Wichita Falls Customer Service

DuraPro Health, Wichita Falls, Texas

Dates October 2014 to present.

Field technical support and sales calls, answers CRM leads and emails from customers and vendors.

Process online orders from company website, eBay, and Amazon, posted tracking and answered messages.

Assist Customer Service Representative and Sales Associates in solving equipment issues and finding the correct equipment and parts.

Hayley Eye Clinic, Wichita Falls, Texas

Dates July 2010 to October 2014

Sold, dispensed, and repaired eyeglasses, trouble shoot issues with prescriptions

Ordered all contact lenses, taught new wearer classes

Vendor relations, set up new accounts. Filed insurance claims for eyeglasses and contact lenses

Sears Optical (Luxottica), Wichita Falls, Texas

Dates October 2003 to July 2010

Sold, dispensed, and repaired eyeglasses, trouble shoot issues with prescriptions

Ordered all contact lenses, taught new wearer classes

Opened and closed the optical department, prepared deposit, payroll, biannual inventory

Hired and trained sales associates on basic opticianry and sales techniques

Filed insurance claims for eyeglasses and contact lenses

EyeMasters/Vision Works

April 1996 to October 2003

Lab Manager

Made 150 pair of eyeglasses a week

Payroll, open and closed the store, prepared back deposit

Trained lab techs in processing eyewear and assisted general manager in training sales associates, performed daily, weekly and monthly calibrations and maintenance on all equipment.

Education

Midwestern State University, Wichita Falls, Texas

1992-2000

Bachelor's of Arts, Psychology with a minor in Business Administration

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