Shia Nussbaum

Sioux Falls, SD

ad23kz@r.postjobfree.com

848-***-****

Looking for a new job that will be productive, helpful and rewarding. New opportunities that allow my unique skill set to shine, not specifically in IT. Training others and sharing knowledge with the Team will make me a strong asset along with my communication skills to deal with even the most difficult situations. Cool, calm and collected even under stressful environments.

Results-oriented professional with 6 years of experience in project leadership, business consulting, and IT help desk management. Proven track record of successfully implementing and managing complex projects, improving team efficiency, and elevating help desk standards.

Work Experience

Freelance

Nussbaum Tech LLC

December 2022 to Present

● Onsite project lead, primarily in the healthcare industry. Team lead, escalation, emergency response etc. Deployed and configured all different environments such as M365, servers, VPN, switches, desktops, printers, WiFi etc.

● Business consulting for MSP and non-profits to elevate their helpdesk and internal communications. Making sure managers have a clear understanding of job roles, opening new lines of communication between teams, and giving transparency company wide. Strong focus on team efficiency IT Help Desk Manager/Developer

OwlX - Belmar, NJ

November 2021 to November 2022

OwlX reached out to me to join the startup so they can elevate the quality of the helpdesk and general support team internally and externally. I was in charge of things support as well as working closely with the CEO developing their internal business tools. This included intune, windows, MacOS, M365 and lots of LOB apps.

• Designed and implemented all helpdesk standards

• Point of escalation

• C# and Dart/Flutter

• Powershell

Systems Engineer

Global Tech Solutions - Brooklyn, NY

January 2018 to November 2021

Started as a Level 1 tech and quickly got promoted as my skills progressed. This included being the lead trainer

(including building out the entire training plan and training team), QA for all things support (helpdesk, dispatch, onboarding, escalation and internal communication). Moved to systems engineering and created the first systems engineering team at the company. Developed multiple internal tools that saved the company 100s of hours with logs. Customer Service Representative

TAG

July 2016 to November 2017

Customer support for all things internet safety, such as internet filters, parental controls, hardware locking. Lead support tech during evenings, this included point of escalation, customer satisfaction, client retention, client education

Director of Maintenance

CKY

Summer 2015 & 2016

Managed a team of 15 teenagers.

Responsible for the day to day operations of a daycamp with 850 campers Skills

• Technical Skills: Azure, Teams, Exchange, SharePoint, Security & Compliance, Windows, PowerShell, Active Directory, VPN, DNS, DHCP, Networking.

• Management Skills: Help Desk Management, Project Leadership, Project Management, Training coordinator, Team communication, QA.

• Development Skills: PowerShell, Dart/Flutter, C#, Javascript.