Service Delivery Program Staff

Ms. Bianca Seth Twyman

*** ******* ** **, **********, DC, 20032

Cell Phone: 202-***-****

ad256r@r.postjobfree.com

Summary of Qualifications & Professional Experiences:

Experienced Director with 5+ years of knowledge and expertise in human behavior and performance, individual differences, and psychological research methods. Skills in administering psychological assessments and coordinating psycho-social, educational, and work readiness groups. Proficient in various computer software. Strong attention to detail and analytical thinking abilities. Seeking an opportunity to leverage my skills and contribute to the success of an organization.

Reynolds & Associates, Inc., Reentry Facility – Washington, DC – 2020 to Present

Director

Participate in audits/inspections. Develop and implement plan of correction.

Ensure service delivery per contractual guidance. Ensure safety of all residents, program staff and infrastructure.

Complete all safety drills and inspections as scheduled and/or needed.

Manage Program Budget under the direction of the Comptroller.

Review and approve program billing. Address and correct areas where service delivery is not optimized, resulting in failure to capture revenue.

Keep all costs within or under budget and forecast future budget needs. Adjust expenses as aligned with budget. Monitor program costs and spending. Evaluate program strengths and identify areas of improvement, quarterly as identified in the Annual Performance Improvement Plans.

Implement and manage changes to ensure project goals and objectives are met for grants and special initiatives including producing accurate and timely reporting.

Complete weekly clinical file reviews to ensure 100% service delivery, timely treatment planning, and other relevant areas of clinical care. Monitor and ensure service delivery, including treatment authorizations, and timely submission of billing.

Foster a drug free environment, including the use of unscheduled /scheduled drug screening of residents. Respond to all residents’ concerns, where needed. Ensure resident satisfaction by soliciting feedback, client satisfaction surveys.

Provide administrative supervision of all program staff. Recruit, hire, train, and evaluate all program staff—with measurable business and developmental goals. Coordinate with Human Resources and Assistant Director to address personnel related issues. Maintain a caseload of clients providing individual counseling, group counseling, crisis intervention, assessment, treatment planning, stakeholder communication, etc.

Metropolitan Educational Solutions – Washington, DC – 2020 to 2021

Lead Case Manager

Overseen all services and operational activities.

Provided comprehensive case management that includes, but not limited to screening and assessing clients; creating, implementing, and monitoring individual service plans; crisis intervention; connecting clients to health, mental health, employment, housing and other community resources.

Fostered a professional and welcoming environment in all interactions with clients, guests, vendors, and colleagues, regardless of differing identities, backgrounds, beliefs, and choices.

Managed and evaluated the performance of assigned staff. Develop and maintain professional and supportive relationships with staff and subordinates.

Provided information regarding services and transportation as needed to people seeking services. Work in tandem with case managers to assist clients in reaching their case plan goals.

Continually monitor and evaluate each client’s progression through their case management plan and develop corrective action revisions to the plan as needed.

Maintained accurate documentation of service objectives and outcomes as well as other services in accordance with established guidelines.

Actively participated in client- and program-related meetings and trainings. Adhere to strict boundaries and professional ethics in the care of others. Ensure that the facility is clean, free of potential hazards and always safe. Enforce house rules and policies.

Department of Behavioral Health

Behavioral Health Technician

Washington, DC

2018-2020

●Provided behavioral health and rehabilitative services including assessments.

●Conducted individual and therapeutic group to patients who have mental illness and co-occurring disorders. Provided crisis interventions to respond to psychiatric and behavioral episodes.

●Assisted with intake process for new clients Review instructions and supervisor updates for each client’s program, interpreting previous data, collecting narrative data, and responding to correspondence Assist in developing specific behavioral treatments, including coping skills, anger management, and other self-regulation activities.

●Anticipated and responded to client needs, including crisis intervention, and provided instruction in settings such as school, home, clinic, and community location. Managed program schedule, including group activities, telehealth appointments, and individual check-ins. Continued professional development with educational courses, workshops, and self-study.

Education:

Kaplan University - Fort Lauderdale, FL - May 2023 – Master of Social Work

Bowie State University – Bowie, MD – May 2009 – Bachelor of Science in Social Work

Gibbs College - Vienna VA December 2004 – Associates of Arts in Criminal Justice

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