Computer Systems Technical Support
Resume:
Travanti Ross
Sioux Falls, SD *****
ad23wi@r.postjobfree.com
Work Experience
IT Specialist
ABBTECH - Sioux Falls, SD January 2023 to Present
Providing technical support: As an IT specialist I was responsible for providing technical support to employees and customers. This includes troubleshooting hardware and software problems, answering technical questions, and resolving technical issues. Maintaining computer systems: IT specialists are responsible for maintaining computer systems, networks, and servers. They ensure that these systems are up-to-date, secure, and running smoothly. I installed and upgrading software: IT specialists are responsible for installing and upgrading software on computer systems. I ensure that the software is compatible with the computer systems and meets the needs of the organization. While managing backups and data recovery: IT specialists are responsible for managing backups and data recovery processes. I ensure that data is backed up regularly and can be recovered in the event of a disaster. By conducting security audits: IT specialists are responsible for conducting security audits to identify vulnerabilities in computer systems and networks. They then take steps to secure these systems and prevent unauthorized access. I also provide training: as an IT specialist I am responsible for providing training to employees on how to use computer systems and software. They ensure that employees are knowledgeable about the technology they are using. Overall as an IT specialist with Abbtech I play a critical role in ensuring that computer systems and networks are secure, reliable, and functioning properly before giving them back to the client:
Data entry
Data migration
Data analysis
Networking
Setup
Programming and installing OS Desktop and laptop assembly
Construction/ Maintenance Technician/ upkeep
The Ryan Company - Sioux Falls, SD February 2022 to February 2023
To supervise and help with the building and general upkeep of the new Amazon warehouse in Sioux Falls.
Lead IT Technician and software developer
uBreakiFix - Sioux Falls, SD August 2016 to January 2022
As a lead IT technician I was responsible for overseeing the technical team and ensuring that all computer systems, networks, and software are running smoothly. I was also responsible for troubleshooting and resolving any technical issues that arise, managing projects, and providing technical support to not only employees but customers as well.
 On the other hand, a software developer I was responsible for designing, developing, and testing software programs. Working closely with other members of the development team to create high-quality software that meets the needs of users. They also need to keep up-to-date with the latest programming languages and technologies to ensure that their software is efficient and effective:
Technical and customer support Data entry
Research
Monitoring
Problem and solution solving Customer Service Installation
Configuring
Networking
Fixing anything with a power button
Server/Bartender
Granite City Food and Brewery, Inc. - Sioux Falls, SD September 2016 to November 2018
Serving- Bartend- Stocking
Inventory
Adapting to change
Quick Learner
Added Duties
Customer Feedback
Bartender/ Server
Bracco World Cafe - Sioux Falls, SD
April 2015 to November 2015
Server
Stocking
Inventory
Added Duties
Adapting to change
Customer Feedback
Server/ Bartender
Olive Garden - Sioux Falls, SD February 2014 to April 2015
Stocking
Inventory
adapting to change
Quick Learner
Customer Feedback
Tech support/ customer service
Mid Continent Communications - Sioux Falls, SD May 2014 to November 2014
3901 N Louise Ave.
Sioux Falls, SD 57107
Technical Support
Assist customers with technical issues regarding Mid Continent products
Assist customers with cable and internet issues: connecting, resetting and configuring systems Data Entry
Managed customer calls effectively and efficiently in a professional, complex, fast-paced and challenging call center environment
DJ
The Zoo Bar & Grill - Aberdeen, SD March 2008 to January 2013
while using a mixture of turntables and multiple computer programs to play music keeping the crowd controlled
Keeping people there while playing music and monitoring the crowd for all things i.e. fights, people having too much fun, and things of that nature
When bartending I take and made drink orders, serving customers both drinks and food
When working the doors, took ID, monitor who came in and out of the bar, monitor crowed, stop people, stop fights
When Working Grill, made food or bar food which is usually deep fried and basically self-explanatory
Debt Collection Specialist
Progressive Financial Services - Aberdeen, SD October 2011 to February 2012
516 Production St Ste 100.
Aberdeen SD, 57401
Assisted the customers while collecting on past due loans
Calculate rates and utilize business rules information in an accurate manner while analyzing and typing their data into a computer accurately documented
Research and resolve customer service issues
Seek out and educate customers/ potential clients and discounts, rates, etc.
Helped customers negotiate a better rate on their loan or a better percentage so they wouldn't have to pay back as much
Effectively managed a high-volume of inbound and outbound customer calls
Managed customer calls effectively and efficiently in a professional, complex, fast-paced and challenging call center environment
Youth Development Specialist
Boys & Girls Club of America - Aberdeen, SD March 2008 to July 2011
57401
Organized programs and activities
Supervised children's activities and field trips, etc.
Helped children with their homework as well as studying
Organized and made itineraries for daily activities
Education
High School Diploma
Whittier High School - Whittier, CA
Diploma
Cerritos College - Norwalk, CA
Associates
Northern State University - Aberdeen, SD
Summary of Skills
Analysis Skills
Training & Development
Communication Skills
Technical Support
Microsoft Outlook
Troubleshooting
Typing
Computer Skills
Microsoft Excel
Data Entry
Computer Networking
Help Desk
Phone Etiquette
LAN
Multitasking
Microsoft Windows
Active Directory
Desktop Support
Project Management
Negotiation
Operating Systems
Network Support
Remote Access Software
DNS
Microsoft Windows Server
Mac OS
Information Security
TCP/IP
WAN
DHCP
Citrix
System Administration
Microsoft SQL Server
VPN
Load Balancing
Software Development
Microsoft Exchange
SQL
Linux
VMWare
ServiceNow
Network Engineering
VoIP
Additional Information
SUMMARY OF SKILLS:
6 years serving and sales representative skills with training.
6 years customer service experience.
4 years organizing & planning activities with training
4 years Bartending
6 years data entry
Skills
Bartending/ Waiting/ Serving skills
Strong written, verbal and interpersonal communication skills Works well with others/ Team player
Time management
Organization Skills
Good leader
Communication skills
Very personable
Planning and managing activities
Advanced Computer skills; Microsoft software, Mac software, and Linux software Customer service
Independent worker
Diligent Worker
Self-motivated
Data analyzing and program analyzing Adaptability
Quick Learner
Knowledgeable
Thrive under pressure
The ability to work and make a deadline Problem solving
Professional phone etiquette
Analytical skills
Goal oriented
Multitasking skills
Contact this candidate