Customer Service Representative
Resume:
Meghan Glick
Pueblo, CO *****
ad24qx@r.postjobfree.com
Skills
Customer service, and general computer skills, as well as phone, chat, and email communications
Experience
June 2023-Curren
Lincare, Phoenix AZ Customer Service Representative
●Verification of HIPAA, Speaking with clients and their caretakers,providers, and insurance companies about the purchase and rental of rehabilitation medical equipment as well as research and documentation for eligibility of products
July 2022-June 2023
TotalMed, Appleton, WI Customer Service Representative
● Verification of HIPAA, Speaking with clients and their caretakers about the services offered by the Oregon Department of Human Services
●Scheduling Appointments and updating client contact information as well as assisting with the application process
August 2017- May 2022
Concentrix, Pueblo, CO Customer Service Representative
● Verification of HIPAA. Speaking with providers and patients about benefits, claims, and authorization information over the phone. Taking payments from patients for premiums.
●Providing benefits, claims, and authorization information to providers through a chat application
May 2012 - July 2017
Global Callcenter Solutions, Pueblo, CO- Direct Sales Order Entry Team Lead
●Supervised, trained, and coached a small team of order entry agents
●Quality Control, graded and corrected orders, outbound to sales representatives for corrections
●Order entry calls from door to door direct sales representatives to place and schedule orders for cable, internet, phone and security. Payment information as well
Education
August 2000- December 2003
Pueblo Community College, Pueblo, CO - Associate of Arts
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