ABRAHAM THOMAS

Teaneck, NJ • 201-***-**** • ad2691@r.postjobfree.com

SUCCESSFUL SENIOR INFORMATION TECHNOLOGY ENGINEER With Top Secret Security Clearance

Senior IT Manager • Senior IT Director • Senior IT Engineer • Information Technology Manager

IT Network Administration • AWS architect • Troubleshooting • IT Team Management

WORK EXPERIENCE

Activu, Rockaway, NJ Jan 2022 – Jan 2024

Technical Support Engineer

●Supported Activu software among several software versions 5.4, and Visibility 6.0 by liaising with US Air Force Bases running Activu software as well as with the Pentagon.

St. Thomas Evangelical Church, New Hyde Park, NY Jan 2001 - present

Freelance IT, Audio, and Video Support

●Optimized 5-member team through creating a system to provide technical and A/V support, training department members, and supporting department staff in providing technical coverage.

●Achieved consistent network uptime by designing, developing, and providing maintenance to the internal network, managing all troubleshooting within the church’s public access system.

●Safeguarded the network and applications against malicious threats, malware, and security concerns by providing product management for all IT-related matters.

●Streamlined workflow by testing functionality, replacing or repairing hardware or A/V equipment, and overseeing all aspects of audio/video production for weekly and special events.

●Added value by maintaining routers and cables, depending on functionality and lifecycle, and ensuring that all network safeguarding policies were followed and enforced.

●Generated support for the customer by providing live streaming and Zoom sessions during pandemic operations and creating and implementing smart network automated controls.

American Stock Transfer & Trust Company, LLC, Brooklyn, NY Jan 2021 - Jan 2022

Team Lead

●Delivered 200-employee IT support initiatives by providing expertise within department troubleshooting and CITRIX/remote desktop resolution issues.

●Maximized 15-member team productivity through leading a senior team to provide IT support and managing attendance, performance, mentoring programs, and other needed information.

The Great Atlantic & Pacific Tea Co., Bergenfield, NJ May 2013 - Sep 2014

Front End Associate

●Improved customer service by attending to a diverse customer base, processing transactions efficiently and accurately, and connecting on a personal level.

●Bolstered client support by assisting customers with products and maintaining organization.

Sears Holding Inc., Wayne, NJ April 2011 - May 2012

Service Representative

●Delivered customer assistance by processing checkout orders, helping customers find items, and educating clients about products to provide suggestions based on their needs.

●Achieved recognition from customers through consistently providing exceptional service.

Home Depot Inc., Paramus, NJ Sep 2006 - March 2009

Department Supervisor

●Built a 6-member team by fostering a collaborative work environment, executing performance reviews, managing scheduling and timesheet approvals, and directing product inventories.

●Exceeded net income goal by building a strong team culture, maintaining excellent customer service, building rapport. and driving an increase of returning customers.

●Achieved awards by surpassing Tool Rental’s net income goal, leveraging outstanding performance in operation expense control, and motivating staff.

●Enhance operations by delegating weekly tasks and shifts, serving as a liaison between senior management and department employees.

EDUCATION

Keller Graduate School of Management, New Brunswick, NJ 2019

Master of Sciences, Information Systems Management

DeVry University, New Brunswick, NJ 2015

Bachelor of Sciences, Network and Communications Management

TECHNOLOGIES & CERTIFICATIONS

Technologies: Python, MS Office 365, MS Visio, VPN, Wireshark, VMware, Oracle VirtualBox, OPNET, Asterisk, CIPC, 3CX, X-Lite, Solar Winds, McAfee Norton

Certifications: AWS Certified Solutions Architect Associate; Google Cloud Certified Professional Cloud Architect; Cisco Certified Network Associate CCNA; CompTIA A+

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