ERICA RAGIN

Augusta Metropolitan, ***** Grovetown - United States.

ad25kd@r.postjobfree.com / 912-***-****

SUMMARY

Experienced HR Business Advisor with a strategic focus and proven results in HR consulting. Seeking a Human Resources role to leverage expertise in HR operations, talent management, and employee relations. Proactive and detail-oriented, adept at optimizing processes for organizational success. Eager to contribute to a dynamic environment, fostering positive cultures and supporting growth. Ready to bring a wealth of experience to drive efficiency and excellence.

SKILLS

Leadership.

Training and Development.

Strategic Planning.

Policy Development.

Conflict Resolution.

Communication.

Employment Law Compliance.

HRIS (Human Resources Information System).

Adaptability.

HR Metrics and Reporting.

Resilience.

Labor Relations.

Emotional Intelligence.

Flexibility.

EXPERIENCE

HR BUSINESS ADVISOR / Automatic Data Processing, Inc. – Augusta, GA, United States. 10/2022 - 08/2023

Advised managers on organizational policy matters, such as equal employment opportunity and sexual harassment, and recommend needed changes.

Utilized HR metrics and analytics to assess the effectiveness of HR programs and initiatives. Provided data-driven insights to support strategic decision-making.

Designed and executed talent management programs, including performance management, career development, and leadership training initiatives.

Adhered to internal policies and procedures in an effort to minimize risk and liability to ADP and able to transition between a wide variety of HR competencies quickly and proficiently.

Human Resources Assistant / IBM/Department of Commerce – Washington, DC United States. 03/2022 - 07/2022

Drove the recruitment, special hiring authorities, adjudicating applications to determine veteran's preference, retention, development, reward, and management of employees.

Ensured precision in employee records for confidentiality compliance and handled HR documentation, including contracts and status changes.

Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.

Contributed to the oversight and daily management of talent operations, encompassing recruiting logistics, communication, employee records, documentation processing, and report preparation.

Supervising Agent / TWA, The Weatherspoon Agencies LLC. – Duluth, GA, United States 12/2020 - 02/2022

Provided extensive product presentations with strong customer service skills, allowing for strong report building, confidence in overcoming objections, and helped to develop new agents.

Cultivated and maintained strong relationships with clients, addressing inquiries, and ensuring high levels of customer satisfaction.

Continued to service customers through ongoing consultation on topics regarding new benefits options, the latest benefits trends, and ACA (Affordable Care Act) updates.

Organized special events such as team building activities that promote collaboration among colleagues.

Benefits Consultant / AFLAC. - Augusta, GA, United States 03/2020 - 12/2020

Provided effective customer service, including answering routine, and incoming phone calls.

Negotiate and secure favorable terms with insurance providers, vendors, and other service partners to maximize cost-effectiveness and value.

Helped business owners ensure their employees could receive direct cash benefits (unless assigned otherwise) should covered medical events occur.

Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.

Accounting Technician / Nutrition Care Division -DDEAMC. - Augusta, GA, United States. 06/2016 - 12/2016

Compiled and maintained various logs used in preparing monthly activity reports (purchases, revenues, headcount, ward box lunch roster, ER box lunch roster, Ambulatory Patient Visit (APV) meals, Automated Staffing Assessment Model (ASAM), benchmark report.

Facilitated internal and external audits by providing documentation, explanations, and assisting in the implementation of audit recommendations.

Posted data to NMIS/Computrition and to the Database Commitment Accounting System (DCAS) on a daily basis.

Interpreted complex financial information to provide accurate advice to management team members regarding cost savings opportunities.

Lead Human Resources Assistant / Warrior Transition Battalion - Augusta, GA, United States. 08/2010 - 06/2016

Maintained records and compiled statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.

Played a key role in managing employee relations by addressing inquiries, resolving issues, and fostering a positive work environment.

Analyzed training needs to design employee development, language training, and health and safety programs.

Supported recruitment with resume screening, interview scheduling and candidate job offers.

EDUCATION AND TRAINING

Master of Science: Health Information Management 12/2020

Purdue Global University - Maryland, United States.

Bachelor of Arts: Human Resources Management 12/2012

Ashford University - San Diego, California.

Associate of Arts: Business Technology 12/2006

Leeward Community College - Pearl City, Hawaii.

REFERENCES

References available upon request.

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