Project Management Operations Manager

ANDREW SERTICH

**** * ***** ***, ************, IN 46259

ad27jf@r.postjobfree.com 951-***-****

PROFESSIONAL PROFILE

Highly disciplined and efficient service operations and project management professional with a strong technical background, seeking career growth opportunity where my skills and background can be utilized for mutual benefit.

CORE COMPETENCIES

Project Management

Leadership Abilities

General Management

Sales Process

Time Management

P&L Ownership

Team Building

Continuous Improvement

KPI Driven

Training Management

Planning & Organizing

OEMs Supplier Portals

Customer Base Expansion

Subcontractor Management

Inventory Control

Planning & Organizing

Communication

Client Relations

PROFESSIONAL EXPERIENCE

ASSA ABLOY (USA), Indianapolis, IN 05/2021 – 11/2023

Midwest Operations Manager

Responsible for recruitment, hiring, and training of field and operational staff.

Review and approval of sales staff including open proposals, backlogs, and installation schedules.

Built and managed metrics for profitability and efficiency.

Key Accomplishment: Oversaw integration of multiple branch offices/territories after acquisition.

Record-USA (USA), Indianapolis, IN 08/2013 – 05/2021

National Field Operations Manager

Oversaw all field Service and Installation Technicians with 42 direct reports at highest point.

Managed inventory control and warehouse managers and multiple locations.

Project Manager

Managed and participated in all phases of Project Management including initial job walks, formulating estimates, material ordering, 3rd party contractors as necessary, etc.

Responsible for job site safety training, toolbox talks, and audits of safety procedures.

Key Accomplishments: Condensed multiple offices and implemented national call center for shared services.

Along with the management team, assisted with creation of internal CRM.

Pasco Doors (USA), San Dimas, CA 09/2006 – 08/2013

Service/Service Sales Manager

Responsible & Accountable for customer relations.

Prepared sales proposals for Repairs, Service Contracts, and New Equipment.

Key Accomplishment: Annual revenue growth of 10% to 20%

John La Force Associates (USA), 09/2004 – 09/2006

Materials Manager/Service Coordinator

Delivered excellent customer service skills.

Daily coordination of service and sales calls for 20+ field staff.

Exceeded material only quotas on monthly basis.

Key Accomplishment: Within two years started as parts manager to running service department.

Automated Entrances, Inc. (USA), Indianapolis, IN 09/1999 – 09/2004

Service Technician

Diagnose and repair automatic and manual doors.

Install and repair alarm, life safety, and fire equipment.

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