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Customer Service Patient Care

Location:
Olney, MD
Posted:
January 26, 2024

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Resume:

EDUCATION

Phlebotomy May ****

Montgomery College Takoma Park, MD

Professional Nurse (BSN) 2016

Alkan Health Science College Addis Ababa, Ethiopia

Skills

•Phlebotomy and specimen collection

•Venipuncture

•H.Pylori Breath Test

•HIPPA Compliance

•HIV/STD Counseling

•Family Planning

•CPR Certified

•Tray organization and operational procedures

Patient care and empathy

Professional Experience

Phlebotomy Technician 06/2021 – Present

Laboratory Corporation of America Olney, MD

Collect blood, urine, and fecal samples and safely dispose of blood or other biohazard materials and prepare all required paperwork and documentation

Collect blood samples by using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles and accurately track specimens by labeling vacutainer tubes with patient name, date and time of collection

Assemble tourniquets, needles and blood collection devices to prepare work trays

Communicate with patients to gather information for lab records, reduce fear or anxiety and optimize cooperation.

Protect patients by following infection control, sharps disposal and biohazardous waste disposal procedures

Stock phlebotomy cart or carrier with appropriate supplies

Process collected samples to send out to testing locations

Sales Associate 11/2018 – 06/2022

JCPenney Wheaton, MD

•Greeted and assisted customers in finding products and delivered outstanding customer service

•Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

•Maintained all fitting room and sales floor recovery processes

•Contributed to the execution of visual elements to support merchandising statements

•Trained a team of junior Sales Associates

•Awarded Employee of the Month

Professional Nurse 09/2008 – 06/2018

Landmark General Hospital Addis ababa, Ethiopia

•Provided direct and quality care to patients including daily monitoring, recording, and evaluating of medical conditions

•Assisted physician in taking blood pressure, measuring heartbeat, and recording vital signs during physical examinations

•Interacted and communicated with patients of all ages and ethnic backgrounds, giving quality medical care and treatment

•Cleaned and sterilized instruments while disposing of contaminated supplies to ensure and maintain hygiene and sanitation



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