Miyara Fletcher
Email: ad2579@r.postjobfree.com
Ph: 202-***-****
District Heights MD
OBJECTIVE
Seeking employment where I can maintain customer satisfaction and improve customer experience with Telecom call center through my proven problem-solving skills, customer experience, and product knowledge. Will adhere to all policies and procedures and committed to serving as a loyal customer.
PROFESSIONAL EXPERIENCE
Call Center Agent
Trendsetter July 2017--May 2022
Managed large amounts of inbound and outbound calls in a timely manner
Identified customer’s needs, clarify information, researched every issue, and provided solutions
Provided directions and general assistance
Kept customers informed about progress by the status of work orders in customers record systems
Adhere to quality, standards, meeting sales and performance goals set by management
Aided support to other areas of the business
Made outgoing calls- callback management and miscellaneous calls as assigned
Worked under a metric system meeting monthly goals, quality assurance
Acted as a liaison between the company and its members
Ensured accuracy of data by keeping track of all customers calls via spreadsheets and company software
SKILLS
Adaptability
Time management
Emotional intelligence
Organization
Multitasking
Type 45 WPM
Use of multiple systems
Data entry
Education
Suitland High School class of 2022