West Virginia Customer Service

Adam M. Miller

ad27ek@r.postjobfree.com 301-***-****

SUMMARY

As a seasoned professional, I bring an extensive background in mathematics, complemented by a proficiency in management, strategic long and short-term planning, and a proven ability to excel while working independently. Possessing a diverse career history, I bring valuable experience from various industries, underscoring my adaptability and versatility.

EDUCATION

Master of Arts in Teaching August 2008

Frostburg State University, Frostburg, Maryland

Bachelor of Science in Mathematics May 2006

Bridgewater College, Bridgewater, Virginia

RELEVANT EXPERIENCE

Server/Bartender August 2020 – November 2023

Bavarian Inn Restaurant, Shepherdstown, West Virginia

• Rapidly transitioned into a regular bartending role following a successful initial training shift.

• Proactively volunteered to pick up additional shifts and embraced responsibilities beyond my designated job description.

• Assumed the role of Assistant Bar Manager during a portion of my tenure, contributing to effective bar operations.

Adjunct Professor September 2019 – September 2020

Blue Ridge Community and Technical College, Martinsburg, West Virginia

• Taught 5 math classes per semester for freshmen and sophomore students, covering subjects such as algebra, geometry, algebra II and basic mathematics.

• Developed and implemented comprehensive lesson plans to ensure engaging and effective classroom instruction.

• Conducted thorough grading of tests and quizzes.

• Managed the timely submission of grades, providing constructive feedback to aid student comprehension.

• Responded promptly to emails from students and colleagues.

• Provided tailored tutoring support to students facing challenges. Bartender July 2017 – March 2020

Vintage, New Market, Maryland

• Oversaw management of the bar, ensuring smooth operations and a customer-focused environment.

• Entrusted with the responsibility of managing comps and executing price adjustments for servers.

• Provided high quality customer service to bar guests, while simultaneously preparing drinks for servers in a prompt and attentive manner.

• Consistently handled opening and closing duties for the bar, maintaining a well-organized and secure environment.

• Assumed the responsibility of securing the establishment at night by locking doors.

• Trusted to regularly operate the safe.

• Participated in working events and private parties. Dock Worker/Forklift Operator January 2018 – November 2018 YRC Freight, Hagerstown, Maryland

• Operated a forklift to move freight efficiently and safely.

• Successfully handled large quantities of freight, often of high value.

• Applied exceptional organizational skills to enhance operational efficiency.

• Operated independently with minimal supervision.

• Thrived in diverse working conditions, putting in long hours in both cold and hot environments to meet operational demands.

• Routinely lifted loads exceeding 50 pounds without requiring assistance. High School Mathematics Teacher August 2006 - January 2017 Washington County Technical High School, Hagerstown, Maryland

• Presented all class material and policies accurately and clearly for seven classes each semester.

• Used a variety of teaching methods such as lectures, discussions, and demonstrations.

• Met with parents and guardians to discuss students' progress at least once per semester.

• Enforced both classroom and administration policies and rules at all times. Established positive relationships with students, parents, colleagues, and administrators.

• Encouraged discussion of class material to promote critical thinking.

• Participated in regular training courses to keep current with new teaching methods and developments in the field.

• Kept accurate records of student performance, maintaining the confidentiality of student information at all times.

• Taught more than 110 students each semester.

• Coached students and reviewed test material in preparation for Maryland state-wide standardized tests.

• Assessed weekly, monthly, and quarterly student progress.

• Integrated technology into the curriculum to develop students' word processing and research skills.

• Set and enforced clear deadlines for student work.

• Alerted administrators with concerns about student performance and progress.

• Drafted letters of recommendation for students' college applications. Established and enforced rules for behavior among students.

• Worked cooperatively with special education teachers to modify curricula for special education students according to Individual Education Plans (IEPs).

Athletics Coach November 2006 – January 2014

Boonsboro High School, Boonsboro, Maryland

• Provided coaching in football, basketball, and baseball across all high school levels.

• Responsible for critical decisions, including determining playing time, team assignments, and implementing effective coaching strategies.

• Orchestrated daily practices and developed off-season workout plans to enhance the skills and fitness of players.

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