ZINNERMAN

WILLIE T. ZINNERMAN

**** ****** ***** **. *****: 813-***-****

Valrico, FL 33596 ad24cz@r.postjobfree.com

KNOWLEDGE, SKILLS & ABILITIES

• Leadership

• Adult Learning Practices

• Change Management

• Coaching & Mentoring

• Public Speaking & Presenting

• Teaching & Facilitating

• Interpersonal Dynamics

• Project & Program Management

• Active & Empathic Listening

• Curriculum Development

• Team Building & Conflict Resolution

• Learning Management Systems

PROFESSIONAL EXPERIENCE

TRAINING AND OPERATIONS MANAGER, ENVIRONMENTAL SERVICES (SODEXO) – Johns Hopkins All Children’s Hospital (JHACH), St. Petersburg, FL 05/13 – Present

• Conducted on-boarding and recurring training for Environmental Services and Food Service departments, over 200 people.

• Helped drive unparalleled success on nationally administered hospital patient survey, earning scores in the 95th to 99th percentile for six (6) consecutive years.

• Conducted 360O training program: on-boarding, initial skills training, periodic and recurring training,, annual recertification, and corrective performance improvement.

• Requested “by-name” by C-level executives to facilitate Johns Hopkins-wide training project/programs.

• Displayed critical knowledge of infection protocols and comprehensive training acumen to staff and patients safe, proved especially critical during COVID -19.

• Developed and delivered customer service and recovery training for front line food staff. Their patient courtesy scores went up 30 points to over 95% in 5 months.

• Totally re-scoped the curriculum and delivery strategy for our Sodexo-directed EVS Manager Training Program, and immediately proved successful for new managers and their home hospitals. Our program continued to set the standard for Sodexo.

• Developed, coordinated, and delivered training for Pinellas County-sponsored Project Search Program giving young adults with learning disabilities in-depth, hands-on internships to prepare them for successful employment..

• Initiated and conducted an EVS and Food Service patient advocate program which proved highly success in improving patient/customer experiences. MANAGER, ENVIRONMENTAL SERVICES (EVS) – Wuesthoff Hospital, Rockledge, FL 09/12 – 04/13

• Delivered and administered job skill training to 60+ team member staff.

• Conducted process assessments and periodic operational inspections. ZINNERMAN

Willie T. Zinnerman

Home: 813-***-**** * Email: ad24cz@r.postjobfree.com

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TRAINING DEVELOPER & INSTRUCTOR - Access Employability Solutions, Eustis, FL 06/10 – 04/12

• Consulted and delivered new Employability/Soft Skills training for vocational college students; their job placement results far exceeded customer’s expectations.

• Developed curricula, learning materials, and training evaluation criteria for teacher workshops.

• Facilitated teacher and staff-focused workshops for 50+ participants. Also delivered distance learning/virtual sessions to staff members.

• Taught course at four separate locations. Received top-tier score on student’s course evaluations.

ASSISTANT STORE MANAGER - Target Corporation, Bradenton, FL 04/05 – 12/07

• Trained electronics department on new product roll outs and services—earned #1 in sales for entire company.

• Created a dynamic safety training program. Bested a 10-year store safety record. RESTAURANT OWNER AND OPERATOR - Quiznos Subs Franchise, Tampa, FL 07/01 – 01/05

• Owned and operated 2 restaurants employing over 35 people.

• Requested by corporate to train new store operators. Assigned stores surpassed initial sales goal by an average of 12%.

RECEIVING AND ORDER FILLING MANAGER - Wal-Mart Distribution, Brooksville, FL 08/99 – 06/01

• Supervised 3 salaried managers and over 150 hourly associates.

• Researched and analyzed negative employee turnover. Teamed with HR to revamp onboarding and initial skills training—reduced new hire turnover 15% in 6 months. MILITARY SERVICE: U.S. AIR FORCE – 22 YEARS; RANK: LIEUTENANT COLONEL EDUCATION AND TRAINING

• Executive MBA, Colorado Technical University, Colorado Springs, CO Course Work: Leadership, Organizational Development, Project Management, Statistical Analysis, and Accounting and Finance: GPA: 3.94 (4.0)

• Master’s Degree, Management, Webster University, St. Louis, MO Course Work: Human Resources, Professional Development, and Management Systems. GPA: 3.65 (4.0).

• Certifications: Change Management, OSHA 10 (Work Place Safety), ServSafe (Food Safety)-Manger, DOT Hazardous Materials

• Professional Training in: Leadership, Facilitation, Training, Customer Service, Client Retention, Communication, Diversity, Problem-Solving, Decision-Making, Critical Thinking, Mentoring, and Performance Management

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