Rick Jarrar

Columbus, OH

714-***-**** ad26d0@r.postjobfree.com www.linkedin.com/in/rick-jarrar www.RickJarrar.com

Strategic Sales & Operations Executive

Dynamic and results-driven sales and operations leader renowned for consistently exceeding sales targets and propelling revenue growth through strategic initiatives. Adept at revolutionizing operations through talent cultivation, coaching, and process optimization. Recognized for innovating customer-centric solutions that elevate the customer experience, foster loyalty, and drive business expansion. Proficient in sales performance optimization, P&L management, and spearheading initiatives to achieve unprecedented growth while delivering exceptional results.

A collaborative, highly inspirational leader who adds value by:

●Strategic Revenue Growth and Sales Transformation: Orchestrated an impressive 10% YoY surge in revenue, executing a dynamic sales strategy that revolved around cultivating enduring customer relationships and propelling cross selling initiatives across an extensive product portfolio.

●Cost Saving Initiative Excellence: Engineered a cost-saving triumph exceeding $1 million over 5 years, employing strategic measures such as internalizing processing operations and investing in state-of-the-art technology.

●High Performance Sales Team Cultivation: Pioneered a high-impact sales team by elevating talent, enhancing sales training, introducing innovative incentive plans, and fostering a culture of unwavering accountability. This resulted in an exceptional annual sales increase from $120 million to $1.5 billion.

●Strategic Vendor Contract Renegotiation: Amidst economic challenges, piloted vendor negotiations resulted in annual Savings of $300,000.

Areas of Expertise

Sales Leadership Coaching Business Development Business Process Reengineering Customer Journey Design Business Transformation Change Management C-Level Decision Support C Level Relationship Management Communications Compliance Conflict Resolution Continuous Process Improvement Cross Functional Team Building Employee Incentives Interpersonal Communication Leadership Market Expansion Matrix Management Motivation Negotiations Performance Improvement Policy Development & Implementation Productivity Improvement Profit Improvement Public Speaking Strategic Planning Turnarounds Budget

Professional Experience

KEMBA FINANCIAL CREDIT UNION

Chief Lending Officer September 2021 August 2023

Leading the lending business encompassing product development, sales, compliance, technology, and vendor management. Devoted to driving profitability and enhancing the member experience.

Key Skills: Strategic Leadership, Process Optimization, Cross-functional Collaboration, Revenue Growth

Streamlined online loan application, reducing fields from 43 to 20, resulting in a 12% increase in digital channel application volume, a 25% drop in abandonment rate, and $20,000 annual savings.

Implemented automated loan document generation and e-signature process, reducing loan delivery time from 24 hours to 5 minutes, boosting NPS from 72 to 84, and decreasing lost sales opportunities by 8%.

Brought mortgage processing in-house, saving $1,000,000 over 5 years while adding 2% to revenue through the sale of investor loans.

Established a uniform sales process, achieving a 21% increase in sales within the first year.

ORION FEDERAL CREDIT UNION

Chief Sales & Lending Officer April 2019 April 2021

Oversight of lending business, dynamic product development, high-impact sales, vigilant compliance, cutting-edge technology, streamlined processes, and expert vendor management. Committed to propelling efficiency, substantial savings, and robust growth while upholding a prominent public speaking presence within the industry.

Key Skills: Cost Reduction, Process Optimization, National Business Expansion, Public Speaking

Renegotiated vendor contracts, saving the credit union approximately $300,000 annually during a challenging economic period.

Achieved 155% of sales goals through process optimization, reducing processing times and integrating with external service providers without increasing staff.

Presented an engaging and top-rated session at the 2020 NAFCU annual conference, receiving a perfect 5-star rating and invitations for future strategy planning meetings.

Expanded the RV & Marine lending business nationally, generating $25 million in sales and $1.5 million in profit within the first year.

FRANCHISE PROS INTERNATIONAL

VP of Sales January 2016 January 2019

Led the proactive solicitation and generation of franchise business through an array of dynamic channels, including telemarketing, strategic advertising, robust networking, and high-impact industry events. Provided comprehensive guidance to investors, facilitating seamless franchise selection, expert contract negotiations, and strategic financing solutions. Adeptly represented franchisors to prospective investors, fostering invaluable partnerships.

