John P. Pachella, SPHR, SHRM-SCP

PHONE 813-***-**** • E-MAIL ad25uy@r.postjobfree.com

Summary

Dynamic and results-oriented Human Resources professional with 20 years of experience and a proven track record in leading, managing, and directing end-to-end business operations of the Human Resources Department. A strategic business advisor with expertise in organizational and management issues, dedicated to driving success through the development and implementation of comprehensive human capital strategies.

PROFESSIONAL EXPERIENCE

Ultimate Health Plans/CSTS/Mirra Healthcare 2019 – Current

HR Director

In my tenure as the HR Director for a dynamic conglomerate of companies with diverse workforce sizes ranging from five to over 1,000 employees, I have played a pivotal role in shaping and executing comprehensive human resources strategies. My responsibilities span multiple industries, including Medical Clinics, Insurance, Wellness, and IT. Key contributions include:

Strategic Leadership: Steered human resources initiatives across various lines of business, demonstrating expertise in devising and executing strategic plans to enhance organizational efficiency.

Process Optimization: Designed and implemented impactful process changes while ensuring cost effectiveness, with a primary focus on competitive compensation and benefits, policy and procedure development, and effective implementation. These changes have positively influenced employee satisfaction and organizational effectiveness.

Employee Relations: Successfully managed and resolved employee relations issues, fostering a positive work environment, and minimizing turnover. Specialized in identifying and addressing root causes of turnover to enhance overall employee retention.

Training and Development: Conducted comprehensive training programs for managers, equipping them with enhanced interviewing skills and effective performance management techniques. These initiatives contributed to making better hires and improving overall team performance.

My role has involved a holistic approach to human resources, ensuring alignment with business objectives and fostering a positive workplace culture.

MCR Health Services 2017 – 2019

HR Director

Evaluated the entire HR function and presented findings and solutions to the VP of HR.

Streamlined the HR function by:

oMoving to an Employee Self Service model.

oAutomating recruitment and incorporating workflows to reduce time-to-fill metrics.

oReduced benefit errors by integrating the HRIS with the benefit carriers,

Train and counsel managers with regards staff performance, hiring, and employee relations.

Updated and developed policies to align with the strategies and goals of the organization.

Maintained successful compliance audits The Joint Commission and other regulating bodies.

Sunshine Health (Centene Corp.) 2016 – 2017

HR Generalist/HR Business Partner.

Interfaced with managers and directors to drive efficiency.

Provided guidance with employee relation issues.

Managed FLMA and other LOA’s.

Benefits administration.

Additional Experience:

Professional Surveys Inc. 2013- 2016 - HR Manager

The Children’s Home, Inc. 2007- 2013 - HR Generalist II

Integrity Solutions 2004 – 2007 - HR Project Manager (Contract)

Spherion 2003 – 2004 - HR Generalist (Contract)

EDUCATION

Indiana University of Pennsylvania - Bachelor of Arts Humanities and Social Sciences

• SPHR Certified – HRCI

• SHRM SCP

• JCA – Job and Compensation Analyst Certification

• BAC – Benefit Analyst Certification

• Non-Profit Management Certificate – University of South FL.

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