Post Closing Specialist Ii
Resume:
Tammie Niemeier
Pevely, MO 63070
ad269v@r.postjobfree.com
PROFESSIONAL EXPERIENCE
KForce Staffing November 2023 – January 2023
Packer/Warehouse Assistant
Responsibilities:
. Contractor position with Anheuser Busch packing online orders & shipping
. After packing sent Fed/Ex
. Labeled merchandise and assisted with inventory in Warehouse
Stewart Title Company November 2020 – May 2023
Post Closing Recording Specialist II
Responsibilities:
Review signed loans and title company documents to ensure accuracy and resolution of basic post-closing issues, and outstanding recording exceptions (recording rejects)
Oversee return of documents to, and handle basic inquiries from internal and external customers
Review and submit recordable documents related to default and/or originations real estate transactions
Ensure recordable documents meet state and county specific requirements to avoid mortgage rejects
Perform routine recording follow up with vendors and counties to ensure recording service levels are met
Utilize multiple sources including websites, government offices, and/or other financial institutions to research, analyze, and resolve basic issues
Identify trends related to post closing defects and escalate appropriately
Perform daily pipeline management routines required to meet established SLA’s
Record documents via electronic recording, vendor recording, and/or direct & walk-in recording
Order title related products to support recoding functions
Maintain document repository including receiving, securing, and filing documents
Monitor centralized inbox and route inquiries appropriately
Aerotek March 2020 – June 2020
Pennymac Mortgage
Responsibilities:
Assist with Condo Review Department searching for Home Owners Association companies
Searched Secretary of State for most recent appraisal and title on file for condo addresses
Calling and emailing the association to get submittal information for HOA Questionnaire, or request the insurance policy if applicable
Payne Family Homes May 2019 – February 2020
Customer Care Specialist
Responsibilities:
Resolve emails and phone calls from home owners under home warranty
Assign work orders to trades group
Receive 2 and 11 Months warranty claims and schedule appointments
Coordinate the Superintendent calendar for walkthroughs to resolve home owner issues
Coding invoices from trades for submittal to billing
Busey/Pulaski Bank November 2012 – March 2019
Mortgage Division Administration/Receptionist
Responsibilities:
Pulling daily reports on Net Gain & Loss for management on volume of loan officers
Collecting customer appraisal fees and pulling credit reports
Complete management G&L reports monthly for company credit card expenses, and upload expense receipts into Chrome River software
Keep track of customer referrals from employees, and paying employee if loan closes
Communicate through company email with loan officer assistants to insert realtors, title companies, termite companies, appraisers and insurance companies into card files
Entering customer information into Encompass Software
Aerotek January 2011 – June 2012
Bank of America
Contractor, Support Service Specialist II, & Closing Dept.
Responsibilities:
Receiving inbound calls from appraiser
Clearly convey information and ideas through a variety of channels and media to individuals or groups in a way that engages and impacts the audience
Coordinating team meetings to contribute ideas, opinions, and skills toward achieving business goals
Maintaining an organized approach to managing daily activities & meeting production goals
Comparing residential appraisals, reviewing appraisal reports, and advising the appraiser on what is still required for appraisal clearance
Assign filtered inquiries to the appropriate department for review and resolution
Notified signing notaries of appointment status, and provided borrower’s contact information
Escalated pushes to team leads for timely resolution
Provide wiring instructions to mortgage loan officers upon request of the Funding Dept.
Aurora Loan Servicing April 2009 – November 2010
Contractor Loan Modification Specialist
Responsibilities:
Approving clients for the Home Affordable Modification Program (HAMP)
Fielding calls from clients suffering financial hardship by gathering financial information including income, assets, and debts; provided financial advice to those who were not program eligible
Making outbound calls, working with language line, and data entry using Accurate Computer Systems
Researching opened tasks and checking for completion
Assisting Underwriting by reviewing documents for accuracy and completion, calling clients for documents still needed, and updating financial information
Following up on document requests and pulling credit reports from Credit Bureaus
HFC & Beneficial, HSBC Group November 1994 - March 2009
Senior Account Executive
Responsibilities:
Responsible for sales and service of secured, unsecured, and optional insurance products while complying with all business unit policies, procedures and applicable laws
Solicitation for Personal/Auto/Mortgage loans and Insurance sales
Title research
Maintaining close contact through closing process with title companies, underwriting, appraisers, and loan closers in order to assure applicable guidelines are followed. Also gathering all needed documents throughout the closing process to assure smooth closing for all parties
Collections/Loss Mitigation; exceeding company goals in new money, credit insurance, ancillary products and value–added products
Building new positive client relationships and maintaining existing relationships as well
AWARDS & RECOGNITIONS
President's Council/Circle of Excellence - 4 awards
Top Sales & Secured Units - 30+
New Money Honor Roll
Secured Unit Honor Roll
Top Sales Ancillary Products - 15+
$1MM Month (Team) - 2
$500K Sales Award 15+
Leadership Medallion
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