Key Skills: Sales Strategy, Relationship Building, Franchise Expertise, Negotiation

Increased franchise sales revenue by 30% within the first year, surpassing a $150,000 budget.

Built strong relationships with investors and franchisors, facilitating successful contract negotiations and franchise selections.

Leveraged telemarketing and advertising to expand the investor base and grow the franchise network.

Successfully represented franchisors at conferences and conventions, enhancing brand visibility and attracting potential investors.

Qatar National Bank (QNB)

SVP of Business Development July 2011 October 2015

Directed the lending business, strategically overseeing sales, dynamic product development, vigilant 3rd party oversight, precise collections, robust credit policy management, and streamlined loan processing. Centered efforts on driving remarkable revenue growth, pioneering product innovation, and executing successful international expansion initiatives to deliver exceptional outcomes.

Key Skills: Sales Strategy, Product Innovation, International Expansion, Team Leadership

Transformed the consumer banking segment, boosting annual sales from $120 million to $1.5 billion in 3 years, while reducing delinquency from 18% to 5% in 18 months.

Introduced innovative products, including a successful vehicle leasing program and a "New to Qatar" banking package, expanding market share by 3% within 12 months.

Led international expansion efforts, opening consumer banking locations in multiple countries, laying the foundation for future profitability.

Collaborated with corporate banking to leverage customer relationships and created special banking packages, driving sales and competitiveness.

STANDARD CHARTERED BANK

SVP of Retail Banking May 2007 June 2011

Directed comprehensive retail banking operations, encompassing dynamic product sales, cutting-edge development, rigorous compliance oversight, and adept management of 3rd party co-branding and private label relationships.

Key Skills: Capitalizing on Market Conditions, Product Innovation, Facilities Oversight, Strategic Leadership

Leveraged bank liquidity during the financial crisis to purchase loan portfolios, increasing the loan portfolio by $500 million while competitors were shrinking.

Drove product innovation by introducing a conditional mortgage approval within 48 hours, resulting in a 75% increase in application volume.

Overhauled outdated retail branches through a successful renovation and upgrade project, improving customer experience and aligning with modern banking preferences.

Collaborated with international firms to deliver state-of-the-art branches on time and on budget, despite supply and permit delays in various locations.

LOGIX FEDERAL CREDIT UNION

SVP of Lending and Sales March 2000 March 2007

Spearheaded sales initiatives for loan and deposit products, meticulously safeguarding credit quality, unwavering compliance, and highly streamlined collections and recovery processes. Commanded a dynamic team of 110, overseeing a substantial and strategic budget.

Key Skills: Revenue Diversification, Product Innovation, Call Center Optimization, Risk Management

Diversified revenue streams by successfully launching commercial real estate, small business, and indirect lending programs, contributing significantly to revenue growth.

Introduced a specialized credit card product to help post-bankruptcy consumers rebuild credit, achieving over 100% of targets in cards issued, utilization, and interest income.

Optimized the call center by implementing skill-based call routing, reducing wait times to 3 minutes on average and lowering abandonment rates to 10% during peak periods.

Transformed the credit union's approach to lending, emphasizing risk management while expanding product offerings and streamlining processes.

WELLS FARGO

Vice President of Operations, ATM Deposit Group January 1996 February 2000

Orchestrated the secure transportation of deposit envelopes from 1,200 ATMs, overseeing processing and posting to customer accounts. Managed a team of 400, the technology to handle 100,000+ envelopes nightly, and facility security.

Key Skills: Operations Management, Technology Integration, Facility Consolidation, Security

Successfully consolidated processing locations, creating a mega center in Southern CA, and optimizing efficiency while closing one Arizona center.

Implemented advanced sorting and imaging technology, streamlining deposit processing to handle up to 200,000 envelopes per night within an 8-hour timeframe.

Enhanced accuracy, reduced operational costs, and improved overall efficiency in ATM deposit handling operations.

Education

Bachelor of Science (BS) Degree Electrical Engineering San Jose State University

Executive Development Program University of Chicago – Booth School of Business

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