PROFESSIONAL EXPERIENCES

SCORE MIDDLE GEORGIA, Macon, GA Oct 2021- Present

Nonprofit Organization

Mentor

Provide expertise & practical “know-how” from years of experience in the field.

Help optimize business plans and help solve common business issues.

Troubleshoot new strategies & ideas with client.

Offer proven business tools including training, webinars, online workshops, courses on demand, and a library of online resources.

Become your trusted small business consultant.

BUTTS COUNTY BOARD OF COMMISSIONERS, Jackson, GA Feb 2014-Jan 2021

A local Government Office

Business Services Coordinator

Assisted public walk-in customers and contractors with inquiries daily

Managed over 300 Business and Alcohol Licenses

Worked closely with the Building Inspectors and Zoning Administrator

Scheduled inspections in Accela and Laserfiche

Processed payroll hours in Edmund’s software

Created reports submitted to the Finance Department from permit and license fees

Issued residence and business Certificate of Occupancy

Notarized public documents, researched, and filled open record requests

Created employee and alcohol server ID badges with Bartender Software

Ordered and managed office supply inventory

Contacted electrical power companies for release approval

BUTTS COUNTY BOARD OF COMMISSIONERS, Jackson, GA

A local Government Office

Administrative Assistant

Greeted customers and operated multi-line phone system

Issued permits and licenses

Distribute in-coming mail

Notarized documents

Processed business license

Scanned and posted budget invoices in Laserfiche

Receipted money from various departments

TOYSRUS – Virtual, Wayne, NJ (contract) Nov 2012- Jun 2013

A leading brand name baby products and toy company

Guest Relations Agent

Averaged less than 5 minutes resolving guest issues online

Increased guests’ awareness of products and policy

Operated CRM systems and on online chat

Researched and resolved guest issues

Escalated complaints to corporate

COLLIER TAX SERVICES, Jackson, GA Jan 1999-Apr 2013

A private owned income tax preparation service Office Assistant – (seasonally part-time)

Initiated client orientation review

Scheduled appointments for 700 customers Drake accounting software

Ordered and managed office supplies

Prepared outgoing and mail pick up tasks

Made bank deposit drops

Created company forms and letterhead

PAXEN LEARNING, Griffin, GA May 2011-Dec 2012

A non-profit youth support organization

Instructor

Maintained Work Prep case management for 30 teen aged youth participants

Instructed Butts County participants in a classroom setting

Organized workshops and new participant orientation

Processed participants’ payroll

Delivered pay checks to participants on work sites

Traveled between Butts, Pike, Coweta counties recruiting participants

Administered employer orientation

Planned outreach events for summer works experience

JACKSON ELEMENTARY SCHOOL, Jackson, GA Dec 2010-Jan 2012

Public Elementary School

Paraprofessional-Certified

Assisted lead kindergarten teacher with classroom instructional teaching

Substituted in absence of lead teacher among K-5 grades

Implemented intervention torturing techniques to 4th and 5th grade students

U.S. CENSUS BUREAU, Stockbridge, GA (contract) Apr 2010- Jul 2010

Federal Statistical System

Enumerator (contract)

Traveled among 4 counties locating residence on map spots

Solicited door to door interview gathering residential information

Recorded 1,024 census respondent’s data

Performed administrative duties

WORKFORCE DEVELOPMENT CORP, Griffin, GA Mar 2007-Sep 2008

A non-profit Governmental agency that provides resources to sustain employment

Career Facilitator and Youth Counselor

Managed case load of 50 participants among Butts, Pike, and Lamar counties

Processed payroll and delivered pay checks to participants on work sites

Initiated individual employment plan

Assessed and determined training recommendations and referrals

Processed new intake and orientation eligibility forms

EDUCATION

BLS - Organizational Communication & Public Relations - Mercer University 2004 Human Services Minor - Mercer University, McDonough, GA

M.Ed -Education, Strayer University, Morrow, GA 2009

ADDITIONAL TRAINING

Certified SCORE Volunteer Mentor 2021-Present

Ignite Small Business Academy 2021

Defensive Driving Course 2018

Leadership Butts 2017

UGA - Planning & Zoning Workshop 2016, 2017

Urban League - Job Readiness Certification 2013

Freight Broker Career – Certification 2015

Family Counseling Training 2009

Vocation Rehabilitation Training Workshop, Goodwill 2008

Work Ready Career Training, Silver Certification 2008

Workforce Innovation Training Workshop 2007

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