and followed oral and written
directions.
•
Established personal connections with customers,
exceeding customer service expectations
•
Performed a full audit of inventory and sales
reports, ensuring accuracy
•
Handled customer inquiries, answered questions,
and resolved problems in a timely manner
•
Created a new customer database by entering
customer information into a database
•
Main duties involved using computer skills &
Microsoft Excel to properly access new
customers/current customers accounts in order to
sell mobile devices, make bill payments, price
checking, & creating the right plan to the
customer's satisfaction
•
Developed and trained [x] new customer service
representatives on the proper handling of customer inquiries.
•
Created training modules and documentation to
train staff.
•
Resolved customer inquiries and complaints
requiring management-level escalation.
•
• Trained employees on additional job positions to maintain coverage of roles.
Initiated new projects that resulted in increased
productivity across all departments.
•
Maintained adequate staffing to meet objectives
within budget.
•
Remained calm and professional in stressful
circumstances and effectively diffused tense
situations.
•
Developed and implemented strategies to increase
customer satisfaction and loyalty.
•
Reviewed completed work to verify consistency,
quality and conformance.
•
Maintained up-to-date records of employee
attendance, payroll information, vacation requests.
•
Resolved conflicts between employees by providing
guidance on company policies and procedures.
•
Enhanced team member performance through use
of strategic and tactical approaches, motivational coaching and training.
•
Managed vendor relationships by negotiating
contracts and ensuring timely delivery of goods and services.
•
Conducted quality, timely performance feedback
and performance appraisals.
•
Analyzed customer feedback data to develop action
plans for improving services offered.
•
Ensured compliance with all applicable laws,
regulations, industry standards.
•
Evaluated individual and team business
performance and identified opportunities for
improvement.
•
Completed thorough opening, closing and shift
change functions to maintain operational standards each day.
•
Assessed team member's skillsets and assigned
tasks accordingly for optimal efficiency.
•
Proposed or approved modifications to project
plans.
•
Planned and led team meetings to review business
results and communicate new and ongoing
priorities.
•
• Minimized staff turnover through appropriate
Insulator
Insulations Inc Surry, VA
selection, orientation and training.
Established processes to ensure efficient workflow throughout the organization.
•
Organized special events such as conferences or
training sessions for employees.
•
Led team meetings and one-on-one coaching
sessions to continuously improve performance.
•
Reviewed contracts before signing them on behalf
of the organization.
•
Produced thorough, accurate and timely reports of
project activities.
•
Exercised good judgment and decision-making in
escalating concerns and resolving issues.
•
Recruited and trained new employees to meet job
requirements.
•
Mediated conflicts between employees and
facilitated effective resolutions to disputes.
•
Provided leadership during times of organizational change or crisis situations.
•
Assigned tasks to associates to fit skill levels and maximize team performance.
•
Implemented new technologies to streamline
operations, reduce costs, and improve customer
service.
•
Created and managed budgets for travel, training
and team building activities.
•
Interviewed prospective employees and provided
input to HR on hiring decisions.
•
Assigned work and monitored performance of
project personnel.
•
Developed and implemented appropriate plans to
resolve unfavorable trends and enhance sales.
•
Enforced customer service standards and resolved
customer problems to uphold quality service.
•
Analyzed business performance data and
forecasted business results for upper management.
•
Held regular one-on-one meetings with employees
to review performance and priorities and provide
feedback.
•
02/2019 - 03/2021 Main duties involved the installation & removal of insulation, cleaning of pipes, & experience with
various hand tools and drills in designated areas
during shutdown of the Nuclear Power Plant
•
For safety, PPE, body harness, & barriers are put in place when needed to ensure Safety Regulations
•
Worked carefully but efficiently under extreme
temperatures according to assignments.
•
Applied adhesives and other compounds to ready
surfaces for insulation.
•
Protected insulated pipes from damage or decay by
installing and securing sheet metal.
•
Worked with a variety of materials including
fiberglass, mineral wool, cellulose, foam board, and reflective foil.
•
Measured and marked dimensions of work
materials and surfaces using various tools.
•
Inspected existing insulation systems for damage
or deterioration.
•
Utilized fabricating equipment to cut, bend and
straighten sheet metal for insulation projects.
•
Ensured that all work was completed according to
safety regulations and standards.
•
Followed instructions provided by supervisors
regarding job specifications.
•
Assembled and installed equipment such as ducts,
control boxes, drainpipes and furnace casings.
•
Maintained records of installation activities and
material used for each job.
•
Maintained equipment, making repairs and
modifications to extend life of such tools.
•
Removed old insulation and asbestos by following
strict safety procedures.
•
Sealed air leaks with caulk or spray foam
insulation.
•
Repaired, removed or applied insulation on
industrial and mechanical equipment including heat exchangers, tanks and pumps.
•
Determined appropriate amounts and types of
insulation needed and installation methods required to satisfy project demands.
•
• Cleaned up worksites upon completion of projects 01/2018 - 01/2019
Member Support
Sam's Club Mobile, AL
to maintain safe working environment.
Removed and sealed off old asbestos insulation
following strict remediation protocols.
•
Utilized ladders, scaffolding, lifts, hoists, and other specialized equipment as needed.
•
Used hand tools and wires to fit, wrap or staple
insulating materials to structures or surfaces.
•
Identified insulation requirements based on climate zones or building codes.
•
Performed routine maintenance checks on tools and
equipment used during installation process.
•
Distributed insulating materials evenly into small spaces within floors, ceilings or walls with blowers and hose attachments.
•
Approached customers and engaged in
conversation through use of effective interpersonal and people skills.
•
Assisted with customer requests and answered
questions to improve satisfaction.
•
Understood and followed oral and written
directions.
•
Worked with cross-functional teams to achieve
goals.
•
Maintained updated knowledge through continuing
education and advanced training.
•
Worked successfully with diverse group of
coworkers to accomplish goals and address issues
related to our products and services.
•
Planned and completed group projects, working
smoothly with others.
•
Created a team culture of exceeding customer
expectations, exceeding all company performance
goals and standards
•
Developed a better understanding of the company's
product offerings, creating greater enjoyment of
the store's merchandise
•
Created a new customer database by entering
customer information into a database
•
• Handled customer inquiries, answered questions,
03/2017 - 11/2017
Customer Service Representative
Alorica Calling Center Saraland, AL
and resolved problems in a timely manner
Upheld the highest standards of cleanliness and
staff conduct and reduced complaints
•
Established personal connections with customers,
exceeding customer service expectations
•
Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
•
Directed daily work routines, ensuring the accurate and timely delivery of high-quality customer
service.
•
Maintained updated knowledge through continuing
education and advanced training.
•
Worked successfully with diverse group of
coworkers to accomplish goals and address issues
related to our products