Kitchwn designer Account Manager Customer Service
Resume:
Laura Deppmeier Resume
McHenry IL 60051
Great Lakes Building Products
Grayslake IL
Account manager Kitchen designer
• Account manager build new business and work with existing to sell plumbing fixtures, flooring, cabinets, decks and countertops.
• I am the face of the contractor when they send in the homeowner for me to design a kitchen or bathroom.
• The job also entails working off blueprints for bids.
• Follow the sales process all thee way through to delivery
• Skills: Product Selection · Price Quotes · Computer Literacy · 20/20 Design Software · Door sales · Deck design and sales · Window sales · Kitchen & Bath Design Richards Building Supply
8 yrs 5 mos
Lindenhurst, Illinois
Inside Sales Specialty Division
Full-time
Feb 2015 - Jun 2023 · 8 yrs 5 mos
• I have an extensive background in product knowledge from kitchen design and cabinetry to decking, windows and doors some siding products and roofing.
• Kitchens that I design are from the smallest standard cabinets to very large jobs with custom cabinets. I enjoy making some of the most difficult spaces usable. I love challenge.
• Work with many manufacturers reps to allow a wide range of products to be available for customer needs.
• Helped to get new manufacturers on boarded for Lindenhurst location.
• Created purchase contracts for sales of products to sign off on since the products are non refundable or exchangeable. Any issues would be covered by warranty.
• Quoted products with full explanation of what the product they would purchase is.
• Worked on updating kitchen cabinet displays.
• Help work with vendors to set up training for employees.
• Skills: Product Selection · Price Quotes · Computer Literacy · 20/20 Design Software · Door sales · Deck design and sales · Window sales · Kitchen & Bath Design Misumi Usa
WOS ( Web ordering system) Group
MISUMI USA thru Job Giraffe
Oct 2014 - Feb 2015 · 5mos
Schaumburg, Illinois
• Work with existing customers to get them on their corporate web account.
• Understanding best practice for PO creation.
• Showing companies how their departments can work more cohesively. Enova financial
Oct 2013 - Jan 2014 · 4 mos
Gurnee, Illinois
Worked with individuals with same day loans.
Product Administrator
Dell/ASAP
Jun 2010 - Aug 2013 · 3 yrs 3 mos
Buffalo Grove IL
• Work directly with Sales Department and Vendors to gain information on products customers’ desire to source through Dell.
• Manage the process of new product creation and New Vendor on boarding.
• Interact with vendors via phone, email, and company websites to gain all information required to set up parts.
• Work to increase the quality, accuracy, and completeness of data already in the system.
• Manage request database and act as gatekeeper to ensure requests meet with Dell’s Policy and procedure
• Confidentially acquires the appropriate information needed to set up terms with vendors.
• Provides extensive purchasing support by collecting information needed to price new items and enter them into the database.
• Manage and obtain new Vendor Agreements. Perform other related tasks. Licensing Manager
Aladdin Knowledge Systems
Nov 2008 - Apr 2009 · 6 mos
• License and Renewals Manager
Initiate and close sales for a leading security authentication and two form factor company. Sell service renewals and expand customer sales within a Central US and Canada territory.
• 2009 sales quota is $1,827.211.00.
• Territory worked is central US covering 17 states and Canada.
• Q1 goal $299,775.00 exceeded goal with over $460,000 in sales.
• 3 product lines quoted to 50 reseller partners and 3 major distributors.
• Contributed $150k of new business by probing into customer needs.
• Identified and correct problems within product lines
• Finds resolutions to renewal issues to keep customer satisfaction level high. Project Coordinator
CDW
Jun 2006 - Aug 2007 · 1 yr 3 mos
• Actively engaged with services sales team, account managers, and clients to provide expert delivery services and partner knowledge. Assist with closing and delivery on services opportunities and sales.
• Responsibility for partner recommendation and support in specific geographic areas. Taking projects from the actual sale to project completion, along with closing the service, evaluating the partner, and surveying client for their satisfaction.
• Manage timelines and scope of work requests to ensure project completion by leveraging the relationships and knowledge of the partner.
• Attend customer visits to discuss services capabilities and aid in the identification of service sales opportunities.
• Teams supported were South East Corporate (200 account managers) and Higher Education nationally
(350
• account managers)
Skills: Price Quotes · Project Management worked with partner contractors Technology Services Specialist
2004 - 2006 · 2 yrs
• Increased account managers customers orders with specialized services such as staff augmentation, hardware and software migrations etc.
• Worked with all of Education Account managers nationally supporting 500 individuals Skills: Price Quotes · Computer Literacy, Training Account ManagerAccount Manager
2000 - 2004 · 4 yrs
• Built new business through cold calling and consultative selling to all levels of organizations
• Maintained technical and industry knowledge through trainings and personal reading.
• Create and maintain relationships with partner representatives, both in channel and field
• Built new business through cold calling and consultative selling to all levels of organizations
• Maintained technical and industry knowledge through trainings and personal reading.
• Create and maintain relationships with partner representatives, both in channel and field
• Skills: Product Selection · Price Quotes · Computer Literacy Home Depot
Kitchen designer
Home Depot
1997 - Jul 2000 · 3 yrs 7 mos
Gurnee, Il
• Kitchen and bath designer work with customers either by their measurements or blueprints to create their
kitchen and bathrooms. Kitchen and bath designer work with customers either by their measurements or blueprints to create their kitchen and bathrooms.
• Skills: Product Selection · Price Quotes · Computer Literacy · 20/20 Design Software MenardsMenards
Millwork sales and Kitchen design
Jan 1995 - Jan 1997 · 2 yrs 1 mos
FOX LAKE IL
• Millwork Department sold millwork doors windows and Kitchens worked with home owners and contractors. Millwork Department sold millwork doors windows and Kitchens worked with home owners and contractors.
• Skills: Product Selection · Price Quotes · Computer Literacy · 20/20 Design Software · Door sales · Deck design and sales · Window sales · Kitchen & Bath Design Handy Andy home improvement center
Kitchen Cabinet Specialist
Full-time
Oct 1994 - Jan 1995 · 4mos
Crystal Lake, Illinois, United States
• kitchen and bath designer worked with home owners Skills: Product Selection · Price Quotes · Computer Literacy · 20/20 Design Software · Door sales · Deck design and sales · Window sales · Kitchen & Bath Design
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