BARBARA PLEASANT

Wyncote, PA ***** 215-***-**** ad24jf@r.postjobfree.com

Professional Summary

Results oriented and multitasker. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Strong in leadership, negotiating and organizing skills.

Skills

Proficient in Microsoft Office products, e.g. Word, Excel, Access, Power Point

Negotiation

Problem resolution

Staff Management

Data collection and analysis

Work History

On-Call Manager 04/2010 to 05/2019

Bayada Home Health Care – Philadelphia, PA

Used healthcare expertise, customer service skills and analytical nature to resolve customer concerns and promoted loyalty.

Resolved healthcare problems, improved operations and provided exceptional client support.

Knowledgeably and successfully handled incoming service inquiries

Effectively staffed new cases

Effectively made staffing changes and replaced field staff that could not make their scheduled hours

Negotiated billing rates as appropriate

Handled complaints and incidents with discretion.

Documented all calls and on-call activity.

Initiated counseling and termination of staff.

Senior System Engineer 01/1999 to 02/2003

Telcordia Technology – Piscataway, NJ

Developed testing procedures and documentation and presented to clients for review..

Delivered local service ordering requirements for an Internet based clearinghouse service.

Provided error resolution against requirements, error root cause analysis, usability analysis and testing requirements.

Conducted requirements review with customers.

Assistant Staff Specialist Manager 01/1984 to 01/1999

Bell Atlantic/Verizon Communications – Philadelphia, PA

Developed and implemented telecommunication procedures for new service and products.

Organized and facilitated teams for implementation of new products and services.

Planned and conducted training seminars.

Education

Associate of Arts: Business-1997-1998

Pierce Junior College - Philadelphia, PA

Liberal Arts And General Studies-1995-1997

Temple University - Philadelphia, PA

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