Support Experience Computer Software

Glenn H Burke

Colonial Heights, VA

Summary:

Able to assist with the installation of new software and hardware. Adapt, configure and test computer software and hardware including repair or replaced motherboard, keyboards and hard drives. Remove virus, data backup, and/or systems for effective integration of software systems.

Virus, Spy Ware, and Mal Ware Installation and Removal.

Extensive Windows XP/7/10/11 troubleshooting and support experience.

Extensive Printer support experience, including the Nexicore printer replacement program in HCA hospital. Here, I replaced all printers in two hospitals alone totaling 217 Network Printers. This included the setup, break/fix support. Also had to set protocol set codes for each user.

The printers that I support and repair are: Xerox, HP, Dell, Lexmark, Epson, Oki, and Toshiba

I have completed over 11 refresh projects over a 5-year period. This included the set up new systems, including security and firewall. IP network borders, and handle signaling, data, voice, and video traffic

Also installed the security protocol and windows 7/10/11 operating systems.

IP network borders, and handle signaling, data, voice, video traffic

Certifications:

15 ASE

A+ Certification

IBM Laptop and Desktop Certified

Dell Laptop and Desktop Certified

HP Laptop and Desktop Certified

Compaq Certifications

Asus Laptop and Desktop Certified

Sony Laptop Certified

Toshiba Laptop Certified

LG LCD and LED Certified

Microsoft Windows 7,10,11 Administrator Certified and Server 2008 Software Certifications

Sony, Hubble, CG2, DA-Lite and there are more than 20 types

Education:

Manchester Community College 1974 - 1980

Master's Degree: Application Development & Information Technology

Bachelor Degree: Computer Science, Automotive Engineering

Professional Experience:

CompuCom INC, VA Mar 2018 – Jan 2022

Senior Field tech

I was one of three field techs in the state, I was in charge of a 200 miles radius.

I was in charge of repairing wireless system in Target and Home Depot, lowes big lots three banks.

I did repair and upkeep and break fix must of their PC issues and POS system.

Diagnosing and resolving technical issues and malfunctions in equipment, ensuring minimal downtime and optimal performance.

Conducting routine inspections, tests, and maintenance procedures to identify potential problems and ensure equipment reliability and safety.

Interacting with customers to understand their needs, providing technical assistance, and addressing any concerns or questions they may have.

O’Reillys auto parts 3/2016 - 4/2018

Two years as a sale counter person and merchandiser (Colonial Heights)

Reason for was offered a higher paying job back then

PFI Honeywell (Project lead) 2010 - 2011

Dell Refresh

Assist with the installation of new software and hardware, versions and updates

Adapt, configure and test computer software, hardware, and/or user systems for effective integration of software systems.

US ARMY (part-time for 6 months) (Project lead) hands on 11/2009 - 05/2010

IT Support

Wrote various software / adware removers for un-wanted software

Set up new systems and laptops including security and firewall

Installed security protocol and Windows 7 OS

Provided support to Sony laptops

Dell laptops and desktops (Paragon) Symantec Ghost,

Panasonic US ARMY (paragon) Hardware Abstraction Layer this call HAL

This is how it done

Create one or more partition on the disk or just clone it one that is already done off a central system

Format system to create a file system type NTFS, FAT if you are using windows

Install operating system it should install drivers at the same time or software if not then you have to install drivers and software after words but most of the time clone you are using should install everything, verify that system has the right software and application

PC MOBILE USA 3/2005 1/2015

Owner /Field tech, Colonial Heights, VA

I had 7 stores and 211 employees.

Company, pioneer in customer service, we were the first company that put the customer first.

I took pride in this matter, that all my employees where trained in customer service and that they knew

All new technology out so they could answer any questions that a customer would ask.

I also made sure we were all update on technology itself made sure everyone kept up to date.

I also kept with wireless network equipment that was going to be are next step in my company.

I took pride in making sure I kept up to date myself.

I can do wiring and install switch, CCTV and security devices

I can also read blue prints.

I’m also a wireless engineer

I have used the following support software ticket systems Help desk plus and Astia, Sellforce

Nexicore 03/ 1999-2012

L4 Tech/Senior Technician, Richmond, VA They closed I had started my own company at this time became working owner

Assist with the installation of new software and hardware, versions and updates

Adapt, configure and test computer software, hardware, and/or user systems for effective integration of software system

Nexicore is a warranty company for Comcast, Wal-Mart, LG HP, Dell, and ASUS

Provided hardware repair on various laptops and desktops

Some white board installations and repair

Extensive Printer repair and service on Xerox and HP Printers

Virus Removal

Installed networks and wireless systems

Printer repairs

Also set up CISCO system servers and exchange system

Capital GMC Pontiac form 1985 to 1995

Line tech for the first year then promoted to shop Forman

Additional Details:

For 11 years my duties. I asst. shop manager in running shop and to deal with issue that customer had with their repairs. I started at a Capital as a line tech for the first year. I was promoted to shop Foreman after my first year. After my injury which was severe separation of my shoulder, I decided to retire from the automotive repair field. I started my own company.

I owned a company called PC MOBILE USA INC, I had 7 stores and 211 employees. I and my

Company, I pioneer in customer service, we were the first company that put the customer first.

I took pride in this matter, that all my employees where trained in customer service and that they knew what to do When issue came arise.

All new technology out so they could answer any questions that a customer would ask.

I also made sure we were all update on technology itself made sure everyone kept up to date.

I also kept with wireless network equipment that was going to be are next step in my company.

I took pride in making sure I kept up to date myself.

Low voltage wiring (network engineer)

I can do wiring and install switch, CCTV and security devices, I did repair, install wiring, I have built system from the ground up, I can design and repair audio system and I can design CCTV lay out and set up software that come with system and train personnel. (every system is different) not one are the same Their different type of software for each system for audio and CCTV

I can also read blue prints.

I’m also a wireless engineer

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