Kelly Patrick Lancaster

D.B.A., SPHR, SHRM-SCP, IPMA-SCP

**** ******** ***** ***** 615-***-****

La Vergne, TN 37086 ad25pq@r.postjobfree.com

QUALIFICATIONS SUMMARY

Human Resources professional with startup experience dedicated to helping organizations achieve success through innovative human resources solutions. Demonstrated success managing people within diverse industries and implementing key programs to develop an engaged workforce. Core competencies include the following: recruitment, policy and financial analysis, succession planning, competency alignment, benefits analysis, compensation, leadership learning and organizational development, employee relations, and retention and engagement strategies.

PROFESSIONAL EXPERIENCE

APOLLOS UNIVERSITY, Great Falls, MT October 2009-Present

Executive Vice President, Finance and Administration

Lead all efforts in finance, marketing, human resources, and information technology to position the university for the future.

Successfully guided the university through accreditation and several reaccreditations with the Distance Education Accrediting Commission (DEAC).

Led our finance team to ensure we have a sustainable business model but remain affordable for students.

Partnered with our human resources director to manage employee relations issues appropriately as they arise.

Led our IT team to improve our internal ATLAS program for capabilities and functionality.

Partnered with multiple marketing vendors to advance our presence in our particular market spaces.

Facilitated courses for students in Vietnam, Zimbabwe, India, and Nigeria.

STATE OF TENNESSEE - FINANCE & ADMINISTRATION, Nashville, TN May 2014-Present

Director, Talent Management

Lead all efforts in succession planning, high potential employee development, career planning, competency management, retention, professional development, recruitment, learning and development, performance management, and leadership development to position the state for the future.

Led an effort to centralize transactional HR efforts to develop capacity for strategic initiatives.

Currently serve as the first peer-elected President of the Tennessee Government Leadership Council, a group comprised of influential leaders from all areas of state government.

Designed and implemented an Employee Engagement Survey Program to identify benchmarks and establish areas for organizational improvement.

Compiled and led an Employee Volunteerism task force to identify opportunities for employees to give of their time.

Established and led a Diversity Champions team to increase awareness and leverage differences in our organization to make us a stronger collective.

Developed a talent review process to identify high potentials, single points of failure, misaligned roles, emerging leaders, and future gaps.

Launched a Leadership Academy to uncover and develop the potential emerging leaders within the agency while focusing on specific leadership competencies.

Negotiated a two-year partnership with LinkedIn Learning to bring thousands of online courses and videos to further our employees’ professional and personal development – later expanded this relationship to a scalable and sustainable statewide contract.

Developed and facilitated a Book Club and Learning Library to engage more employees from a variety of positions within the organization to embrace the idea that “Leaders Are Readers.”

MAURY REGIONAL MEDICAL CENTER, Columbia, TN 2013-2014

Director, Human Resources

Led a team that supported all recruiting, benefits, compliance, and generalist work for the organization.

Implemented a new online enrollment system to elevate the Employee Experience

Negotiated a new broker relationship that allowed us to move the organization forward in its level of benefit offerings.

Planned and facilitated a pandemic event in which 1200 employees were vaccinated in 12 hours.

Utilized LEAN techniques to identify stagnant processes and establish improvements to increase organizational efficiency.

SMITH & WESSON SECURITY SOLUTIONS, Franklin, TN 2010-2013

Director, Human Resources

Developed a team that supported all recruiting, benefits, compliance, and generalist work for the organization.

Designed and implemented the Leadership Training Series curriculum to equip middle managers to develop from managers of processes to leaders of people.

Designed and implemented a new Pay for Performance Process to increase value and retention.

Launched an initiative to facilitate interactive DiSC communication training for all employees of the company to drive improved engagement and collaboration.

HEALTHWAYS, INC., Franklin, TN 2005-2010

Sr. Business Partner, Human Resources

Supported all Care Enhancement Centers and Business Units throughout the country by training the local Human Resource Directors and guiding them through human resource initiatives, colleague relations issues, and legally-sensitive areas.

Managed a $90M project to move all the financial products from various providers to Fidelity creating better participation and transparency for colleagues.

Completed a Six Sigma/Lean project that reduced “Time-to-Fill” in open positions by more than 50% within the corporate office.

Introduced a new vision and launched a 3-year strategic plan to change the collective mindset of Performance Culture for the enterprise.

Rewrote policies and procedures to align with the Colleague Handbook and expedited the merging of the cultures and practices of a $450M merger with 1000 employees.

EDUCATION

Doctor of Business Administration, Apollos University, Great Falls, MT – July 2016

Master of Business Administration, University of Tennessee, Knoxville, TN – December 2008

Bachelor of Science, Communication, Freed-Hardeman University, Henderson, TN – December 1989

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